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Customer Account Manager Jobs in Rochester, NY (NOW HIRING)

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We partner with customers around the world to deliver sustainable, sciencebased innovations that ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Oversee customer account management - Includes developing new business along with negotiating contracts and agreements to maximize profits. * Collaborate cross-functionally - Work closely with the ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Executive Account Manager provides telephone, email, and potentially on-site support to large ... Customer service focused * Strong communication and listening skills * Strong problem-solving ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Executive Account Manager provides telephone, email, and potentially on-site support to large ... Customer service focused * Strong communication and listening skills * Strong problem-solving ...

Nametag

Channel Account Manager

Rochester, NY

We are hiring a Channel Account Manager (CAM) who is responsible for building and scaling an ... Data integrity is foundational, with disciplined CRM management and clean forecasting enabling ...

Adams Limitless

Inside Sales Account Manager

Rochester, NY · On-site

$60K - $70K/yr

Inside Sales Account Manager Rochester, NY | 100% In-Office Looking to move beyond transactional ... You will own a portfolio of customers, work closely with leadership, and play a key role in driving ...

USI Insurance Services

EB Account Manager

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

EB Senior Account Manager This person can work hybrid out of our Buffalo or Rochester offices. The EB Senior Account Manager is responsible for managing our largest and most complex employee benefits ...

Sydor Optics Inc.

Sales Account Manager

Rochester, NY · On-site

$75K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Description The Sales Account Manager is responsible for maintaining the existing customer base while developing a new customer base through prospecting and lead generating.

Sydor Optics Inc.

Sales Account Manager

Rochester, NY · On-site

$75K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Description The Sales Account Manager is responsible for maintaining the existing customer base while developing a new customer base through prospecting and lead generating. Qualifications ...

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Showing results 41-60

All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Rochester, NY

Customer Account Manager information

See Rochester, NY salary details

$25.7K

$46.7K

$74K

How much do customer account manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer account manager in Rochester, NY is $46,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $53,300.00 per year, depending on experience, location, and employer.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can increase with certifications, advanced skills, and years of experience in the field.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.
What are the most commonly searched types of Customer Account jobs in Rochester, NY? The most popular types of Customer Account jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Account Manager jobs? Cities near Rochester, NY with the most Customer Account Manager job openings:
Customer Account Manager jobs near you

Technical Service Account Manager

Iff

Rochester, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, sciencebased innovations that elevate everyday products.

Health & Biosciences:Channeling our passion for nature and bioscience into sustainable, life-enhancing technologiesthat powerinnovative solutions across healthcare, food, consumer and industrial markets.


This role is based in United State and is a remote position. You will be part of a collaborative, technically rigorous, and customerfocused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration. The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Where You'll Make a Difference

  • Provide specialized technical and scientific support for enzyme and yeast applications in customer environments

  • Collaborate with sales teams during customer meetings, trainings, and onsite visits

  • Serve as an internal technical expert on assigned product lines, applications, and limitations

  • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization

  • Analyze process and laboratory data to identify improvement opportunities and make recommendations

  • Develop tools or models to enhance data analysis and technical decisionmaking

  • Deliver customer training on product selection, application, and optimization

  • Provide postsale technical troubleshooting during product testing and implementation

  • Support account planning and identify business development opportunities from a technical and commercial perspective

What Makes You the Right Fit

  • Bachelor's or Master's degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)

  • 3-4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)

  • 3-5 years of experience in a Carbohydrate Processing environment

  • Strong analytical and problemsolving skills with the ability to interpret technical data

  • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred

  • Customerfocused mindset with strong relationshipbuilding skills

  • Selfmotivated and resultsoriented, able to work independently

  • Strong organizational skills and ability to prioritize in a dynamic environment

  • Ability to collaborate effectively across Sales, Marketing, and R&D

  • Willingness to travel 50% or more

How Would You Stand Out?

  • Handson experience supporting fermentation or enzymedriven industrial processes

  • Prior success in a customerfacing technical or application support role

  • Ability to translate complex technical insights into clear, actionable customer recommendations

Why Choose Us?

  • Training opportunities

  • Learning and development programs from day one

  • Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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