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Accenture Customer Service Representative Jobs (NOW HIRING)

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Accenture Customer Service Representative information

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How much do accenture customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for accenture customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Accenture Customer Service Representative do?

An Accenture Customer Service Representative is responsible for assisting clients and customers by addressing their inquiries, resolving issues, and providing information about products or services offered by Accenture’s clients. They handle communications via phone, email, or chat, ensuring each customer receives prompt and accurate support. These representatives also follow company policies and procedures to maintain high-quality service and work closely with other team members to resolve complex problems. Additionally, they may help with order processing, account updates, and troubleshooting technical concerns.

What are the key skills and qualifications needed to thrive as an Accenture Customer Service Representative?

To thrive as an Accenture Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is commonly required. Outstanding interpersonal skills, patience, and adaptability set top performers apart in this client-facing role. These skills are crucial for delivering effective solutions, building client trust, and ensuring a positive customer experience in a dynamic environment.

How does an Accenture Customer Service Representative typically collaborate with other teams to resolve client issues?

As a Customer Service Representative at Accenture, you will often work closely with technical support, account management, and escalation teams to address and resolve client concerns efficiently. Collaboration can involve sharing detailed case notes, participating in cross-functional meetings, and following established escalation protocols when an issue requires expertise outside your immediate scope. This teamwork ensures that clients receive comprehensive solutions while also providing you with valuable exposure to other functions, enhancing your professional development and understanding of the business.

Does Accenture offer remote work?

Accenture Customer Service Representative roles often offer remote work options, especially for positions involving virtual customer support and communication tools. The availability of remote work can depend on the specific role, location, and company policies, but remote work has become increasingly common in customer service jobs at Accenture.

What is an Accenture customer service representative?

An Accenture customer service representative is a professional who handles customer inquiries, resolves issues, and provides support for clients of Accenture, often through phone, email, or chat channels. They typically require strong communication skills, problem-solving abilities, and familiarity with customer service tools and systems. The role may involve working in a team environment and adhering to company policies and performance metrics.
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Accenture Customer Service Representative jobs near you
Infographic showing various Accenture Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Mr Handyman

Palmetto Bay, FL • On-site

$18 - $23/hr

Other

Medical, PTO

Re-posted 8 days ago

Mr. Handyman rating

5.3

Company rating: 5.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

263rd of 283 rated repair and maintenance companies

Job description

Customer Service Representative (CSR)

Join One of Miami's Highest-Rated Home Repair Companies!

Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.

If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.

Position Summary

As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion. This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.

Primary Responsibilities Customer Service & Scheduling
  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary
Customer Follow-Up
  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate
Administrative Support
  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks
Project Coordination
  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects
Relationship Management
  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency
Qualifications
  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred
Desired Traits

We're looking for someone who is:

  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality
What We Offer
  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment
Schedule
  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require
Why Mr. Handyman?

Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties. Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.

What Mr. Handyman employees say

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