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Customer Experience Account Manager Jobs (NOW HIRING)

Portnox

Customer Experience Manager

Austin, TX · On-site

Customer Experience Manager Department: Customer Success Employment Type: Full Time Location ... Strategic Account Management : Act as the subject matter expert (SME) for your assigned accounts.

Teguar Corporation

Account Manager - Sales

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Teguar Corporation is looking for a Sales Account Manager with experience selling technical ... Proven experience with vendor/customer communication. * Excellent customer service skills. * Strong ...

Chemical Strategies, Inc.

Customer Account Manager

Phoenix, AZ · On-site

$19 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Account Team will be held accountable for the overall customer experience and are expected to ... Order Entry, Management and Processing : Responsible for efficient and accurate order placement ...

LandPro Equipment LLC

Ag Customer Account Manager

Halifax, PA · On-site

$65K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ag Customer Account Manager Halifax, PA ( Apply Description Why LandPro Equipment? We're proud to ... customer experience. This is a relationship-driven sales role for someone who enjoys helping ...

ATS Companies

Account Manager

Renton, WA · On-site

$62K - $108K/yr

The Service Account Manager interfaces with customers and other ATS employees across all ... Building Mechanical Systems and Controls experience * Account management and/or project management ...

Staples, Inc.

Customer Sales Account Manager

Aurora, IL · On-site

$22.75 - $27/hr

  • Retirement

  • PTO

Partner with internal teams to deliver a seamless customer experience * Educate customers on ... Experience managing accounts or building client relationships is a plus * Exposure to B2B sales ...

Hutson, Inc

Customer Account Manager

Williamston, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages key customer account relationships to provide a differentiated customer experience. * Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing ...

Social Influence LLC

Customer Account Manager

Garner, NC · On-site

$60K - $75K/yr

Ability to build trust, act as a business partner, and deliver an exceptional customer experience ... Strong organizational skills with the ability to manage multiple accounts and priorities * Problem ...

avisystems

Senior Account Manager

Denver, CO

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

avisystems

Enterprise Account Manager

Tampa, FL · On-site

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

avisystems

Executive Account Manager

Phoenix, AZ · On-site

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

Social Influence LLC

Customer Account Manager

Garner, NC · On-site

$75K/yr

Ability to build trust, act as a business partner, and deliver an exceptional customer experience ... Strong organizational skills with the ability to manage multiple accounts and priorities * Problem ...

avisystems

Senior Account Manager

Billings, MT · On-site

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

avisystems

Senior Account Manager

Cincinnati, OH · On-site

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

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All JobsCustomer Experience Account JobsCustomer Experience Account Manager Jobs

Customer Experience Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer experience account manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer experience account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Account Manager vs Customer Service Representative?

AspectCustomer Experience Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer experience or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentClient-facing, strategic, often in office or remote settingsCall centers, retail, or online support channels
Employer & IndustryTech, finance, retail companies focusing on client retentionRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in account management and customer experienceCustomer support and service roles

The Customer Experience Account Manager focuses on building long-term client relationships, strategizing to improve customer satisfaction, and managing accounts. In contrast, a Customer Service Representative handles direct customer inquiries, resolves issues, and provides support. While both roles aim to enhance customer satisfaction, the Account Manager has a broader, strategic focus on retention and experience management.

What are the key skills and qualifications needed to thrive as a customer experience account manager, and why are they important?

To thrive as a Customer Experience Account Manager, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, active listening, and conflict resolution skills help you build trust and proactively address client needs. These competencies ensure customer satisfaction, retention, and the overall success of both client relationships and company objectives.

Is a customer experience account manager an entry level position?

A customer experience account manager role is typically not entry-level and usually requires prior experience in customer service, account management, or related fields. It often involves skills such as communication, problem-solving, and familiarity with CRM tools, and may require a bachelor's degree or relevant certifications. Entry-level positions in customer experience generally have titles like Customer Service Representative or Support Specialist.

What is a customer experience account manager?

A Customer Experience Account Manager is a professional responsible for managing client relationships and ensuring customers have a positive experience with a company's products or services. They serve as the main point of contact for clients, addressing concerns, resolving issues, and identifying opportunities to improve customer satisfaction. Additionally, they often collaborate with sales, support, and product teams to deliver tailored solutions that meet client needs. Their goal is to foster long-term loyalty and drive business growth through exceptional customer service.

How does a customer experience account manager typically collaborate with other departments to resolve client concerns?

Customer Experience Account Managers work closely with teams such as sales, product development, and customer support to address client needs and ensure satisfaction. When a client raises a concern, the Account Manager acts as a liaison, gathering information from the relevant departments, coordinating responses, and ensuring timely resolution. This cross-functional collaboration helps maintain strong client relationships and often leads to process improvements based on customer feedback. Effective communication and teamwork are essential for success in this role.
More about Customer Experience Account Manager jobs
What cities are hiring for Customer Experience Account Manager jobs? Cities with the most Customer Experience Account Manager job openings:
What states have the most Customer Experience Account Manager jobs? States with the most job openings for Customer Experience Account Manager jobs include:
What job categories do people searching Customer Experience Account Manager jobs look for? The top searched job categories for Customer Experience Account Manager jobs are:
Customer Experience Account Manager jobs near you
Infographic showing various Customer Experience Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Customer Experience Manager

Portnox

Austin, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Customer Experience Manager
Department: Customer Success
Employment Type: Full Time
Location: Austin, TX
Description
As a Customer Experience Manager at Portnox, you will play a pivotal role in driving the success and satisfaction of our biggest customers throughout their entire lifecycle. This is an exciting opportunity to partner with a dynamic team, combining project management, customer success, and strategic account ownership. You will help deliver a world-class experience, from our sales process to ongoing utilization and growth.
We're seeking a detail-oriented, customer-focused individual who thrives in a fast-paced environment and is eager to help shape the future of customer experience at Portnox.
Key Responsibilities
  • Customer Journey Ownership: Lead the customer lifecycle-from sales alignment to onboarding, adoption, and growth
  • Project Management: Oversee the onboarding of our largest and most strategic accounts, ensuring a seamless and timely process by coordinating with internal technical teams and customer-side stakeholders.
  • Strategic Account Management: Act as the subject matter expert (SME) for your assigned accounts. Build and maintain strong, multi-threaded relationships within customer organizations.
  • Customer Engagement & Retention: Conduct regular check-ins to ensure customers are fully utilizing the solutions they've purchased. Monitor customer health, proactively address concerns, and ensure satisfaction.
  • Expansion & Growth: Partner with sales to identify expansion opportunities within existing accounts.
  • Collaboration: Work closely with cross-functional teams, including Sales, Product, and Support, to deliver a consistent and cohesive customer experience.
  • Customer Insights & Reporting: Maintain and update customer health scores, provide account updates to the executive team, and build reports to inform strategic decision-making.
  • Process Optimization: Continuously refine onboarding and customer success processes to improve efficiency and satisfaction.
  • Tools & Documentation: Build scripts, create documentation, and track key customer interactions using Salesforce and other CX tools.

Skills, Knowledge, and Expertise
  • Experience: 3-7 years in customer success, customer experience, sales, project management, or account management, preferably within SaaS or cybersecurity.
  • Technical Skills: Familiarity with Salesforce and other customer success tools (e.g., GUIDEcx, Planhat, or similar) is a strong plus.
  • Project Management: Experience managing technical projects.
  • Communication: Exceptional verbal and written communication skills, with the ability to engage with technical and non-technical stakeholders at all levels.
  • Organization: Strong project management skills with the ability to juggle multiple priorities while maintaining attention to detail.
  • Problem-Solving: Proactive, solutions-oriented mindset with a focus on delivering high-quality results.
  • Customer Focus: A customer-centric approach with a passion for ensuring customers achieve their desired outcomes.
  • Team Player: A collaborative attitude with the ability to work cross-functionally in a fast-paced, growth-oriented environment.
  • Education: Bachelor's degree or equivalent experience in a related field.

Why Join Us
  • Opportunity to make a significant impact on the operations of the company.
  • Collaborative and dynamic work environment with opportunities for professional growth and development.
  • Competitive compensation and benefits package.

Apply