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Remote Technical Account Manager Jobs in Rochester, NY

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... The Technical Service Account Manager in Grain Processing will be directly responsible for ...

Brite

Public Safety Account Manager - Federal

Victor, NY · Remote

$70K - $95K/yr

Coordinate internal resources to develop technical solutions, pricing strategies, proposals, and ... Ability to work effectively in a remote homeoffice environment. Knowledge, Skills & Abilities

APR

Commercial Lines Account Manager | Farm/Ag

Batavia, NY · On-site +1

$60K - $85K/yr

Batavia, NY | Hybrid or Remote About Our Agency: We are an independent insurance agency committed ... Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * Communication:

Paychex

PIA Major Account Manager

Rochester, NY · Remote

$65K - $103K/yr

Overview A Major Account Manager is paramount in maintaining and expanding relationships with strategically important large accounts. Your duties will include managing a portfolio of client accounts ...

Paychex

PEO Benefits Account Manager

Rochester, NY · Remote

$20.22 - $30.86/hr

Overview Acts as a dedicated account manager, licensed broker, and internal liaison for a specific 'book of business' that is based on revenue and/or enrollment. Meets or exceeds set expectations ...

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All JobsTechnical Account JobsRemote Technical Account Manager JobsRemote Technical Account Manager Jobs in Rochester, NY

Remote Technical Account Manager information

See Rochester, NY salary details

$39.5K

$85.3K

$166.8K

How much do remote technical account manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote technical account manager in Rochester, NY is $85,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $99,200.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Remote Technical Account Managers, and how can they be successfully managed?

One common challenge for Remote Technical Account Managers is maintaining strong client relationships and clear communication without in-person interaction. Managing time zones, responding promptly to client queries, and effectively collaborating with internal engineering or support teams can also be demanding. Successful professionals use proactive communication strategies, leverage collaboration tools, and prioritize regular virtual check-ins to stay aligned with both clients and team members. With strong organizational skills and a customer-focused mindset, these challenges can become opportunities to demonstrate value and build trust with clients.

What are the key skills and qualifications needed to thrive in the Remote Technical Account Manager position, and why are they important?

To thrive as a Remote Technical Account Manager, you need a solid background in technical account management, customer success, and IT/software systems, usually supported by a relevant degree and experience in SaaS or IT environments. Familiarity with CRM platforms (like Salesforce), support ticketing tools, cloud infrastructure, and certifications such as ITIL or relevant vendor credentials are highly valued. Excellent communication, problem-solving, and relationship-building skills set top performers apart in this remote, client-facing role. These skills and qualifications are vital because they enable you to effectively support key clients, resolve technical issues, and maintain strong, long-term partnerships in a distributed work setting.

What is a Remote Technical Account Manager job?

A Remote Technical Account Manager (TAM) is a customer-facing professional who provides technical guidance, support, and strategic advice to clients, ensuring they get the most value from a company's products or services. They act as a bridge between customers and internal teams, helping to resolve technical issues, optimize product usage, and drive customer success. Working remotely, they collaborate through virtual meetings, emails, and support portals to maintain strong client relationships. Their role often involves troubleshooting, providing best practices, and identifying opportunities for product improvements based on customer feedback.

What job categories do people searching Remote Technical Account Manager jobs in Rochester, NY look for? The top searched job categories for Remote Technical Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Technical Account Manager jobs? Cities near Rochester, NY with the most Remote Technical Account Manager job openings:
Remote Technical Account Manager jobs near you
Infographic showing various Remote Technical Account Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $85,296 per year, or $41 per hour.
Technical Service Account Manager

Technical Service Account Manager

Iff

Rochester, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, sciencebased innovations that elevate everyday products.

Health & Biosciences:Channeling our passion for nature and bioscience into sustainable, life-enhancing technologiesthat powerinnovative solutions across healthcare, food, consumer and industrial markets.


This role is based in United State and is a remote position. You will be part of a collaborative, technically rigorous, and customerfocused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration. The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Where You'll Make a Difference

  • Provide specialized technical and scientific support for enzyme and yeast applications in customer environments

  • Collaborate with sales teams during customer meetings, trainings, and onsite visits

  • Serve as an internal technical expert on assigned product lines, applications, and limitations

  • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization

  • Analyze process and laboratory data to identify improvement opportunities and make recommendations

  • Develop tools or models to enhance data analysis and technical decisionmaking

  • Deliver customer training on product selection, application, and optimization

  • Provide postsale technical troubleshooting during product testing and implementation

  • Support account planning and identify business development opportunities from a technical and commercial perspective

What Makes You the Right Fit

  • Bachelor's or Master's degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)

  • 3-4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)

  • 3-5 years of experience in a Carbohydrate Processing environment

  • Strong analytical and problemsolving skills with the ability to interpret technical data

  • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred

  • Customerfocused mindset with strong relationshipbuilding skills

  • Selfmotivated and resultsoriented, able to work independently

  • Strong organizational skills and ability to prioritize in a dynamic environment

  • Ability to collaborate effectively across Sales, Marketing, and R&D

  • Willingness to travel 50% or more

How Would You Stand Out?

  • Handson experience supporting fermentation or enzymedriven industrial processes

  • Prior success in a customerfacing technical or application support role

  • Ability to translate complex technical insights into clear, actionable customer recommendations

Why Choose Us?

  • Training opportunities

  • Learning and development programs from day one

  • Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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