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Msp Account Manager Jobs in Rochester, NY (NOW HIRING)

ComTec Solutions

Internal IT Administrator

Rochester, NY · On-site

$43K - $75K/yr

Manage user lifecycle (onboarding/offboarding, permissions, account administration). * Deploy and ... MSP or manufacturing environments preferred. SOFT SKILLS & COMPENTENCIES: * Strong technical ...

MegazoneCloud Global

Sr. AI FDE

Rochester, NY · On-site

$54.50 - $70.25/hr

... account and landing-zone setup. • Drive enterprise adoption of agentic developer tooling ... MegazoneCloud stands as Asia's leading cloud managed service provider (MSP) and digital ...

All JobsMsp Account JobsMsp Account Manager JobsMsp Account Manager Jobs in Rochester, NY

Msp Account Manager information

See Rochester, NY salary details

$28.5K

$63.7K

$102.6K

How much do msp account manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for msp account manager in Rochester, NY is $63,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What are popular job titles related to Msp Account Manager jobs in Rochester, NY?

For Msp Account Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Msp Account Manager jobs in Rochester, NY look for?

The top searched job categories for Msp Account Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Msp Account Manager jobs?

Cities near Rochester, NY with the most Msp Account Manager job openings:

Msp Account Manager jobs near you

Internal IT Administrator

ComTec Solutions

Rochester, NY • On-site

$43K - $75K/yr

Full-time

Re-posted 28 days ago

Job description

Job Type
Full-time
Description
THIS IS AN ON-SITE POSITION
JOB SUMMARY:
The Internal IT Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.
The position ensures reliable, secure day-to-day IT operations.
REPORTS TO: Director of Finance
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
  1. INTERNAL IT OPERATIONS
  • Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
  • Manage user lifecycle (onboarding/offboarding, permissions, account administration).
  • Deploy and support laptops, desktops, mobile devices, and peripherals.
  • Perform patching, upgrades, refresh cycles, and routine system maintenance.
  • Monitor system performance, security, and backups.
  • Maintain accurate documentation of configurations and procedures.
  • Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT
  • Serve as primary internal IT support resource (Tier 1-3).
  • Manage ticket intake, resolution, documentation, and escalation.
  • Provide professional support to employees at all levels.
  • Identify and reduce recurring technical issues.
  • Provide occasional after-hours support as needed.

3. SUCCESS MEASURES
  • Stable and secure internal IT environment
  • Timely issue resolution and high employee satisfaction
  • Reduction in recurring support issues
  • Successful rollout and adoption of new technologies
  • Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:
  • Adhere to departmental policies for reporting and managing requests and change control
  • Maintain daily timesheet and expense report entries and submit them accurately and timely
  • Other duties as required

Requirements
TECHNICAL SKILLS & EXPERIENCE:
Strong working knowledge of:
  • Microsoft Windows Server
  • Microsoft Active Directory (AD, DNS, Group Policy)
  • Microsoft 365 & Exchange
  • Microsoft Intune
  • Windows Desktop OS
  • VPN and remote access solutions
  • Endpoint security platforms
  • Backup and disaster recovery systems
  • Wi-Fi and LAN networking fundamentals
  • HP and Dell hardware environments
  • Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.
SOFT SKILLS & COMPENTENCIES:
  • Strong technical troubleshooting skills
  • Organized and process-oriented
  • Clear communicator
  • Strategic thinker with hands-on execution ability
  • Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:
Qualifications
  • 3-5+ years of progressive IT experience
  • Strong systems administration background
  • Experience supporting Microsoft 365 and Windows environments
  • Experience implementing or evaluating new technologies preferred
  • Associate or Bachelor's degree in IT-related field preferred

Preferred Certifications:
CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
  • Primarily office-based work using standard computer equipment
  • Ability to remain calm and effective during time-sensitive situations
  • Occasional evening or weekend work as needed
  • Valid driver's license and reliable transportation

Salary Description
43,000 - 75,000

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