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Customer Account Executive Jobs in Rochester, NY

FirstLight

Account Executive

Victor, NY · On-site

$75K - $85K/yr

The Account Executive (AE) is the catalyst behind FirstLight's success as an organization. As a ... Support in retaining newly acquired customers and expanding footprint through cross/up sell ...

Audacy, Inc.

Account Executive

Rochester, NY · Hybrid

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title: Account Executive Department: Sales Reporting To: Sales Manager Employment Type ... Focused on employee engagement which in turn drives great customer experience. Team atmosphere ...

Audacy, Inc.

Account Executive

Rochester, NY · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Account Executive Department: Sales Reporting To: Sales Manager Employment Type: Full-Time Work ... Focused on employee engagement which in turn drives great customer experience. Team atmosphere ...

Audacy, Inc.

Account Executive

Rochester, NY · Hybrid

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Account Executive Department: Sales Reporting To: Sales Manager Employment Type: Full-Time Work ... Focused on employee engagement which in turn drives great customer experience. Team atmosphere ...

Nexstar Media Group

Account Executive

Rochester, NY · On-site

$50K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WROC/RochesterFirst is hiring an Account Executive to join our award-winning team. With the ... Utilize CRM, research, and sales tools to manage pipeline activity and client relationships

Buckeye Corrugated, Inc.

Account Executive

Rochester, NY · On-site

$75K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A successful Account Executive will target packaging solutions for new and existing accounts by ... Visiting customers and potential customers to evaluate needs while promoting additional products ...

Buckeye Corrugated, Inc.

Account Executive

Rochester, NY · On-site

$75K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A successful Account Executive will target packaging solutions for new and existing accounts by ... Visiting customers and potential customers to evaluate needs while promoting additional products ...

Paylocity

Outbound Growth Account Executive

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Outbound Growth Account Executives at Paylocity works in office in a fast-paced business ... Customer service orientation and ability to build strong internal and external partnerships.

Paylocity

Outbound Growth Account Executive

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Outbound Growth Account Executives at Paylocity works in office in a fast-paced business ... Customer service orientation and ability to build strong internal and external partnerships.

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All JobsCustomer Account JobsCustomer Account Executive JobsCustomer Account Executive Jobs in Rochester, NY

Customer Account Executive information

See Rochester, NY salary details

$39.5K

$63.3K

$96.8K

How much do customer account executive jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer account executive in Rochester, NY is $63,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $87,500.00 per year, depending on experience, location, and employer.

How does a customer account executive typically collaborate with other departments to resolve client issues?

Customer Account Executives work closely with teams such as sales, technical support, and billing to ensure client needs are met efficiently. When a client issue arises, they often act as the main point of contact, coordinating with internal experts to gather information and provide timely solutions. This cross-functional collaboration helps build trust with clients and ensures a seamless customer experience. Being proactive in communication and maintaining detailed records are key aspects of this collaborative process.

What are the key skills and qualifications needed to thrive as a customer account executive?

To thrive as a Customer Account Executive, you need strong sales acumen, relationship management skills, and a background in business or communications, often supported by a bachelor’s degree. Proficiency with customer relationship management (CRM) software like Salesforce and familiarity with sales analytics tools are typically required. Exceptional communication, negotiation, and problem-solving abilities help individuals excel in building trust and resolving client concerns. These skills are vital for driving client satisfaction, revenue growth, and long-term business partnerships.

Is a customer account executive a stressful job?

A customer account executive role can be stressful due to the need to meet sales targets, handle customer complaints, and manage multiple accounts simultaneously. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.

What is a customer account executive?

Customer Account Executives are professionals responsible for managing relationships with clients, ensuring their satisfaction, and addressing any issues or concerns they may have. They act as the main point of contact between a company and its customers, handling account management, upselling services, and resolving problems to maintain long-term partnerships. Their role often involves communicating with clients, understanding their needs, and working with internal teams to deliver solutions that meet those needs.

What is the difference between Customer Account Executive vs Customer Service Representative?

AspectCustomer Account ExecutiveCustomer Service Representative
CredentialsTypically requires sales experience, communication skills, and sometimes a bachelor’s degreeRequires strong communication skills, often a high school diploma or equivalent
Work EnvironmentSales-focused, client-facing, often in office or remote settingsSupport-focused, assisting customers via phone, email, or chat
Employer & Industry UsageCommon in sales-driven industries like telecom, finance, and techFound across various industries including retail, telecom, and service providers

The Customer Account Executive primarily focuses on sales, account growth, and client relationships, often working in a sales environment. In contrast, the Customer Service Representative handles customer inquiries, support, and issue resolution. While both roles require strong communication skills, the Customer Account Executive emphasizes sales and account management, whereas the Customer Service Representative centers on customer support and satisfaction.

What are the most commonly searched types of Customer Account jobs in Rochester, NY? The most popular types of Customer Account jobs in Rochester, NY are:
What are popular job titles related to Customer Account Executive jobs in Rochester, NY? For Customer Account Executive jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Account Executive jobs in Rochester, NY look for? The top searched job categories for Customer Account Executive jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Account Executive jobs? Cities near Rochester, NY with the most Customer Account Executive job openings:
Customer Account Executive jobs near you
Infographic showing various Customer Account Executive job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $63,325 per year, or $30.4 per hour.

Account Executive

FirstLight

Victor, NY • On-site

$75K - $85K/yr

Full-time

Re-posted 11 days ago

FirstLight Fiber rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 98 rated telecommunications companies

Job description

The Account Executive (AE) is the catalyst behind FirstLight’s success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net-new business from prospects and existing customers. Account Executive’s own all opportunities for their assigned, named prospect accounts and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Job requirements include (but are not limited to):

  • Negotiate and close as many sales opportunities as possible.
  • Identify the needs of prospects, provide guidance and solution recommendations to meet those needs, and effectively understand and respond to prospect objections.
  • Develop a mastery of all FirstLight’s broad portfolio of products and services and connect client’s business objectives with FirstLight offerings and solutions.
  • Be proactive in all aspects of opportunity development, including conducting outreach to prospects to establish relationships and identify new sales opportunities.
  • Build and expand relationships with Economic Buyer in prospect accounts.
  • Assist the prospect in maximizing the return of their investment with FirstLight
  • Establish yourself as a ‘Trusted Advisor’ to the prospect
  • Support in retaining newly acquired customers and expanding footprint through cross/up sell opportunities.
  • Stay abreast of competition, competitive issues and products.
  • Provide regular reporting of pipeline and forecast through the CRM system.
  • Collaborate with peers and management around ways to continually improve the sales organization.
  • Provide expertise around areas of interest to discuss industry best practices and development of high-level strategies.
  • Bring net new and innovative ideas to both the internal team and the customer.
  • Assist in creating an environment of teamwork and continuous improvement.
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement.

Job Qualifications & Preferences:

  • 5+ years of B2B sales experience, preferably in a telecom or ISP environment
  • Proven track record of exceeding new logo sales quotas
  • Strong knowledge of telecommunications industry and terminology
  • Experience selling to Mid-Market, Large Enterprise, Healthcare and Financial services, with an emphasis on new logo growth, prospecting, and cold calling.
  • BA/BS Degree or equivalent

Personal Attributes:

  • Customer Focused: Approaching all opportunities through the lenses of the prospect or customer
  • Strategic: Able to prioritize and manage multiple accounts within territory
  • Persuasive: Achieves ‘win-win’ positioning, guiding others to change status quo
  • Resourceful: Able to overcome obstacles and barriers to find appropriate sales solutions

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.


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