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Technical Account Manager Jobs in Rochester, NY (NOW HIRING)

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and ...

mul

Sales - Account Manager

Chicago, IL · On-site

SUMMARY: The Account Manager works to improve MCC Label's market position and achieve financial ... Work with technical staff, analytics group, marketing and other internal colleagues to meet ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Rochester, NY

Technical Account Manager information

See Rochester, NY salary details

$39.5K

$85.3K

$166.7K

How much do technical account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical account manager in Rochester, NY is $85,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $99,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical account manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

What is a technical account manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to become a technical account manager?

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

How do technical account managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.
More about Technical Account Manager jobs
What job categories do people searching Technical Account Manager jobs in Rochester, NY look for? The top searched job categories for Technical Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Account Manager jobs? Cities near Rochester, NY with the most Technical Account Manager job openings:
Technical Account Manager jobs near you
Infographic showing various Technical Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $85,273 per year, or $41 per hour.

Technical Service Account Manager

Iff

Rochester, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, sciencebased innovations that elevate everyday products.

Health & Biosciences:Channeling our passion for nature and bioscience into sustainable, life-enhancing technologiesthat powerinnovative solutions across healthcare, food, consumer and industrial markets.


This role is based in United State and is a remote position. You will be part of a collaborative, technically rigorous, and customerfocused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration. The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Where You'll Make a Difference

  • Provide specialized technical and scientific support for enzyme and yeast applications in customer environments

  • Collaborate with sales teams during customer meetings, trainings, and onsite visits

  • Serve as an internal technical expert on assigned product lines, applications, and limitations

  • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization

  • Analyze process and laboratory data to identify improvement opportunities and make recommendations

  • Develop tools or models to enhance data analysis and technical decisionmaking

  • Deliver customer training on product selection, application, and optimization

  • Provide postsale technical troubleshooting during product testing and implementation

  • Support account planning and identify business development opportunities from a technical and commercial perspective

What Makes You the Right Fit

  • Bachelor's or Master's degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)

  • 3-4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)

  • 3-5 years of experience in a Carbohydrate Processing environment

  • Strong analytical and problemsolving skills with the ability to interpret technical data

  • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred

  • Customerfocused mindset with strong relationshipbuilding skills

  • Selfmotivated and resultsoriented, able to work independently

  • Strong organizational skills and ability to prioritize in a dynamic environment

  • Ability to collaborate effectively across Sales, Marketing, and R&D

  • Willingness to travel 50% or more

How Would You Stand Out?

  • Handson experience supporting fermentation or enzymedriven industrial processes

  • Prior success in a customerfacing technical or application support role

  • Ability to translate complex technical insights into clear, actionable customer recommendations

Why Choose Us?

  • Training opportunities

  • Learning and development programs from day one

  • Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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