1

Technical Success Manager Jobs in Rochester, NY (NOW HIRING)

Project Manager

Victor, NY · On-site

$60K - $70K/yr

Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ... technical and non-technical audiences. * Ability to manage multiple priorities and deliver high ...

CIAM Senior Manager

Rochester, NY · Remote

$112K - $154K/yr

Oversee technical support for Customer Identity cyber services and resolve service-related issues ... success. Work you'll do As a Senior Manager focusing on the Consumer industry and delivering ...

Senior Technical Product Owner

Rochester, NY · On-site

$124K - $164K/yr

Industry/Sector Not Applicable Specialism Software Engineering Management Level Senior Associate ... success. This position offers a dynamic and engaging work environment where you can expand your ...

Performs analysis and reports results of various suppliers programs impact on customer(s) notifying the Director Supplier Manager (DSM) and supplier of success, issues and future growth plan ...

Documented leadership experience with demonstrated success managing teams greater than 100 employees * Proven technical proficiency with experience working with relevant platforms (examples: Workday ...

Resource Manager, Tax

Rochester, NY · On-site

$80K - $90K/yr

Documented leadership experience with demonstrated success managing teams greater than 100 employees * Proven technical proficiency with experience working with relevant platforms (examples: Workday ...

next page

Showing results 1-20

Technical Success Manager information

See Rochester, NY salary details

$50.3K

$150.3K

$191K

How much do technical success manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for technical success manager in Rochester, NY is $150,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $178,700.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-paying roles such as senior executives, specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. In the tech industry, roles like Chief Technology Officer or VP of Engineering, especially in large companies, often reach this level, particularly with bonuses and stock options included.

What job makes $10,000 a month without a degree?

A Technical Success Manager can earn $10,000 or more per month through experience, strong technical skills, and client management abilities. Success in this role often depends on industry knowledge, certifications, and the ability to deliver value to clients, rather than formal degrees.

How much does a CSM get paid?

A Customer Success Manager (CSM) typically earns between $60,000 and $120,000 annually, depending on experience, industry, and location. Entry-level CSMs may start around $50,000, while those with several years of experience or in high-demand sectors can earn over $100,000, often with performance-based bonuses and benefits.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a technical success manager?

A Technical Success Manager is a professional responsible for ensuring clients effectively use a company's products or services, often by providing technical guidance, onboarding, and support. They work closely with customers to optimize product adoption, troubleshoot issues, and may utilize tools like CRM or support platforms to track progress. Strong communication skills and technical knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What job categories do people searching Technical Success Manager jobs in Rochester, NY look for? The top searched job categories for Technical Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Success Manager jobs? Cities near Rochester, NY with the most Technical Success Manager job openings:
Technical/Product Development Co-Op Spring 2027

Technical/Product Development Co-Op Spring 2027

American Packaging Corporation

Rochester, NY • On-site

$25/hr

Full-time

Retirement

Posted 15 days ago


American Packaging Corporation rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

15th of 110 rated packaging manufacturers


Job description

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.
LOCATION: Rochester, NY or Chili, NY
SUMMARY: The primary focus of the intern will be to assist the technical staff testing physical properties of flexible packaging, both for new development and production.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Work in the Corporate lab gathering data such as bond strength, seal strength, tensile strength, moisture/oxygen barrier, sustainability and other material testing.
  • Tasked with project work and analysis of the data they collect.
  • Other duties as assigned.

Requirements
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Pursuing a Bachelor's degree in Packaging Science.
Experience with lab equipment such as tensile tester, heat sealer, etc.
Experience with Microsoft Excel
Ability to gather data competently into a report format
Statistical Experience is optional
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.
If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:
talentacquisition@americanpackaging.com.
Salary Description
$25.00

What American Packaging Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom