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Customer Experience Account Manager Jobs (NOW HIRING)

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... account management. * Maintain and continually improve the quoting process with a focus on accuracy ...

Social Influence LLC

Customer Account Manager

Garner, NC

$60K - $75K/yr

Ability to build trust, act as a business partner, and deliver an exceptional customer experience ... Strong organizational skills with the ability to manage multiple accounts and priorities * Problem ...

SIO Logistics

Customer Account Manager

Dallas, TX · On-site

$45K - $50K/yr

Proven Logistics Sales Experience : Demonstrated success in sales within a third-party logistics ... customer-focused professional with a passion for sales and account management, we invite you to ...

Amerit Fleet Solutions

Account Manager

Seattle, WA

$100K - $120K/yr

S., is hiring an experienced Account Manager to join our team in Puget Sound, WA. The Account Manager partners with our customers and ensure their long-term success. The Account Manager's role is to ...

Amerit Fleet Solutions

Account Manager

Seattle, WA · On-site

$100K - $120K/yr

S., is hiring an experienced Account Manager to join our team in Puget Sound, WA. The Account Manager partners with our customers and ensure their long-term success. The Account Manager's role is to ...

avisystems

Executive Account Manager

New York, NY

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

Robert Half

Customer Account Manager

Elma, NY · On-site

$35 - $38/hr

Experience in account management, customer-facing business support, or a related commercial role. * Background in B2B sales, inside sales, or managing inbound customer inquiries within a detail ...

avisystems

Executive Account Manager

New York, NY

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

avisystems

Executive Account Manager

Phoenix, AZ · On-site

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

avisystems

Executive Account Manager

New York, NY

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

avisystems

Executive Account Manager

Phoenix, AZ · On-site

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

Associated Traffic AG

NY · On-site

$70 - $90/hr

We are looking for an experienced Account Manager to strengthen our commercial team. In this role ... Experience working with CRM systems * Excellent communication and presentation skills

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Customer Experience Account Manager information

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$26K

$47.3K

$75K

How much do customer experience account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer experience account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is a customer experience account manager?

A Customer Experience Account Manager is a professional responsible for managing client relationships and ensuring customers have a positive experience with a company's products or services. They serve as the main point of contact for clients, addressing concerns, resolving issues, and identifying opportunities to improve customer satisfaction. Additionally, they often collaborate with sales, support, and product teams to deliver tailored solutions that meet client needs. Their goal is to foster long-term loyalty and drive business growth through exceptional customer service.

How does a customer experience account manager typically collaborate with other departments to resolve client concerns?

Customer Experience Account Managers work closely with teams such as sales, product development, and customer support to address client needs and ensure satisfaction. When a client raises a concern, the Account Manager acts as a liaison, gathering information from the relevant departments, coordinating responses, and ensuring timely resolution. This cross-functional collaboration helps maintain strong client relationships and often leads to process improvements based on customer feedback. Effective communication and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience account manager, and why are they important?

To thrive as a Customer Experience Account Manager, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, active listening, and conflict resolution skills help you build trust and proactively address client needs. These competencies ensure customer satisfaction, retention, and the overall success of both client relationships and company objectives.

What is the difference between Customer Experience Account Manager vs Customer Service Representative?

AspectCustomer Experience Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer experience or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentClient-facing, strategic, often in office or remote settingsCall centers, retail, or online support channels
Employer & IndustryTech, finance, retail companies focusing on client retentionRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in account management and customer experienceCustomer support and service roles

The Customer Experience Account Manager focuses on building long-term client relationships, strategizing to improve customer satisfaction, and managing accounts. In contrast, a Customer Service Representative handles direct customer inquiries, resolves issues, and provides support. While both roles aim to enhance customer satisfaction, the Account Manager has a broader, strategic focus on retention and experience management.

More about Customer Experience Account Manager jobs

What cities are hiring for Customer Experience Account Manager jobs?

Cities with the most Customer Experience Account Manager job openings:

What states have the most Customer Experience Account Manager jobs?

States with the most job openings for Customer Experience Account Manager jobs include:

What job categories do people searching Customer Experience Account Manager jobs look for?

The top searched job categories for Customer Experience Account Manager jobs are:

Customer Experience Account Manager jobs near you
Infographic showing various Customer Experience Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Customer Experience Manager

Bonnell Aluminum

Niles, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description


Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a culture of continuous improvement in support of achieving world-class customer service. The position is key in elevating the customer experience and bringing the Voice of the Customer (VoC) into the Niles facility and beyond. The CXM will ensure training, conduct, and performance of direct reports meets or exceeds Bonnell Aluminum corporate standards. This will be a key leadership role, and this individual will own all customer front-end business processes, systems, and metrics within the Niles facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:
  • Provide leadership, direction, and mentorship to an experienced team of Customer Experience Specialists (CXSs) empowered to provide prompt and accurate support to external and internal customers.
  • Drive continuous improvement and training in front-end processes and skills related to customer service and inside sales.
  • Actively serve as the Voice of the Customer champion within the plant as well as organizationally as Bonnell seeks to unify the customer experience between all business units.
  • Communicate and prioritize issues involving product quality, customer priorities, and customer expectations with internal departments.
  • Model customer service excellence and foster a culture of customer experience and engagement.
  • Collaborate with internal customers to align and balance customer requests with capacity and capability of the plant.
  • Manage customer expectations while balancing short- and long-term goals of the business.
  • Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities for improvement
  • Manage, track, and analyze order input data, forecasting trends, expedited order history, and "On Time and Complete" (OTC) metrics to proactively identify emerging opportunities and resolve existing challenges that affect commitments to our customers.
  • Serve as an extension of the sales team during both the new customer onboarding process as well as existing account management.
  • Maintain and continually improve the quoting process with a focus on accuracy, profitability, and speed to market.
  • Participate in the development and implementation of standardized work instructions (SWIs) for the inside sales and customer service processes and tasks.
  • Alert manufacturing to the special or nonstandard customer orders or requirements to ensure they are documented properly prior to releasing to production.
  • Develop and maintain productive relationships and rapport with all key internal personnel.
  • Responsible for supporting, mentoring, and developing direct reports.
  • Participate in customer visits and/or special projects to elevate the customer experience and ensure the success of the business.
  • Leverage technology, including Salesforce to document customer requirements.

REQUIRED EDUCATION/EXPERIENCE:
  • Bachelor's Degree (preferably in business, supply chain, or logistics).
  • 5+ years of relevant experience including 2+ years leadership experience - metals industry experience is preferred.
  • Effective verbal and written communication skills
  • Strong ERP experience - preferably with J.D. Edwards, EPICS or Oracle
  • Preferred experience with Salesforce
  • Proficient in MS Office (Excel, PowerPoint, Teams, and Word).
  • Lean Manufacturing and/or Lean Six Sigma exposure - Green Belt preferred.
  • Strong passion for leading and motivating teams.

COMPENSATION:
  • Components of our Core: SAFETY; INTEGRITY; RESPECT; CELEBRATION; COMMUNICATION; TRUST; DIVERSITY; and ACCOUNTABILITY
  • We're People Leaders
  • We provide you with an opportunity to leave a mark and build a legacy. But you won't do it alone. We support passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
  • Competitive Salary
  • Employee Benefits:
    • Medical, Dental, Vision
    • Life
    • Paid Vacation
    • 401 K Matching

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