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Technical Success Manager Jobs in Rochester, NY (NOW HIRING)

Cloud Tech Project Manager

Rochester, NY · On-site

$110K - $140K/yr

This role provides an opportunity to grow into a fully independent project manager while ... Your voice and designs will directly shape our technical roadmap and our clients' success. You'll ...

Project Manager

Victor, NY · On-site

$65K - $75K/yr

Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ... technical and non-technical audiences. * Ability to manage multiple priorities and deliver high ...

Project Manager

Victor, NY · On-site

$60K - $70K/yr

Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ... technical and non-technical audiences. * Ability to manage multiple priorities and deliver high ...

Senior Technical Product Owner

Rochester, NY

$124K - $164K/yr

Industry/Sector Not Applicable Specialism Software Engineering Management Level Senior Associate ... success. This position offers a dynamic and engaging work environment where you can expand your ...

Showing results 41-60

Technical Success Manager information

See Rochester, NY salary details

$50.3K

$150.3K

$191K

How much do technical success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical success manager in Rochester, NY is $150,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $178,700.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications can earn higher compensation, often including bonuses and benefits.

What are popular job titles related to Technical Success Manager jobs in Rochester, NY?

For Technical Success Manager jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Technical Success Manager jobs?

Cities near Rochester, NY with the most Technical Success Manager job openings:

Technical/Product Development Co-Op Spring 2027

American Packaging Corporation

Rochester, NY • On-site

$164K - $190K/yr

Full-time

Retirement

Re-posted 18 days ago


American Packaging Corporation rating

8.0

Company rating: 8.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

30th of 119 rated packaging manufacturers


Job description

Description:

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.


LOCATION: Rochester, NY or Chili, NY


SUMMARY: The primary focus of the intern will be to assist the technical staff testing physical properties of flexible packaging, both for new development and production.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Work in the Corporate lab gathering data such as bond strength, seal strength, tensile strength, moisture/oxygen barrier, sustainability and other material testing.
  • Tasked with project work and analysis of the data they collect.
  • Other duties as assigned.
Requirements:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

Pursuing a Bachelor’s degree in Packaging Science.

Experience with lab equipment such as tensile tester, heat sealer, etc.

Experience with Microsoft Excel

Ability to gather data competently into a report format

Statistical Experience is optional


LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.


MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

talentacquisition@americanpackaging.com.


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