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Account Manager Jobs in Rochester, NY (NOW HIRING)

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and ...

Paylocity

Account Manager II

Pittsford, NY · On-site

The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

The Executive Account Manager provides telephone, email, and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

The Executive Account Manager provides telephone, email, and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other ...

Tomra

Sales Account Manager

Rochester, NY · On-site

$85K/yr

The Account Manager will serve as the primary strategic partner for key regional and national accounts, driving customer success while expanding TOMRA's recycling and redemption solutions, and other ...

Tomra

Sales Account Manager

Rochester, NY · On-site

$85K/yr

The Account Manager will serve as the primary strategic partner for key regional and national accounts, driving customer success while expanding TOMRA's recycling and redemption solutions, and other ...

Tomra

Sales Account Manager

Rochester, NY · On-site

The Account Manager will serve as the primary strategic partner for key regional and national accounts, driving customer success while expanding TOMRA's recycling and redemption solutions, and other ...

Asure Software

HCM Account Manager

Rochester, NY · Remote

$29 - $31.25/hr

How I will contribute As an Account Manager on our Sales team, you will be responsible for building business relationships with Asure's top revenue clients to uncover opportunities on how Asure ...

Asure Software, Inc.

HCM Account Manager

Rochester, NY · Remote

$29 - $31.25/hr

HowI willcontribute As an Account Manager on our Sales team, you will be responsible for building business relationships with Asure's top revenue clients to uncover opportunities on how Asure ...

Asure Software, Inc.

HCM Account Manager

Rochester, NY · On-site

$29 - $31.25/hr

How I will contribute As an Account Manager on our Sales team, you will be responsible for building business relationships with Asure's top revenue clients to uncover opportunities on how Asure ...

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Account Manager information

See Rochester, NY salary details

$27.8K

$62.1K

$99.9K

How much do account manager jobs pay per year?

As of May 28, 2026, the average yearly pay for account manager in Rochester, NY is $62,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $74,000.00 per year, depending on experience, location, and employer.

What Does an Account Manager Do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What are the key skills and qualifications needed to thrive as an Account Manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What are some common challenges Account Managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

More about Account Manager jobs
What are the most commonly searched types of Account jobs in Rochester, NY? The most popular types of Account jobs in Rochester, NY are:
What job categories do people searching Account Manager jobs in Rochester, NY look for? The top searched job categories for Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Account Manager jobs? Cities near Rochester, NY with the most Account Manager job openings:
Account Manager jobs near you
Infographic showing various Account Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 82% In-person, 3% Hybrid, and 15% Remote job distribution, with an average salary of $62,058 per year, or $29.8 per hour.

Sales - Account Manager

Multi-Color Corporation MCC

Rochester, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

SUMMARY:

The Account Manager works to improve MCC Label's market position and achieve financial growth. This position defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. The Account Manager focuses on three main areas: New Account Development, Client Retention, and Account Planning. This role is highly collaborative as it requires interaction with mid and senior level management, marketing, and technical staff.

RESPONSIBILITIES:

New Account Development

  • Prospect for potential new clients - Cold call and set up meetings potential clients and decision makers
  • Work with team to develop proposals that address client needs, concerns, and objectives.
  • Participate in pricing the solution/service.
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.

Client Retention

  • Present new products and services and enhance existing relationships.
  • Work with technical staff, analytics group, marketing and other internal colleagues to meet customer needs.
  • Arrange and participate in internal and external client debriefs.

Account Planning

  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
  • Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiators.

Administrative

  • Submit weekly progress reports and ensure data is accurate.
  • Enter and manage data accurately within the company's CRM or other sales management systems.
  • Forecast and meet sales targets
  • Track and record activity on accounts.

Qualifications:

  • Bachelor's Degree
  • 3-5 years proven work experience in Sales directly in labels or flexible packaging.
  • Must occasionally lift up to 10 pounds
  • Knowledge of CRM Software and Microsoft Office
  • Excellent communication and negotiation skills

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com.

If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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