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911 Manager Jobs (NOW HIRING)

Gallatin County, MT

911 Systems Manager

Bozeman, MT · On-site

$92K/yr

Provides project management and planning for all future projects related to the 911 radio, phone and computer systems and technology. * Responsible for the financial management related to 911 ...

MOUNTRAIL COUNTY NORTH DAKOTA

911 Dispatcher

Stanley, ND

$25.75 - $30.96/hr

A 911 Dispatcher performs specialized work in receiving emergency calls for service and dispatching appropriate police, fire, EMS, or Emergency Management agencies to the incident. Using computer ...

Blue Earth County, MN

911 Telecommunicator

Mankato, MN · On-site

$61K - $86K/yr

Operates computer aided dispatch and records management system. Creates and enters necessary ... No 10 Have you tested to be a 911 Telecommunicator with Blue Earth County in the past two years?

Blue Earth County

911 Telecommunicator

Mankato, MN

$61K - $86K/yr

Operates computer aided dispatch and records management system. Creates and enters necessary ... for 911 Telecommunicators. Must adhere to data practices policies and standards regarding non ...

Williams County

911 Telecommunicator

Williston, ND

$27.28/hr

... Emergency Management, police, fire, EMS, and other emergency service providers Maintains ... 911 Telecommunicator training program within allotted timeframe Must be able to work any assigned ...

Summit County, CO

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

Regular Full-Time Department: 911 Center Opening Date: 06/03/2025 Closing Date: Continuous ... Candidates must possess the ability to thrive, manage success, and manage multiple projects ...

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$23.99 - $30.98/hr

Under the general supervision of the Dispatch Supervisor or other management staff. Benefits ... The 911 Dispatcher role is a union position and starting pay is $23.99/hr . This position is ...

Ucf

911 Dispatcher II

Orlando, FL

A 911 Dispatcher II is a Public Safety Telecommunicator that is responsible for answering ... Operates Computer Aided Dispatch (CAD) and Records Management systems to record and retrieve data ...

New

City Of Winter Garden

911 Dispatcher

Winter Garden, FL · On-site

$21.94/hr

Description 911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for ... Performs other duties as assigned by Communications management or a command officer. The ...

State of Georgia

State 911 GIS Project Manager

Atlanta, GA · On-site

$80K - $108K/yr

Essential Duties and Responsibilities Project Management & Program Coordination * Lead and coordinate statewide GIS initiatives supporting Next Generation 911 implementation and ongoing operations.

Berkeley County, SC

911 Telecommunicator

Moncks Corner, SC · On-site

$48K/yr

... 911 emergency calls to police, fire and emergency medical units and agencies. * Asks questions to ... Works under the general direction of the Communications Manager and Shift Supervisors. * Performs ...

Gallatin County

911 Systems Manager

Bozeman, MT

$92K/yr

POSITION OVERVIEW This position is in the 911 Department and is responsible for the strategic oversight, technical management, and continuous improvement of mission-critical public safety ...

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How much do 911 manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for 911 manager in the United States is $71,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a 911 Manager, and how can they be effectively managed?

A 911 Manager often faces challenges such as high-stress decision-making, staff retention, and ensuring around-the-clock coverage. Balancing administrative responsibilities with the urgent needs of emergency communications can be demanding. Effective management includes ongoing training, fostering a supportive team environment, and implementing clear protocols to handle peak call volumes and critical incidents. Additionally, strong communication and collaboration with local law enforcement, fire, and EMS agencies are essential for seamless operations.

What is a 911 Manager?

A 911 Manager is a professional responsible for overseeing the operations of a public safety answering point (PSAP) or emergency communications center. They manage staff, develop policies, coordinate training, and ensure that emergency calls are handled efficiently and effectively. The 911 Manager also works closely with law enforcement, fire, and medical services to optimize response times and implement new technologies. Their leadership is crucial in maintaining seamless communication during emergencies and ensuring quality service for the public.

What are the key skills and qualifications needed to thrive as a 911 Manager, and why are they important?

To thrive as a 911 Manager, you need expertise in emergency communications, supervisory experience, and typically a background in public safety or emergency management. Familiarity with Computer-Aided Dispatch (CAD) systems, FCC regulations, and certifications such as APCO or NENA are commonly required. Strong leadership, crisis management, and effective communication skills are crucial for managing teams and high-pressure situations. These abilities ensure the efficient coordination of emergency responses, team performance, and public safety.

What is the difference between 911 Manager vs 911 Dispatcher?

Aspect911 Manager911 Dispatcher
Required CredentialsEmergency management certification, leadership experienceHigh school diploma, dispatcher training, emergency communication certification
Work EnvironmentOffice setting, overseeing operationsDispatch center, handling emergency calls
Employer & Industry UsagePublic safety agencies, emergency managementPolice, fire, EMS dispatch centers
Common Search & ComparisonLeadership, management rolesOperational, communication-focused roles

The main difference between a 911 Manager and a 911 Dispatcher is that the 911 Manager oversees emergency communication operations and manages staff, requiring leadership skills and certifications. In contrast, the 911 Dispatcher handles emergency calls directly, focusing on communication and quick response. Both roles are vital in public safety, but they differ in responsibilities, credentials, and work environment.

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911 Manager jobs near you

911 Systems Manager

Gallatin County, MT

Bozeman, MT • On-site

$92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Salary: $92,747.20 Annually
Location : 911- Vaquero Parkway, Bozeman, MT
Job Type: Full-Time
Job Number: 00837
Department: 911 Dispatch
Opening Date: 05/27/2026
Closing Date: 6/19/2026 4:00 PM Mountain
POSITION OVERVIEW
This position is in the 911 Department and is responsible for the strategic oversight, technical management, and continuous improvement of mission-critical public safety infrastructure for Gallatin County. Position works with the representatives of all public safety interests in seeing communications needs are being met. This position reports to the 911 Director and exercises supervision over the CAD Administrator, 911 Information Technologist and the 911 Radio Technician positions.
  • Provides project management and planning for all future projects related to the 911 radio, phone and computer systems and technology.
  • Responsible for the financial management related to 911 technology systems (radio, telephone and computer systems).
  • Administers the frequency licensing and serves as the primary coordination point regarding radio frequency related issues with system end users, vendors, co-located users, landowners and other parties.
  • Administers and maintains a system monitoring, preventative maintenance, and equipment replacement program.
  • Maintains a current system operations diagram to include equipment specifics and equipment failover plan.
  • Develop and maintain communication system strategic plan to address replacement and additional equipment, addressing end goal and progressive steps based on a prioritized basis and fiscal year budgets.
  • Serves as a project manager for system maintenance and upgrades by coordinating vendors and system users.
  • Coordinates all Gallatin County public safety communications activities; works closely with state and federal agencies, as well as surrounding local governmental agencies to design, procure, implement, and maintain an interoperable radio communication system.
  • Works closely with user agencies to ensure the systems design, operational aspects and specifications for the system to meet their specific needs today and into the near future.
  • Communicates and coordinates regularly with appropriate personnel to maximize the effectiveness and efficiency of interdepartmental operations and activities.
  • Accountable for addressing all the technical aspects of the County's public safety communications systems, including resolving technical issues associated with daily operations, the addition of new equipment technologies and the integration of new telecommunications companies into the 9-1-1 system.

Other Duties as Assigned
  • Perform a variety of other duties as assigned by the Director. This includes coordinating special projects and events, system research and analysis, attending meetings and special events, and attending continuing education and training as required. Attendance of these events and maintenance of systems will require availability after hours. If the County Commission proclaims a local emergency due to an actual or threatening disaster such as an earthquake, fire, riot, flood, etc., County employees may be required to provide services during the emergency and for a subsequent period of assessment and recovery.

QUALIFICATIONS
  • This position requires the knowledge of public safety technology planning, frequencies; public safety operations; theories: radio, phone and computer technology; and the ability to implement programs that crosses multiple jurisdictions; telecommunications, public safety communications, information processing and management principles and the knowledge of computer related software for word processing, statistics gathering, creating presentations and spreadsheets; the basic knowledge of microwave technology and operation; radio equipment and related communications equipment; the knowledge of public safety hardware, including network switches, voice routers, and emergency power systems. This position must also have knowledge of finance management. Position must be proficient with interpersonal skills in dealing with diverse groups and interests while remaining supportive of the goals and objectives of 9-1-1 communications. The position must possess the ability and willingness to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology. Position must have the ability to establish and maintain effective working relationships and the ability to perform a wide variety of duties with accuracy under pressure of time-sensitive deadlines. This position also requires the ability to communicate effectively both verbally and in writing.
  • This position should have the ability to lead the maintenance and modernization of critical systems, including the Zetron 911 phone system, EF Johnson P25 radio networks, and CAD/RMS (CentralSquare Pro Suite).
  • This position should be cognizant of all relevant standards and regulations governing public safety Systems including, but not limited, those of the Association of Public Safety Officials (APCO), the Federal Aviation Administration (FAA), Federal Communications Commission (FCC), National Fire Protection Association (NFPA), National Emergency Number Association (NENA), and Occupational Safety and Health Administration (OSHA).

EDUCATION & EXPERIENCE
  • The required knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to a bachelor's degree in telecommunications, electronics, electrical engineering, computer engineering, information technology or a closely related field and five (5) years related work experience or a combination of both.
  • Knowledge of or experience with VLAN segmentation, multicast traffic management, routing protocols, EF Johnson P25 radio systems, Central Square CAD/RMS/Jail, and Zetron phone systems is preferred.

SUPPLEMENTAL INFORMATION
As a condition of hire, the final candidate will be required to successfully pass a background investigation.
For application consideration, the following documents are required to be submitted when you apply online:
  • Cover Letter
  • Resume
  • Three (3) work references

Gallatin County is an equal opportunity employer. All applicants will be considered for employment on the basis of merit and qualifications without regard to race, color, religion, creed, political ideas, sex, sexual orientation, gender identity, age, marital status, national origin, or physical or mental disability.
HEALTH BENEFITS:
  • Individual health benefits premium is paid at 100% for full-time employees and pro-rated based on hours worked for part-time employees
  • Includes limited vision and dental coverage (Dental is provided by MetLife and includes a dental buy-up option)
  • Dependent health benefits premium is offered at very low costs
  • Coverage is effective the 1st of the month following 30 days of employment
  • Talkspace: In-Network behavioral health support through virtual counseling & psychiatry
  • Optional Supplemental Coverage is offered through Mutual of Omaha including Voluntary Accident Policy, Voluntary Critical Illness Policy and Voluntary Life Insurance Policy (also available for dependents)
  • FREE unlimited access and care to PMR Clinic East. This is a private Clinic and is available to all employees and family members who are enrolled in our health benefits.

FLEXIBLE SPENDING ACCOUNTS: Optional pre-tax, out-of-pocket medical expenses & day care expenses
COUNTY PAID LIFE INSURANCE: $50,000 Group Life Insurance Policy (eligible employees only) (age reductions apply)
COUNTY PAID LONG TERM DISABLITY INSURANCE: Eligible employees only, benefit duration shortens once a specific age is reached
RETIREMENT:
  • County employees are covered by the Public Employee's Retirement System (PERS)
  • County Deputies and Detention Officers are covered by the Sheriff's Retirement System (SRS)
  • An optional supplemental 457 deferred compensation plan/ROTH is available through Empower and Nationwide

PAID PARENTAL LEAVE:
  • Eligible employees are offered a maximum of six weeks (240 hours) of paid parental leave for the bonding and care of a newborn child or adoption of a child

SICK AND VACATION LEAVE:
  • Employees accrue 12 sick days and 3 weeks of vacation per year, depending on years of service. (Hours are pro-rated for part-time employees)
  • Leave starts accruing on an employee's date of hire and can be used as soon as time is in the books.

HOLIDAYS:
  • The County observes 11 legal holidays in even numbered years (Federal Election Day) and 10 legal holidays in odd numbered years.
  • A Floating Holiday is available to eligible employees after six months.

HEALTH CLUB MEMBERSHIPS: Discounted rates are offered at participating clubs with payroll deduction.
EMPLOYEE ASSISTANCE PROGRAM:
  • Offers a confidential counseling hotline and up to six sessions with a Licensed Professional Counselor at no cost to the employee. This program is also available to dependents.

WORLDWIDE TRAVEL EMERGENCY PROGRAM AND WILL & LEGAL PREPARATION SERVICES:
  • Limited 24/7 services anywhere in the world
  • Will and limited legal service

TUITION ASSISTANCE:
  • The County offers partial reimbursement of qualifying tuition expenses

BILINGUAL PAY:
  • Gallatin County allows for bilingual pay to employees that provide translation services to County departments and offices. The bilingual pay allows for extra compensation to employees that provide this service.

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