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Api Support Engineer Jobs (NOW HIRING)

Astra

API Support Specialist

$70K - $90K/yr

The Role We're looking for an API Support Specialist to join our Integrations team as we scale our ... Prior experience at a payments, fintech, or developer-tools company * Experience with support ...

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of ... Basic understanding of programming concepts and what coding entails * Excellent written and verbal ...

Qualys

Technical Support Engineer

Raleigh, NC

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... Systems Management experience (KACE, GPO deployments) Previous API support and Regex knowledge.

Wise

API Integration Support Engineer

Austin, TX

$101K - $136K/yr

... Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or ...

Wise

API Integration Support Engineer

Austin, TX

$103K - $138K/yr

... Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... API support and Regex knowledge. • Scripting experience (Bash, Python) • Knowledge of major web ...

The Trade Desk

Support Engineer

Irvine, CA · On-site

We are looking to hire a Support Engineer who will work in collaboration with our Business and Engineering Teams to ensure top notch API + Technical Support. This candidate should understand web ...

Qualys

Technical Support Engineer

Raleigh, NC

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Previous API support and Regex knowledge. Scripting experience (Bash, Python). Knowledge of major ...

Metrc LLC

Technical Support Engineer

GENERAL OVERVIEW The Support Engineer at Metrc is responsible for resolving complex system and API issues that cannot be addressed by the General Support team. This role goes beyond traditional ...

Kombo

Developer Support Engineer (NYC)

New York, NY · On-site

$151K/yr

DR Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API. We're looking for a Technical Support ...

Lithic

Technical Support Lead

New York, NY

$125K - $215K/yr

You will troubleshoot complex API integrations by reading logs and querying data with SQL, partner with Product and Engineering on escalations, and directly manage a small team of mid-level Support ...

Metrc, LLC

Technical Support Engineer

Lakeland, FL · On-site

GENERAL OVERVIEW The Support Engineer at Metrc is responsible for resolving complex system and API issues that cannot be addressed by the General Support team. This role goes beyond traditional ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Previous API support and Regex knowledge. Scripting experience (Bash, Python). Knowledge of major ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical ... Serve as the primary point of contact for customers and partners seeking support with API ...

ReadMe

Enterprise Support Engineer

San Francisco, CA · On-site +1

Our Enterprise Support Engineers are trusted partners to our customers -- helping them maintain ... Troubleshoot complex API, authentication, CI/CD, and front-end implementation issues. * Partner ...

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How much do api support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for api support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an api support engineer?

To thrive as an API Support Engineer, you need a strong understanding of API protocols (REST, SOAP), programming/scripting skills (such as Python or JavaScript), and experience with troubleshooting and debugging. Familiarity with tools like Postman, API gateways, and ticketing systems, as well as relevant certifications like AWS Certified Developer or API-specific courses, is highly beneficial. Excellent problem-solving abilities, clear written and verbal communication, and a customer-focused attitude distinguish top performers. These competencies ensure effective technical support, smooth integration experiences for clients, and strong collaboration with internal engineering teams.

What does an api support engineer do?

As an API Support Engineer, your day typically involves investigating and resolving technical issues raised by clients, monitoring API performance, and collaborating closely with development and product teams to escalate and address more complex problems. You may spend time writing scripts or testing APIs to verify reported issues, as well as updating technical documentation or knowledge bases to help clients self-serve. In addition to direct customer support, you'll often participate in team meetings to discuss trends, share insights, and contribute to process improvements. This mix of technical troubleshooting, communication, and teamwork keeps the role dynamic and rewarding.

What is an api support engineer?

An API Support Engineer is responsible for assisting developers and customers in integrating, troubleshooting, and optimizing API usage. They diagnose technical issues, provide solutions, and work closely with engineering teams to resolve bugs or improve API performance. Their role requires strong problem-solving skills, knowledge of RESTful APIs, authentication methods, and programming languages like Python or JavaScript. Additionally, they may create documentation, FAQs, and tutorials to enhance the developer experience.

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API Support Engineer jobs near you
Infographic showing various Api Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

API Support Engineer (Tier 3)

DecisionPoint | Cortek

Remote

Full-time

Re-posted 12 days ago

Job description

Overview
DecisionPoint seeks an API Support Engineer (Tier 3) to troubleshoot and resolve complex API, integration, and data flow issues across enterprise applications within a large federal and DoD-aligned mission environment. This senior troubleshooting role supports escalations from Tier 1 and Tier 2 teams, analyzes integration failures, resolves data mapping discrepancies, and provides in-depth diagnostic support for API consumers and backend systems.
The API Support Engineer serves as a technical escalation point, partnering with developers, integration engineers, cloud engineers, and system owners to restore service, identify root causes, and ensure resilience across enterprise API workflows.
This position is fully remote.
Duties & Responsibilities
The API Support Engineer (Tier 3) will:
  • Resolve complex API issues escalated from Tier 1 and Tier 2 support, including endpoint failures, schema mismatches, and authentication problems.
  • Triage enterprise-wide API incidents involving integrations, middleware, and downstream systems.
  • Diagnose data mapping issues, payload inconsistencies, and transformation logic errors.
  • Work closely with development and integration teams to reproduce issues and validate fixes.
  • Support incident response by collecting logs, analyzing error patterns, and performing root cause analysis.
  • Validate API behavior against OpenAPI/Swagger specifications, schemas, and version requirements.
  • Assist in testing API changes, version upgrades, and integration adjustments prior to deployment.
  • Document findings, resolutions, and recurring issue patterns in the enterprise knowledge base.
  • Participate in Change Control Board (CCB) processes when fixes affect production integrations.
  • Provide guidance to application teams on API usage, integration best practices, and troubleshooting steps.
  • Work with cybersecurity teams when API issues intersect with authentication, authorization, or data security concerns.
  • Support monitoring and alerting improvements for API endpoints and integration workflows.

Qualifications
Clearance Requirement
Must hold an active Top Secret clearance, supported by a Tier 5 background investigation.
Education (Required)
Bachelor's degree in Information Systems, Computer Science, Software Engineering, or a related technical field.
Experience (Required)
  • Minimum 6 years of experience in API support, backend troubleshooting, or application technical support.
  • Experience diagnosing and resolving API defects, schema mismatches, and integration failures.
  • Experience working with JSON schemas, OpenAPI/Swagger specifications, and API documentation.
  • Experience troubleshooting authentication and authorization flows (OAuth2, SAML, JWT).
  • Experience supporting enterprise IT environments, preferably within federal or DoD missions.

Technical Knowledge (Required)
  • Strong knowledge of REST APIs, endpoint communication, and data structures.
  • Familiarity with middleware, integration layers, and message brokers.
  • Experience analyzing logs from API gateways, application servers, or integration pipelines.
  • Understanding of data mapping, transformation, and error-handling logic.
  • Familiarity with monitoring tools used for API health and performance.

Technical Knowledge (Preferred)
  • Experience with AWS GovCloud integration patterns.
  • Knowledge of event-driven architectures or asynchronous API workflows.
  • Experience with scripting or automation to support diagnostics.

Certifications
Required:
  • ITIL v4 Foundation
  • CompTIA Security+

Preferred:
  • Additional API or cloud certifications (AWS Developer, API testing, etc.)

Skills
  • Strong problem-solving abilities for complex, multi-system issues.
  • Excellent communication skills for interacting with developers, engineers, and stakeholders.
  • High attention to detail and ability to work through ambiguous technical symptoms.
  • Ability to document troubleshooting steps and resolution procedures clearly.
  • Strong customer-service orientation with a mission-focused mindset.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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