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Customer Account Manager Jobs in Rochester, NY (NOW HIRING)

GardaWorld

Security Account Manager

Rochester, NY

$28.04/hr

Security Account Manager Location: Rochester, New York, 14624 Environment: Distribution Center Pay Rate: $28.04 / hour General Job Functions: Supervise the day-to-day service provided to the client ...

GardaWorld

Security Account Manager

Rochester, NY

$28.04/hr

Security Account Manager Location: Rochester, New York, 14624 Environment: Distribution Center Pay Rate: $28.04 / hour General Job Functions: Supervise the day-to-day service provided to the client ...

GardaWorld

Security Account Manager

Rochester, NY

$28.04/hr

Security Account Manager Location: Rochester, New York, 14624 Environment: Distribution Center Pay Rate: $28.04 / hour General Job Functions: Supervise the day-to-day service provided to the client ...

GardaWorld

Security Account Manager

Rochester, NY · On-site

$28.04/hr

Security Account Manager Location: Rochester, New York, 14624 Environment: Distribution Center Pay Rate: $28.04 / hour General Job Functions: Supervise the day-to-day service provided to the client ...

GardaWorld

Security Account Manager

Rochester, NY · On-site

$28.04/hr

Security Account Manager Location: Rochester, New York, 14624 Environment: Distribution Center Pay Rate: $28.04 / hour General Job Functions: Supervise the day-to-day service provided to the client ...

NFP Corp

Account Manager, Surety

Pittsford, NY · On-site

$60K - $98K/yr

Posting Description Account Manager, Surety Who We Are: NFP, an Aon company, is a multiple Best ... Customer-focused to establish and maintain effective relationships. * Intermediate level of ...

Noble Gas Solutions

Sales Account Manager

Rochester, NY · On-site

$80K - $100K/yr

Utilize Salesforce CRM to manage client interactions and sales opportunities. * Other duties as assigned. Requirements * Strong planning, organization, and execution skills, with proven sales ...

NFP Corp

Account Manager, Surety

Pittsford, NY · On-site

$60K - $98K/yr

Posting Description Account Manager, Surety Who We Are: NFP, an Aon company, is a multiple Best ... Customer-focused to establish and maintain effective relationships. * Intermediate level of ...

Aon

Account Manager, Surety

Pittsford, NY · On-site

$60K - $98K/yr

Posting Description Account Manager, Surety Who We Are: NFP, an Aon company, is a multiple Best ... Customer-focused to establish and maintain effective relationships. * Intermediate level of ...

Cascades

Recovered Fiber Account Manager

Rochester, NY · On-site

$62 - $68/hr

The Recovered Fiber Account Manager is responsible for managing and growing an established ... Develop strong, long-term relationships with customers and business partners. * Conduct regular ...

New

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and ...

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

Oversee customer account management - Includes developing new business along with negotiating contracts and agreements to maximize profits. * Collaborate cross-functionally - Work closely with the ...

Westlake Services, LLC

Dealer Account Manager

Rochester, NY · On-site

$60 - $130/hr

Our Dealer Account Managers provide world‑class customer service to dealer partners through training and prospecting for new business opportunities. This dynamic field position offers high earnings ...

New

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All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Rochester, NY

Customer Account Manager information

See Rochester, NY salary details

$25.7K

$46.7K

$74K

How much do customer account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer account manager in Rochester, NY is $46,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $53,300.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are the most commonly searched types of Customer Account jobs in Rochester, NY?

The most popular types of Customer Account jobs in Rochester, NY are:

What are popular job titles related to Customer Account Manager jobs in Rochester, NY?

For Customer Account Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Account Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Account Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Account Manager jobs?

Cities near Rochester, NY with the most Customer Account Manager job openings:

Customer Account Manager jobs near you

Security Account Manager

GardaWorld

Rochester, NY

$28.04/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 413 frontline employees who took The Breakroom Quiz

89th of 118 rated security

Job description

JOB SNAPSHOT
Job Title: Security Account Manager
Location: Rochester, New York, 14624
Environment: Distribution Center
Pay Rate: $28.04 / hour
General Job Functions: Supervise the day-to-day service provided to the client and ensure service is of the highest standard
Shift & Hours: 1st Shift, 6am-2pm (Mon-Fri)
Included Benefits/Perks: Medical, Dental, Vision, Company Perks, 401k
Who is GardaWorld?
GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for an Account Manager to fulfill different assignments for our clients.
General Account Manager responsibilities include, but are not limited to:
  • Supervise the day-to-day service provided to the client and ensure service is of the highest standard
  • Develop and maintain effective relationships with client and employees, and serve as the liaison between GardaWorld, our client, and our assigned staff
  • Meet regularly with client to address problems, provide status updates, communicate needs, and ensure satisfaction
  • Participate in the selection, orientation, training, and continual development of staff assigned to the account
  • Ensure 100% payroll and billing accuracy
  • Ensure 100% compliance with federal, state, and local regulations in assigned account
  • Respond quickly to critical situations
  • Ability to read and write detailed reports
  • Enforce client procedures, regulations, and standards
QUALIFICATIONS
Qualifications specific to this client site include, but are not limited to:
  • Valid Driver’s License
  • At least 21 years of age or older as required by applicable law or contractual requirements
General Qualifications to work as an Account Manager at GardaWorld include:
  • Possess at least an associate's degree or equivalent
  • Minimum 3 years progressive management experience
  • Pass an extensive screening process
  • Active New York Security License
License: CP-51-MD-0000581-2018

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