Technical Account Manager Jobs in Rochester, NY (NOW HIRING)

About iCOUNTER

iCOUNTER is building the future of cybersecurity.

Modern enterprises rely on thousands of third parties, suppliers, SaaS providers, contractors, and digital partners. At the same time, attackers have shifted their focus to these trusted relationships. Today, nearly half of reported breaches involve a third party, making the extended enterprise one of the largest attack surfaces in cybersecurity.

iCOUNTER is the first Risk Intelligence company built to help organizations
identify, determine, and counter threats across their ecosystem. Our AI-native platform makes a Risk Determination at the point of intelligence collection, helping organizations understand what is real, what is relevant, and what requires action.

At the center of our platform is CTOS, the Counter Threat Operating System. CTOS continuously monitors adversary activity, credential exposure, targeting behavior, and ecosystem risk across third and fourth parties. It then routes intelligence into action through automated workflows and managed operations.

Job Overview

We are seeking a Technical Account Manager (TAM) to serve as the primary technical point of contact for our strategic clients. You will act as a trusted advisor, helping customers maximize the value of theiCOUNTER platform through deep technical expertise, proactive risk management support, successful adoption, and ongoing optimization. This is a customer-facing role that blends technical depth in cybersecurity with strong relationship management and business acumen.

As a TAM, you will own the post-sale technical relationship, drive customer success, reduce churn,identify expansion opportunities, and act as the voice of the customer back to our Product and Engineering teams.

Key Responsibilities

• Customer Onboarding & Adoption: Lead technical onboarding, platform configuration, and training for new and existing customers.

• Proactive Risk Management: Monitor customer environments within the iCOUNTER platform, triage high-priority alerts (breaches, webshells, credential exposures, supply chain incidents), and deliver actionable guidance and runbooks.

• Technical Support & Troubleshooting: Serve as the escalation point for complex technical issues; collaborate with Engineering and Support teams to resolve platform, data, or integration challenges.

• Success Planning & Quarterly Business Reviews (QBRs): Develop and execute success plans, conduct regular QBRs, and demonstrate ROI through risk reduction metrics, coverage improvements, and incident response efficiency.

• Product Expertise & Best Practices: Become a subject matter expert on third-party risk intelligence, supply chain attacks, and share industry insights and tailored recommendations with clients.

• Expansion & Retention: Identify upsell/cross-sell opportunities, advocate for product enhancements, and work closely with Sales and Account Executives.

• Voice of the Customer: Surface customer needs, pain points, and feature requests to Product, Engineering, and Leadership teams.
• Reporting & Analytics: Track adoption metrics, risk posture improvements, and customer health scores.

Required Skills

• 5+ years of experience in cybersecurity, preferably in Technical Account Management, Customer Success, Solutions Engineering, or Security Operations (SOC/IR)

• Strong understanding of **third-party/supply chain risk**, vendor risk management (VRM/TPRM), attack surface management, and breach detection

• Proven ability to communicate complex technical topics to both executive and technical audiences (CISO, Security Analysts, Risk Managers)

• Excellent relationship-building, project management, and presentation skills

• Self-starter with the ability to manage multiple strategic accounts in a fast-paced SaaS environment

Preferred Skills

• Experience supporting a SaaS security platform (especially in TPRM, threat intel, or supply chain security)

• Familiarity with regulatory frameworks (NIST, ISO 27001, SOC 2, CMMC, etc.)

• Experience with Python/SQL for light data analysis or custom reporting

• Prior experience in a startup or high-growth environment

Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, or related field (or equivalent experience)

• Certifications such as CISSP, CISM, CRISC, CCSP, or similar

Behaviors/Values (Cultural Fit)

We have created a fantastic corporate culture - our values drive our behaviors. Here are the expectations:

• Passion for cybersecurity and a commitment to maintaining the highest standards of security.

• Eagerness to learn and stay current with evolving cybersecurity trends.

• Strong attention to detail and the ability to work under pressure.

• Ability to work collaboratively in a fast-paced, team-oriented environment.

• Integrity is paramount; honesty is a core value at
  iCOUNTER.

Completion of a Background Check isrequired for employment at iCOUNTER

iCOUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. iCOUNTER provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Accommodation: If you need accommodations, reach out to accommodations@icounter.com.