ZipRecruiter

Log In

1

Technical Success Manager Jobs in Rochester, NY (NOW HIRING)

Campfire USA

Customer Success Manager

Farmington, NY · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a ... Strong technical aptitude and ability to learn complex platforms quickly * Bachelor's degree or ...

Reltio

Customer Success Manager

Farmington, NY

Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space * Deep knowledge of cloud software solutions, master data ...

Hiremore

Project success manager

Rochester, NY · On-site

Setting and managing customer expectations based on current state of product offerings/services is ... technical issues to non-technical users. • Demonstrated experience with Agile development ...

Hiremore

Project success manager

Rochester, NY

Setting and managing customer expectations based on current state of product offerings/services is ... Excellent oral and written communication skills, with the ability to communicate complex technical ...

Stem Xpert

Technical Writer

Rochester, NY · On-site

... overall success of our training program. This position will write and maintain training ... Produce high quality documentation that meet the applicable standards of our knowledge management ...

Pwc

Manager, Oracle Cloud Technical Lead

Rochester, NY · On-site

$99K - $232K/yr

... that contribute to the success of our Firm. You are expected to lead with integrity and ... As a Manager you supervise, develop, and coach teams, manage client service accounts, and drive ...

next page

Showing results 1-20

All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Rochester, NY

Technical Success Manager information

See Rochester, NY salary details

$50.3K

$150.3K

$191K

How much do technical success manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for technical success manager in Rochester, NY is $150,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $178,700.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-paying roles such as senior executives, specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. In the tech industry, roles like Chief Technology Officer or VP of Engineering, especially in large companies, often reach this level, particularly with bonuses and stock options included.

What job makes $10,000 a month without a degree?

A Technical Success Manager can earn $10,000 or more per month through experience, strong technical skills, and client management abilities. Success in this role often depends on industry knowledge, certifications, and the ability to deliver value to clients, rather than formal degrees.

How much does a CSM get paid?

A Customer Success Manager (CSM) typically earns between $60,000 and $120,000 annually, depending on experience, industry, and location. Entry-level CSMs may start around $50,000, while those with several years of experience or in high-demand sectors can earn over $100,000, often with performance-based bonuses and benefits.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a technical success manager?

A Technical Success Manager is a professional responsible for ensuring clients effectively use a company's products or services, often by providing technical guidance, onboarding, and support. They work closely with customers to optimize product adoption, troubleshoot issues, and may utilize tools like CRM or support platforms to track progress. Strong communication skills and technical knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What job categories do people searching Technical Success Manager jobs in Rochester, NY look for? The top searched job categories for Technical Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Success Manager jobs? Cities near Rochester, NY with the most Technical Success Manager job openings:
Technical Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Campfire USA

Farmington, NY • On-site

Other

Posted 7 days ago

Job description

Customer Success Manager at Campfire

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Key Responsibilities

  • Own post-implementation success for a portfolio of customers

  • Build strong relationships with Controllers, Accounting Managers, and Finance leaders

  • Drive adoption, engagement, and value realization across accounts

  • Proactively manage account health and identify churn risk

  • Lead QBRs, success planning, and ongoing check-ins

  • Manage renewals for your book of business

  • Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)

  • Partner with Sales to scope and close upsell and cross-sell opportunities

  • Maintain accurate renewal forecasts and risk pipelines

  • Lead customer enablement sessions and workflow optimization reviews

  • Support rollout of new product features and modules

  • Ensure customers are following best practices and getting maximum value from Campfire

  • Partner closely with Implementation to ensure smooth handoffs and successful go-lives

  • Work with Support and Product to resolve issues and escalate customer feedback

  • Represent customer voice internally and help improve processes across the customer lifecycle

Experience & Qualifications

  • 3+ years of Customer Success or Account Management experience in B2B SaaS

  • Experience supporting finance, accounting, or operations teams strongly preferred

  • Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)

  • Strong technical aptitude and ability to learn complex platforms quickly

  • Bachelor's degree or equivalent experience

Personal Attributes

  • Customer-first mindset with strong ownership and accountability

  • Excellent communicator and relationship builder

  • Organized, proactive, and comfortable managing multiple accounts

  • Strong problem-solver who thrives in a fast-moving startup environment

  • Growth mindset and eagerness to learn and develop

Apply