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Customer Experience Account Manager Jobs (NOW HIRING)

SPECTRUM

Mid Market Account Manager

Oklahoma City, OK

$75K/yr

As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining ... Practical experience using CRM systems such as SalesForce * Proficiency with Microsoft Excel, Word ...

New

Meltwater

Account Manager

$108K - $125K/yr

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and ...

Impact Kids

Account Manager

Chicago, IL · Remote

$25 - $50/hr

We are looking for a motivated and experienced Account Manager to oversee and support a large regional account with multiple locations. This person must be highly organized, people-oriented, and ...

WinsAbove

Customer Experience Manager

Austin, TX · On-site

$85 - $110/hr

Acting as both a trusted advisor and the commercial owner of the account, they build strategic ... Customer Success/Account Management or Inside/Field sales. * 2+ years relative industry experience ...

Versapay

Customer Account Manager

OR · On-site +1

Experience managing and growing existing accounts, with a strong focus on relationship building and ... Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite and experience using ...

Genius Monkey

Account Manager

Gilbert, AZ

We are looking for an experienced Account Manager with SEM, PPC and Digital Marketing experience to join our team. You will regularly engage with clientele, manage expectations and oversee campaigns.

Blue Skies Drones

Sales Account Manager

Centralia, WA · On-site

A leading Unmanned System Solutions, Technology Integration & Aerial Drone Services company seeks an experienced Account Manager to handle customer account management and business development ...

SPECTRUM

Mid Market Account Manager

Goleta, CA

$91K/yr

As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining ... Practical experience using CRM systems such as SalesForce * Proficiency with Microsoft Excel, Word ...

New

TestEquity

Customer Experience Specialist

Corona, CA · On-site

$23 - $25/hr

Customer Experience Specialist Hot Job CA Moorpark - Moorpark, CA 93021; CA Corona Palisades ... Perform general account management to our smaller, unassigned accounts * Provide order status to ...

Stord-Warehous

Head of Customer Experience

Atlanta, GA · On-site

$250 - $400/hr

Define and standardize the "Gold Standard" for account management, including the evolution of ... Experience: 12+ years in Customer Experience, Account Management, or Success Leadership, with at ...

AlphaGraphics - US651

Account Manager

Spring, TX · On-site

$15 - $18/hr

Ensure all clients have a positive customer experience * Can easily provide customers with the ... Account Management experience is preferred but not required * Knowledge of printing and prepress ...

Ewing Outdoor Supply

Account Manager

San Carlos, CA · On-site

Account management responsibilities include developing strong relationships with customers ... Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office ...

MetTel

Account Manager - Federal

Holmdel, NJ · On-site

$70K - $80K/yr

Telecom experience (REQUIRED) with hosted PBX preferred. * Communicate directly with customers by ... Manage customers' accounts regarding billing and financial concerns * Keep records of customer ...

Stord

Head of Customer Experience

Atlanta, GA

$133K - $170K/yr

Define and standardize the "Gold Standard" for account management, including the evolution of ... Experience: 12+ years in Customer Experience, Account Management, or Success Leadership, with at ...

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Customer Experience Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer experience account manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer experience account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is a customer experience account manager?

A Customer Experience Account Manager is a professional responsible for managing client relationships and ensuring customers have a positive experience with a company's products or services. They serve as the main point of contact for clients, addressing concerns, resolving issues, and identifying opportunities to improve customer satisfaction. Additionally, they often collaborate with sales, support, and product teams to deliver tailored solutions that meet client needs. Their goal is to foster long-term loyalty and drive business growth through exceptional customer service.

How does a customer experience account manager typically collaborate with other departments to resolve client concerns?

Customer Experience Account Managers work closely with teams such as sales, product development, and customer support to address client needs and ensure satisfaction. When a client raises a concern, the Account Manager acts as a liaison, gathering information from the relevant departments, coordinating responses, and ensuring timely resolution. This cross-functional collaboration helps maintain strong client relationships and often leads to process improvements based on customer feedback. Effective communication and teamwork are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer experience account manager, and why are they important?

To thrive as a Customer Experience Account Manager, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management systems is typically required. Outstanding communication, active listening, and conflict resolution skills help you build trust and proactively address client needs. These competencies ensure customer satisfaction, retention, and the overall success of both client relationships and company objectives.

What is the difference between Customer Experience Account Manager vs Customer Service Representative?

AspectCustomer Experience Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer experience or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentClient-facing, strategic, often in office or remote settingsCall centers, retail, or online support channels
Employer & IndustryTech, finance, retail companies focusing on client retentionRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding roles in account management and customer experienceCustomer support and service roles

The Customer Experience Account Manager focuses on building long-term client relationships, strategizing to improve customer satisfaction, and managing accounts. In contrast, a Customer Service Representative handles direct customer inquiries, resolves issues, and provides support. While both roles aim to enhance customer satisfaction, the Account Manager has a broader, strategic focus on retention and experience management.

More about Customer Experience Account Manager jobs

What cities are hiring for Customer Experience Account Manager jobs?

Cities with the most Customer Experience Account Manager job openings:

What states have the most Customer Experience Account Manager jobs?

States with the most job openings for Customer Experience Account Manager jobs include:

What job categories do people searching Customer Experience Account Manager jobs look for?

The top searched job categories for Customer Experience Account Manager jobs are:

Customer Experience Account Manager jobs near you
Infographic showing various Customer Experience Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Mid Market Account Manager

SPECTRUM

Oklahoma City, OK

$75K/yr

Full-time

Posted yesterday

New

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 614 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions. 


How You Will Make an Impact 

  • Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
  • Win back former customers by presenting compelling solutions and incentives
  • Achieve monthly revenue quotas through strategic account management and targeted sales activities
  • Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events 
  • Develop customer-centric proposals that articulate Spectrum’s value proposition
  • Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
  • Maintain comprehensive sales databases to track activity and customer information
  • Work closely with Sales Support and Marketing teams to drive successful account outcomes
  • Participate in sales meetings and training sessions to deepen your knowledge and expertise 

Working Conditions 

  • Office-based role with occasional travel to customer locations 

What You Will Bring to Spectrum 

Required Qualifications 

Education 

  • High school diploma or general education degree required (GED) 

Experience 

  • Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

Preferred Qualifications 


Education 

  • Bachelor’s degree in a business-related field   

Experience 

  • Account management or sales experience in the telecommunications B2B industry 

Skills 

  • Practical experience using CRM systems such as SalesForce 
  • Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

SCM240 2026-80781 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

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Benefits

Hours and flexibility

Workplace

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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