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911 Manager Jobs (NOW HIRING)

Ada County, ID

911 Communications Dispatcher

Boise, ID · On-site

$24.88 - $25.93/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ECB- 911 Communications Opening Date: 08/03/2026 Closing Date: Continuous General Summary NOW ... Candidates selected by hiring managers will be assigned to a background investigator. Background ...

Valley County

911 Dispatch Specialist

Cascade, ID · On-site

$22 - $29.33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a multi-line telephone, 911 system, and emergency radio to accurately deploy law enforcement, fire, and medical personnel into the field. Navigate the Storm: Act as the critical communications ...

Blue Earth County

911 Telecommunicator

Mankato, MN · On-site

$61K - $86K/yr

Operates computer aided dispatch and records management system. Creates and enters necessary ... for 911 Telecommunicators. Must adhere to data practices policies and standards regarding non ...

Ada County

911 Communications Dispatcher (LATERAL)

Boise, ID · On-site

$25.93 - $35.36/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Candidates selected by hiring managers will be assigned to a background investigator. Background ... 911 and non-emergency calls to determine the nature and urgency of each situation. Information ...

Valley County, ID

911 Dispatch Specialist

Cascade, ID · On-site

$22 - $29.33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a multi-line telephone, 911 system, and emergency radio to accurately deploy law enforcement, fire, and medical personnel into the field. * Navigate the Storm : Act as the critical ...

Rock County, WI

911 Telecommunicator

Janesville, WI · On-site

$27.25 - $30.14/hr

Utilizes mapping and other Next Generation 911 technologies to process calls for service. 5%- Operates the TIME System (Transaction, Information Management Enforcement) and other databases

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$23.99 - $30.98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the general supervision of the Dispatch Supervisor or other management staff.Benefits Offered ... The 911 Dispatcher role is a union position and starting pay is $23.99/hr. This position is ...

Livingston County

911 Emergency Dispatcher

Howell, MI · On-site

$30.98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Under the general supervision of the Dispatch Supervisor or other management staff. Benefits ... The 911 Dispatcher role is a union position and starting pay is $23.99/hr . This position is ...

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911 Manager information

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$35K

$71.6K

$116.5K

How much do 911 manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for 911 manager in the United States is $71,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a 911 manager?

A 911 Manager is a professional responsible for overseeing the operations of a public safety answering point (PSAP) or emergency communications center. They manage staff, develop policies, coordinate training, and ensure that emergency calls are handled efficiently and effectively. The 911 Manager also works closely with law enforcement, fire, and medical services to optimize response times and implement new technologies. Their leadership is crucial in maintaining seamless communication during emergencies and ensuring quality service for the public.

What are the key skills and qualifications needed to thrive as a 911 manager, and why are they important?

To thrive as a 911 Manager, you need expertise in emergency communications, supervisory experience, and typically a background in public safety or emergency management. Familiarity with Computer-Aided Dispatch (CAD) systems, FCC regulations, and certifications such as APCO or NENA are commonly required. Strong leadership, crisis management, and effective communication skills are crucial for managing teams and high-pressure situations. These abilities ensure the efficient coordination of emergency responses, team performance, and public safety.

What are some common challenges faced by a 911 manager, and how can they be effectively managed?

A 911 Manager often faces challenges such as high-stress decision-making, staff retention, and ensuring around-the-clock coverage. Balancing administrative responsibilities with the urgent needs of emergency communications can be demanding. Effective management includes ongoing training, fostering a supportive team environment, and implementing clear protocols to handle peak call volumes and critical incidents. Additionally, strong communication and collaboration with local law enforcement, fire, and EMS agencies are essential for seamless operations.

What is the difference between 911 Manager vs 911 Dispatcher?

Aspect911 Manager911 Dispatcher
Required CredentialsEmergency management certification, leadership experienceHigh school diploma, dispatcher training, emergency communication certification
Work EnvironmentOffice setting, overseeing operationsDispatch center, handling emergency calls
Employer & Industry UsagePublic safety agencies, emergency managementPolice, fire, EMS dispatch centers
Common Search & ComparisonLeadership, management rolesOperational, communication-focused roles

The main difference between a 911 Manager and a 911 Dispatcher is that the 911 Manager oversees emergency communication operations and manages staff, requiring leadership skills and certifications. In contrast, the 911 Dispatcher handles emergency calls directly, focusing on communication and quick response. Both roles are vital in public safety, but they differ in responsibilities, credentials, and work environment.

More about 911 Manager jobs

What cities are hiring for 911 Manager jobs?

Cities with the most 911 Manager job openings:

What are the most commonly searched types of 911 jobs?

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What states have the most 911 Manager jobs?

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What job categories do people searching 911 Manager jobs look for?

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911 Manager jobs near you
Infographic showing various 911 Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,639 per year, or $34.4 per hour.

Assistant E-911 Communications Manager

City of East Point, GA

East Point, GA • On-site

$63K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Salary: $63,074.52 - $97,765.51 Annually
Location : East Point, GA, GA
Job Type: Full-time
Job Number: 6833
Department: E-911 Communications
Opening Date: 08/05/2026
This position is a mid-level management position responsible for assisting the overall administration, supervision, and coordination of the City's emergency communications center. This position provides direct oversight of communications supervisors and personnel, ensures compliance with all federal, state, and local regulations, and supports operational efficiency, staffing, training, and technology systems.
The Assistant E-911 Manager serves as second in command for the Communications Manager and assumes full operational control in their absence.
Please note: Failure to fully complete both the Work Experience and Education sections may result in your application being denied. To be considered for employment, all required sections must be completed in full. Please do not enter "See Resume" in place of providing the requested information.
Major Duties
  • Directs supervisors and telecommunicators across all shifts.
  • Assist in hiring, discipline, performance evaluations, and employee development.
  • Oversees scheduling, staffing levels, and overtime management.
  • Ensure compliance with GA POST, GCIC, FCC, and other regulatory standards.
  • Develop, implement, and update policies, procedures, and standard operating guidelines.
  • Monitor and evaluate operational performance, including call handling and response metrics.
  • Oversee training programs, certifications, and quality assurance processes.
  • Assist in budget preparation, resource allocation, and equipment planning.
  • Coordinate with police, fire, EMS, and other public safety partners.
  • Manage major incident communications and provide command level support during emergencies.
  • Assists with technology systems including CAD, radio systems, and E-911 infrastructure.
  • Prepare reports, statistics, and presentations for leadership.
  • Perform other related duties as assigned.

Minimum Qualifications
  • Bachelor's degree with major course work in emergency management or related field
  • Masters preferred.
  • Minimum of six (6) years of progressively responsible experience in emergency communications or public safety.
  • Minimum two (2) years of supervisory experience in E-911 communications center.
  • Equivalent combination of education and progressive experience for twelve (12) years.

Knowledge Required by the Position
  • Knowledge of E-911 operations, emergency dispatch protocols, and communications systems.
  • Knowledge of supervisory and management principles.
  • Knowledge of federal, state, and local laws governing emergency communications.
  • Skill in decision-making under high stress conditions.
  • Knowledge of training, quality assurance, and performance management practices.
  • Knowledge of geography and the road system throughout the city.
  • Skill in determining the scope and magnitude of an emergency.
  • Ability to give and follow oral and written instructions.
  • Ability to handle multiple situations at once.
  • Ability to reason, analyze situations accurately, and choose effective action.
  • Ability to remain calm and communicate precisely and clearly in emergencies.
  • Ability to deploy emergency equipment within specific guidelines.
  • Ability to locate and follow rules and procedures regarding police records and files.
  • Ability to document facts accurately, legibly, and completely under adverse conditions.
  • Ability to assist and train personnel with performance, safety rules and regulations.
  • Ability to establish and maintain cooperative relationships.
  • Knowledge of and ability to use Microsoft Office applications.
  • Knowledge of Salesforce
CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS
  • Georgia POST BCO certification
  • GCIC certifications
  • BLS provider certification.
  • Quality Assurance and Communications Supervisor certifications.
  • APCO and EMD certifications
  • Communications Training Officer certification.
  • State of Georgia Driver's License.
  • FEMA Incident Command System (ICS) 100, 200, 700 and 800.
  • Georgia Certified Emergency Manager certification within 30 months of employment.
PHYSICAL DEMANDS and WORK ENVIRONMENT
The work is primarily sedentary but may involve extended periods of sitting and using communications equipment. The employee uses tools or equipment requiring dexterity. Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling. Some lifting, carrying, pushing and/or pulling objects and materials of moderate weight from 10-25 pounds may be required.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
  • Paid Holidays
  • Vacation Leave
  • Sick Leave
  • 457b Supplemental Retirement (Deferred Compensation Plan)
  • Long and Short-Term Disability
  • Direct Deposit
  • Employee Assistance Program
  • Life Insurance
  • Pension Plan
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account
  • Dependent Care - Flexible Spending Account

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