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Accenture Customer Service Representative Jobs (NOW HIRING)

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

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How much do accenture customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for accenture customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Accenture customer service representative?

An Accenture customer service representative is a professional who handles customer inquiries, resolves issues, and provides support for clients of Accenture, often through phone, email, or chat channels. They typically require strong communication skills, problem-solving abilities, and familiarity with customer service tools and systems. The role may involve working in a team environment and adhering to company policies and performance metrics.

What are the key skills and qualifications needed to thrive as an Accenture Customer Service Representative?

To thrive as an Accenture Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is commonly required. Outstanding interpersonal skills, patience, and adaptability set top performers apart in this client-facing role. These skills are crucial for delivering effective solutions, building client trust, and ensuring a positive customer experience in a dynamic environment.

Does Accenture offer remote work?

Accenture Customer Service Representatives often have the opportunity to work remotely, depending on the role and location. The company provides flexible work arrangements and may require specific skills such as proficiency with communication tools and customer management software. Remote work availability can vary by project and team needs.

What does an Accenture Customer Service Representative do?

An Accenture Customer Service Representative is responsible for assisting clients and customers by addressing their inquiries, resolving issues, and providing information about products or services offered by Accenture’s clients. They handle communications via phone, email, or chat, ensuring each customer receives prompt and accurate support. These representatives also follow company policies and procedures to maintain high-quality service and work closely with other team members to resolve complex problems. Additionally, they may help with order processing, account updates, and troubleshooting technical concerns.

How does an Accenture Customer Service Representative typically collaborate with other teams to resolve client issues?

As a Customer Service Representative at Accenture, you will often work closely with technical support, account management, and escalation teams to address and resolve client concerns efficiently. Collaboration can involve sharing detailed case notes, participating in cross-functional meetings, and following established escalation protocols when an issue requires expertise outside your immediate scope. This teamwork ensures that clients receive comprehensive solutions while also providing you with valuable exposure to other functions, enhancing your professional development and understanding of the business.
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Accenture Customer Service Representative jobs near you
Infographic showing various Accenture Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Fix Auto

Oceanside, CA • On-site

$17 - $23/hr

Other

Medical, Dental, Life, PTO

Re-posted 2 days ago

Fix Auto rating

5.1

Company rating: 5.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

325th of 363 rated vehicle maintenance

Job description

Fix Auto Oceanside Hiring!

By joining the Fix Auto team you will have an opportunity to work in a dynamic environment; one that promises to be innovative, team oriented, and recognized for the quality of its repairs.

If the opportunity to work in a stable and secure working environment appeals to you, then we encourage you to join our team. At Fix Auto you will have the opportunity to grow in your career.

Job Overview

A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A positive impression is expected from the CSR’s as they are the first contact of the customers and insurance company personnels. Working as a CSR has many benefits including training and experience on overall administrative functions leading to other career growth opportunities.

Customer Service Rep Responsibilities
  • Greeting Customers
  • Answering and managing incoming phone calls
  • Populating the calendar with appointments for estimates or drop-offs
  • Calling on assignments sent by insurance company and capturing estimates
  • Creating repair orders for customer/vehicle drop off
  • Obtaining proper authorizations and signatures from drop-off to delivery
  • Scanning all authorizations and signed documents
  • Collecting and recording monies due from customer at delivery
  • Assisting office manager on accounts receivable and payables as needed
  • Setting up tows if requested by insurance company
  • Costing rental and tow bills into management system
  • Coordinating with the repair planner to update and document the communication of repair status
  • Preparing daily deposits for bank pick-up, making sure payments are accurate
  • Filing daily invoices and delivered files
  • Updating job skills as agreed with management
  • Performing all other duties assigned by management
Qualifications

Must have familiarity with Microsoft Office programs and the ability to quickly learn estimating systems, management systems and various computer programs.

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree or equivalent

18 years or older

Company Benefits
  • Health and dental insurance
  • Life insurance
  • Paid vacation

What Fix Auto employees say

Pay

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Hours and flexibility

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