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Account Manager Jobs in Rochester, NY (NOW HIRING)

Waste Management

Industrial Account Manager

Rochester, NY · Hybrid

$87K - $95K/yr

Manages existing revenues and develops revenue opportunities within an established geographical territory. Meets or exceeds individual sales goals for new business with industrial and hazardous waste ...

Paychex

PIA Major Account Manager

Rochester, NY · Remote

$65K - $103K/yr

Overview A Major Account Manager is paramount in maintaining and expanding relationships with strategically important large accounts. Your duties will include managing a portfolio of client accounts ...

Fortinet

Named Account Manager, SLED

Rochester, NY · On-site

$200K - $270K/yr

As a Named Accounts Manager, SLED you will: * Drive direct sales engagements into a set of K-12 Named Accounts within your assigned territory. * Create and implement territory plans to achieve ...

Calvary Robotics

Senior Sales Account Manager

Webster, NY · On-site

$130K - $150K/yr

The Senior Sales Account Manager position is responsible for achieving sales targets by promoting industrial automation solutions with established and targeted prospects. This position requires ...

CGI Digital

Digital Account Manager

Rochester, NY · On-site

Then CGI Digital's Client Manager position is perfect for you. Our Client Manager position helps ... Working with your Account Executive to achieve success and growth for small businesses nationwide.

Fortinet, Inc.

Named Account Manager, SLED

Rochester, NY · On-site

$200K - $270K/yr

As a Named Accounts Manager, SLED you will: * Drive direct sales engagements into a set of K-12 Named Accounts within your assigned territory. * Create and implement territory plans to achieve ...

Fortinet, Inc.

Named Account Manager, SLED

Rochester, NY · On-site

$200K - $270K/yr

As a Named Accounts Manager, SLED you will: * Drive direct sales engagements into a set of K-12 Named Accounts within your assigned territory. * Create and implement territory plans to achieve ...

Fortinet

Named Account Manager, SLED

Rochester, NY

$200K - $270K/yr

As a Named Accounts Manager, SLED you will: * Drive direct sales engagements into a set of K-12 Named Accounts within your assigned territory. * Create and implement territory plans to achieve ...

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All JobsAccount JobsAccount Manager JobsAccount Manager Jobs in Rochester, NY

Account Manager information

See Rochester, NY salary details

$29.1K

$64.9K

$104.6K

How much do account manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for account manager in Rochester, NY is $64,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the role of an account manager?

An account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and providing ongoing support. They often coordinate with sales, marketing, and customer service teams, and may use CRM tools to track account activity and performance.

What does an Account Manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What are the key skills and qualifications needed to thrive as an Account Manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What is the average salary for an account manager?

The average salary for an account manager typically ranges from $55,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and sales skills are often essential for higher earning potential.

What Does an Account Manager Do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

Do account managers earn a lot?

Account managers' salaries vary based on experience, industry, and location, but they generally earn competitive wages. In many cases, they receive bonuses or commissions tied to client retention and sales performance, which can increase total compensation. Entry-level positions typically start lower, while experienced account managers with strong skills can earn higher salaries.

Is an account manager a hard job?

An account manager role involves managing client relationships, meeting sales targets, and coordinating with internal teams, which can be demanding and require strong communication and organizational skills. The job's difficulty depends on factors such as workload, client expectations, and industry, but it often involves multitasking and problem-solving under pressure.

What are some common challenges Account Managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.

Can account managers make a lot of money?

Account managers can earn a substantial income, especially with experience, strong client relationships, and performance-based bonuses. Salaries vary by industry, location, and company size, with some earning six-figure incomes through commissions and incentives.

What qualifications do I need for account management?

Account managers typically need a bachelor's degree in business, marketing, or a related field. Strong communication, interpersonal, and organizational skills are essential, along with experience in sales or customer service. Familiarity with customer relationship management (CRM) software is also beneficial.
More about Account Manager jobs
What are the most commonly searched types of Account jobs in Rochester, NY? The most popular types of Account jobs in Rochester, NY are:
What job categories do people searching Account Manager jobs in Rochester, NY look for? The top searched job categories for Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Account Manager jobs? Cities near Rochester, NY with the most Account Manager job openings:
Account Manager jobs near you
Infographic showing various Account Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 80% In-person, 5% Hybrid, and 15% Remote job distribution, with an average salary of $64,939 per year, or $31.2 per hour.

EB Account Manager

USI Holdings Corporation

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Description and Requirements
About the Role:
The EB Account Manager is responsible for managing employee benefits accounts and acts as the primary day-to-day contact for assigned clients. In this role, you will provide consultative guidance and oversee the delivery of services to ensure client satisfaction and compliance with industry standards.
What You'll Do:
  • Manage a book of business, primarily consisting of fully insured clients, with some self-insured plans as applicable.
  • Serve as the main liaison between clients and insurance carriers, delivering proactive and personalized support.
  • Educate and advise clients on employee benefits compliance matters, including ERISA, COBRA, FMLA, Form 5500 reporting, and Health Care Reform.
  • Set up new group insurance contracts and oversee the annual renewal process, including preparing contractual changes.
  • Implement and manage client programs such as wellness initiatives, communication strategies, and pharmacy programs.
  • Support the marketing and placement of new benefit products, including carrier evaluations, quote analysis, and client recommendations.
  • Develop alternative strategies, plan modeling, and identify cost-reduction opportunities.
  • Champion cross-selling initiatives and contribute to the growth and retention of client relationships.
  • Coordinate, manage, and participate in client meetings, including on-site meetings as needed.
  • Develop employee communications for renewals, enrollment, and benefit changes, and provide oversight and resolution support for client issues such as contract interpretation and billing.
  • Stay up to date on industry developments, regulatory changes, and emerging employee benefits trends.

What We're Looking For:
  • 2+ years of experience in employee benefits or a related marketplace.
  • Bachelor's degree preferred.
  • Strong, practical understanding of employee benefit plan design, funding arrangements, and compliance requirements.
  • Active Life and Disability insurance license or the ability to obtain one within 4 months of employment.
  • Proficiency with Microsoft Office and internet-based applications.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work both independently and collaboratively, exercising professional judgment while balancing multiple priorities.
  • Skilled at reviewing complex information and developing client-focused solutions.
  • Attention to detail with the ability to self-review work for accuracy.

#LI-NM2
Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise-the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects - to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint - we're working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award-winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
  • Recognized as one of Insurance Business America's Top Insurance Employers eight consecutive years (2018-2025).
  • Named to Business Insurance's annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
  • Named to Fortune's Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
  • Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.
$$64,600 - $94,500

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