ZipRecruiter

Log In

1

Customer Experience Account Manager Jobs (NOW HIRING)

SkyTide Group

Be Seen First

Account Manager

De Pere, WI · On-site

$60K - $90K/yr

Maintain accurate CRM records, including opportunities, activities, and communications Key Qualifications * 3+ years of experience in account management and/or sales * Experience working for a ...

Enterprise Minds

Account Manager

Tampa, FL · On-site

We are seeking an experienced Account Manager to oversee and grow relationships with clients in the IT services sector . * The ideal candidate will serve as a trusted partner, ensuring alignment ...

Netsertive

Customer Experience Specialist

Morrisville, NC · On-site

$55K - $60K/yr

Customer Experience Specialist Netsertive delivers localized digital marketing experiences through ... Responsibilities include managing account planning cycles, resolving issues, providing training ...

Urban FT

Strategic Account Manager

Minnetonka, MN · On-site

... customers. We take pride in creating technology that protects financial ecosystems while improving user experience. Overview We are seeking a motivated and detail-oriented Strategic Account Manager ...

avisystems

Enterprise Account Manager

Seattle, WA

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

avisystems

Senior Account Manager

Billings, MT · On-site

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

avisystems

Senior Account Manager

Cincinnati, OH

We are seeking an experienced Account Manager to join our team. In this role, you will be ... great customer experience. What You Will be Doing: * Identifying opportunities with new and ...

next page

Showing results 1-20

All JobsCustomer Experience Account Manager Jobs

Customer Experience Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer experience account manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer experience account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Customer Experience Account Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client management, and often involves bonuses or commissions. High-paying roles in this field are usually found in large corporations or specialized industries, and may require advanced certifications or skills in data analysis and strategic planning.

What is the difference between Customer Experience Account Manager vs Customer Service Representative?

AspectCustomer Experience Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer experience or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentClient-facing, strategic, often in office or remote settingsCall centers, retail, or online support channels
Employer & IndustryTech, finance, retail companies focusing on client retentionRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in account management and customer experienceCustomer support and service roles

The Customer Experience Account Manager focuses on building long-term client relationships, strategizing to improve customer satisfaction, and managing accounts. In contrast, a Customer Service Representative handles direct customer inquiries, resolves issues, and provides support. While both roles aim to enhance customer satisfaction, the Account Manager has a broader, strategic focus on retention and experience management.

Can I be an account manager with customer service experience?

Yes, customer service experience is valuable for a Customer Experience Account Manager role, as it helps develop communication, problem-solving, and client management skills. Many employers consider customer service backgrounds a strong foundation, especially when combined with knowledge of CRM tools and a customer-focused approach.

What are the key skills and qualifications needed to thrive as a Customer Experience Account Manager, and why are they important?

To thrive as a Customer Experience Account Manager, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, active listening, and conflict resolution skills help you build trust and proactively address client needs. These competencies ensure customer satisfaction, retention, and the overall success of both client relationships and company objectives.

What does a customer account manager do?

A customer experience account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met and issues are resolved promptly. They often coordinate with sales, support, and product teams, utilize CRM tools, and analyze customer feedback to improve satisfaction and retention.

What is a Customer Experience Account Manager?

A Customer Experience Account Manager is a professional responsible for managing client relationships and ensuring customers have a positive experience with a company's products or services. They serve as the main point of contact for clients, addressing concerns, resolving issues, and identifying opportunities to improve customer satisfaction. Additionally, they often collaborate with sales, support, and product teams to deliver tailored solutions that meet client needs. Their goal is to foster long-term loyalty and drive business growth through exceptional customer service.

How does a Customer Experience Account Manager typically collaborate with other departments to resolve client concerns?

Customer Experience Account Managers work closely with teams such as sales, product development, and customer support to address client needs and ensure satisfaction. When a client raises a concern, the Account Manager acts as a liaison, gathering information from the relevant departments, coordinating responses, and ensuring timely resolution. This cross-functional collaboration helps maintain strong client relationships and often leads to process improvements based on customer feedback. Effective communication and teamwork are essential for success in this role.

How much does a customer experience manager earn?

The average salary for a Customer Experience Account Manager typically ranges from $50,000 to $85,000 annually, depending on experience, location, and industry. Senior or specialized roles may earn higher salaries, and additional compensation can include bonuses and benefits.
More about Customer Experience Account Manager jobs
What cities are hiring for Customer Experience Account Manager jobs? Cities with the most Customer Experience Account Manager job openings:
What states have the most Customer Experience Account Manager jobs? States with the most job openings for Customer Experience Account Manager jobs include:
What job categories do people searching Customer Experience Account Manager jobs look for? The top searched job categories for Customer Experience Account Manager jobs are:
Customer Experience Account Manager jobs near you
Infographic showing various Customer Experience Account Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, and 21% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.
Customer Experience Manager (Dealer & Fleet)

Customer Experience Manager (Dealer & Fleet)

Harbinger Motors Inc.

Garden Grove, CA

Other

Posted 20 days ago

Job description

Job Overview:

Harbinger is seeking an experienced Customer Experience (CX) Manager to lead dealer, fleet, and customer satisfaction initiatives throughout the ownership lifecycle. In this pivotal role, you will serve as the primary advocate for our partners and end-users, monitoring the holistic customer journey and driving robust dealer engagement. You will facilitate critical communications across internal departments and spearhead continuous improvement programs designed to optimize customer loyalty, elevate dealer satisfaction, and advance Harbinger's strategic mission.

What You'll Do:

  • Dealer Relationship Management: Serve as the principal relationship manager for assigned dealers and fleet accounts, facilitating regular engagement meetings and ensuring comprehensive dealer onboarding and support.

  • Voice of the Customer (VOC) Leadership: Collect, analyze, and present comprehensive customer feedback regarding sales, delivery, service, parts, and support to executive leadership to identify recurring themes and strategic opportunities.

  • Program & Process Optimization: Collaborate in the design and implementation of customer-facing programs, recommend evidence-based process improvements, and monitor the adoption and efficacy of these initiatives.

  • Cross-Functional Collaboration: Act as the central liaison bridging Sales, Service, Parts, Engineering, Operations, and the Dealer Network. Track open action items and orchestrate rapid resolutions for escalated customer concerns.

  • Performance Monitoring: Track and evaluate key performance indicators (KPIs) including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Dealer Satisfaction, escalation response times, and retention metrics.

  • Strategic Insights & Reporting: Support the development of performance dashboards and executive reports to provide actionable insights regarding customer trends, engagement metrics, and emerging risks.

Who You Are:

  • Experience: 8+ years of proven experience in Customer Experience, Account Management, or a closely related discipline.

  • Education: Bachelor's degree in Business Administration, Communications, or a related field.

  • Communication: Superior verbal, written, interpersonal, and presentation skills. You possess the ability to address complex inquiries confidently and employ strong negotiation skills to achieve mutually beneficial outcomes.

  • Accountability: A high level of integrity and reliability, with a steadfast commitment to follow-through, transparent communication, and operational consistency.

  • Adaptability & Stakeholder Management: Adept at interpreting complex customer needs, demonstrating active listening, and adjusting strategies to align with evolving priorities and feedback.

  • Analytical & Strategic Thinking: Strong project management, organizational, and critical-thinking capabilities, tailored for success in a dynamic, fast-paced environment.

  • Technical Proficiency: Advanced computer literacy with the ability to swiftly adapt to new enterprise software and reporting systems.

  • Work Ethic: Self-motivated, versatile, and highly detail-oriented, with a proven capacity to manage shifting priorities and drive projects to completion.

Nice to Have:

  • Professional background in the commercial vehicle, fleet management, or automotive industries.

  • Demonstrated experience managing, onboarding, or supporting a comprehensive Dealer Network.

  • Proficiency with CX dashboarding tools, enterprise CRM platforms (e.g., Salesforce), and ticketing workflows.

  • A proven track record of designing and scaling Voice of Customer (VOC) programs from inception.

Apply