ZipRecruiter

Log In

1

Technical Success Manager Jobs in Rochester, NY (NOW HIRING)

Stem Xpert

Technical Writer

Rochester, NY · On-site

... overall success of our training program. This position will write and maintain training ... Produce high quality documentation that meet the applicable standards of our knowledge management ...

VP Supply Corp.

Technical Service Advisor

Rochester, NY · On-site

$112K - $112K/yr

Solve Technical Challenges. Grow Your HVAC Career. VP Supply Corp is a family-owned distributor of ... Partner with sales, service, warranty, and product management teams to support customer success

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

Solve Technical Challenges. Grow Your HVAC Career. VP Supply Corp is a family-owned distributor of ... Partner with sales, service, warranty, and product management teams to support customer success

Redcom Laboratories, Inc.

TECHNICAL TEAM LEAD

Victor, NY · On-site

People Leadership Directly manage a team of software engineers and technical contributors. Foster a ... These drivers are critical to the success of any organization: including alignment, execution, and ...

REDCOM Laboratories, Inc.

TECHNICAL TEAM LEAD

Victor, NY · On-site

People Leadership Directly manage a team of software engineers and technical contributors. Foster a ... These drivers are critical to the success of any organization: including alignment, execution, and ...

previous pagenext page

Showing results 21-40

All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Rochester, NY

Technical Success Manager information

See Rochester, NY salary details

$50.3K

$150.3K

$191K

How much do technical success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical success manager in Rochester, NY is $150,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $178,700.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications can earn higher compensation, often including bonuses and benefits.

What are popular job titles related to Technical Success Manager jobs in Rochester, NY?

For Technical Success Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Technical Success Manager jobs in Rochester, NY look for?

The top searched job categories for Technical Success Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Technical Success Manager jobs?

Cities near Rochester, NY with the most Technical Success Manager job openings:

Technical Success Manager jobs near you

Technical Writer

Stem Xpert

Rochester, NY • On-site

Full-time

Re-posted 12 hours ago

Job description

Company Description

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry-oriented business process.

Job Description

This position has the task of producing high-quality documentation that contributes to the overall success of our training program. This position will write and maintain training documentation in support of an upcoming large scale training program. Job Description Work with assigned internal team to obtain an in-depth understanding of the documentation requirements. Analyze existing and potential content, focusing on reuse and single source opportunities. Create and maintain the information. Produce high quality documentation that meet the applicable standards of our knowledge management system. Write easy to understand user interface text. Qualifications: Proven working experience in technical writing in a technology environment. Experience in Telecommunications Network Operations Environments preferred. Experience with Resolve knowledge Management Software preferred. Ability to deliver high quality documentation paying strict attention to detail. Ability to grasp complex technical concepts and make them easily understandable with test and pictures. Strong working knowledge of Microsoft Office Suite. Goal and results driven. Excellent communication and interpersonal skills, both verbal and written, utilizing various avenues. Ability to collaborate effectively with a variety of cross functional teams.

Additional Information
Thanks & Regards
Aravind.J

7346198931

stem xpert logo

About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012

View All stem xpert Jobs

Apply