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Customer Experience Account Manager Jobs (NOW HIRING)

BrandStar

Account Manager

Milwaukee, WI · Hybrid

Strong customer service, demonstrated writing experience, account management, project management, and relationship skills are essential. This position reports to the VP of Client Services and also ...

U S Lawns of Roanoke

Landscape Account Manager

Roanoke, VA

$55K - $75K/yr

S. Lawns is hiring an experienced Account Manager in Roanoke, VA. Ideal candidate must have 5+ ... Must have good customer communication skills. Must be able to train and guide employees. Duties ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... account management. * Maintain and continually improve the quoting process with a focus on accuracy ...

Meltwater

Account Manager

Chicago, IL · On-site +1

$108K - $125K/yr

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and ...

VI Aesthetics

Customer Experience Specialist

Los Angeles, CA · On-site

$19.25 - $24/hr

Position Summary The Customer Experience Specialist is responsible for delivering prompt, professional, and proactive support to our accounts across phone, email, and CRM channels. This role lives at ...

Elevation Labs

Customer Experience Manager

Spring Park, MN · On-site

$50K - $70K/yr

Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the ... Manage the opportunity pipeline in the CRM, monitor account health, and partner with Sales/Business ...

VI Aesthetics

Customer Experience Specialist

Los Angeles, CA · On-site

$19.25 - $24/hr

Position Summary The Customer Experience Specialist is responsible for delivering prompt, professional, and proactive support to our accounts across phone, email, and CRM channels. This role lives at ...

Fuel Transport

Account Manager

Chicago, IL · On-site

Fuel Transport US Inc. ("Fuel Transport") is seeking an experienced Account Manager to support and grow a portfolio of strategic customer accounts for our Chicago, IL office. This role is responsible ...

Forhyre

Account Manager

Dallas, TX · On-site

We are looking for an Account Manager to create long-term, trusting relationships with our ... Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office ...

Launch 513

Account Manager

Colerain, OH

We are looking for an Account Manager to create long-term, trusting relationships with our ... Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office ...

Versapay

OR

Experience managing and growing existing accounts, with a strong focus on relationship building and ... Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite and experience using ...

Pinnacle Marketing Group

Account Manager

Bemidji, MN

Pinnacle Marketing Group is looking for an Account Manager or Senior Account Manager who has a passion for marketing, customer experience and helping businesses thrive. An Account Manager is the main ...

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Customer Experience Account Manager information

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$26K

$47.3K

$75K

How much do customer experience account manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer experience account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Account Manager vs Customer Service Representative?

AspectCustomer Experience Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer experience or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentClient-facing, strategic, often in office or remote settingsCall centers, retail, or online support channels
Employer & IndustryTech, finance, retail companies focusing on client retentionRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in account management and customer experienceCustomer support and service roles

The Customer Experience Account Manager focuses on building long-term client relationships, strategizing to improve customer satisfaction, and managing accounts. In contrast, a Customer Service Representative handles direct customer inquiries, resolves issues, and provides support. While both roles aim to enhance customer satisfaction, the Account Manager has a broader, strategic focus on retention and experience management.

What are the key skills and qualifications needed to thrive as a customer experience account manager, and why are they important?

To thrive as a Customer Experience Account Manager, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, active listening, and conflict resolution skills help you build trust and proactively address client needs. These competencies ensure customer satisfaction, retention, and the overall success of both client relationships and company objectives.

Is a customer experience account manager an entry level position?

A customer experience account manager role is typically not entry-level and usually requires prior experience in customer service, account management, or related fields. It often involves skills such as communication, problem-solving, and familiarity with CRM tools, and may require a bachelor's degree or relevant certifications. Entry-level positions in customer experience generally have titles like Customer Service Representative or Support Specialist.

What is a customer experience account manager?

A Customer Experience Account Manager is a professional responsible for managing client relationships and ensuring customers have a positive experience with a company's products or services. They serve as the main point of contact for clients, addressing concerns, resolving issues, and identifying opportunities to improve customer satisfaction. Additionally, they often collaborate with sales, support, and product teams to deliver tailored solutions that meet client needs. Their goal is to foster long-term loyalty and drive business growth through exceptional customer service.

How does a customer experience account manager typically collaborate with other departments to resolve client concerns?

Customer Experience Account Managers work closely with teams such as sales, product development, and customer support to address client needs and ensure satisfaction. When a client raises a concern, the Account Manager acts as a liaison, gathering information from the relevant departments, coordinating responses, and ensuring timely resolution. This cross-functional collaboration helps maintain strong client relationships and often leads to process improvements based on customer feedback. Effective communication and teamwork are essential for success in this role.
More about Customer Experience Account Manager jobs
What cities are hiring for Customer Experience Account Manager jobs? Cities with the most Customer Experience Account Manager job openings:
What states have the most Customer Experience Account Manager jobs? States with the most job openings for Customer Experience Account Manager jobs include:
What job categories do people searching Customer Experience Account Manager jobs look for? The top searched job categories for Customer Experience Account Manager jobs are:
Customer Experience Account Manager jobs near you
Infographic showing various Customer Experience Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Enterprise Account Manager

avisystems

Grand Rapids, MI • On-site

Full-time

Posted 16 days ago

Job description

We are seeking an experienced Account Manager to join our team. In this role, you will be responsible for prospecting and identifying new opportunities as well as nurturing and growing our business with established customers. The Account Manager must be able to visualize the integral relationships necessary for system integration; be motivated, selfdisciplined, multitasking, and focused on achieving results through professional selling techniques.

FORTÉ offers a competitive base salary, and an uncapped commission plan. In addition, we offer plenty of local, regional and national support resources to ensure we’re in the best position to support your success and provide a great customer experience.  

What You Will be Doing:

  • Identifying opportunities with new and existing customers within AV environments that include videoconferencing, meeting room spaces, enterprise technologies, digital signage and video editing/production.
  • Establishing Key Accounts and building on our already substantial client base with new clients
  • Collaborate with engineering, design and project management teams to provide solutions.
  • Participating in exceptional ongoing educational opportunities at our new million-dollar training center and at our regional office to stay on top of new technology.
  • Assisting clients in improving efficiency and profitability by having a thorough grasp on company and partner’s products and solutions
  • Participating in a uniquely supportive team culture, one that presumes that every member of the team is here for the long haul.

What You Bring to Assure Success:

  • Aggressive, energetic, self-starter, goal setting mentality with an established skill set in solution and relationship sales.
  • Experience in AV, Broadcast, Videoconferencing, IT, and/or Network sales preferred – will consider strong B2B selling experience.
  • Strong listening and attention to detail skills
  • Proven history of meeting or exceeding sales objectives

Apply