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911 Manager Jobs (NOW HIRING)

Summit County, CO

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

Regular Full-Time Department: 911 Center Opening Date: 06/03/2025 Description Serves as a ... Candidates must possess the ability to thrive, manage success, and manage multiple projects ...

Northampton County

911 Training Manager

Easton, PA · On-site

$63K/yr

GENERAL PURPOSE The 911 Training Manager position is responsible for providing initial and ongoing education for the public safety answering point (PSAP) for Northampton County SUPERVISION RECEIVED ...

City Of Winter Garden

911 Dispatcher

Winter Garden, FL · On-site

$22.26/hr

Description 911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for ... Performs other duties as assigned by Communications management or a command officer. The ...

City of Winter Garden

911 Dispatcher

Winter Garden, FL · On-site

$22.26/hr

911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for experienced ... Performs other duties as assigned by Communications management or a command officer. The ...

Berkeley County, SC

911 Telecommunicator

Moncks Corner, SC · On-site

$49K/yr

... 911 emergency calls to police, fire and emergency medical units and agencies. * Asks questions to ... Works under the general direction of the Communications Manager and Shift Supervisors. * Performs ...

Securitas Technology

911 Dispatcher

Uniontown, OH

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Honolulu, HI

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Uniontown, OH · On-site

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

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911 Manager information

See salary details

$35K

$71.6K

$116.5K

How much do 911 manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for 911 manager in the United States is $71,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a 911 manager?

A 911 Manager is a professional responsible for overseeing the operations of a public safety answering point (PSAP) or emergency communications center. They manage staff, develop policies, coordinate training, and ensure that emergency calls are handled efficiently and effectively. The 911 Manager also works closely with law enforcement, fire, and medical services to optimize response times and implement new technologies. Their leadership is crucial in maintaining seamless communication during emergencies and ensuring quality service for the public.

What are the key skills and qualifications needed to thrive as a 911 manager, and why are they important?

To thrive as a 911 Manager, you need expertise in emergency communications, supervisory experience, and typically a background in public safety or emergency management. Familiarity with Computer-Aided Dispatch (CAD) systems, FCC regulations, and certifications such as APCO or NENA are commonly required. Strong leadership, crisis management, and effective communication skills are crucial for managing teams and high-pressure situations. These abilities ensure the efficient coordination of emergency responses, team performance, and public safety.

What are some common challenges faced by a 911 manager, and how can they be effectively managed?

A 911 Manager often faces challenges such as high-stress decision-making, staff retention, and ensuring around-the-clock coverage. Balancing administrative responsibilities with the urgent needs of emergency communications can be demanding. Effective management includes ongoing training, fostering a supportive team environment, and implementing clear protocols to handle peak call volumes and critical incidents. Additionally, strong communication and collaboration with local law enforcement, fire, and EMS agencies are essential for seamless operations.

What is the difference between 911 Manager vs 911 Dispatcher?

Aspect911 Manager911 Dispatcher
Required CredentialsEmergency management certification, leadership experienceHigh school diploma, dispatcher training, emergency communication certification
Work EnvironmentOffice setting, overseeing operationsDispatch center, handling emergency calls
Employer & Industry UsagePublic safety agencies, emergency managementPolice, fire, EMS dispatch centers
Common Search & ComparisonLeadership, management rolesOperational, communication-focused roles

The main difference between a 911 Manager and a 911 Dispatcher is that the 911 Manager oversees emergency communication operations and manages staff, requiring leadership skills and certifications. In contrast, the 911 Dispatcher handles emergency calls directly, focusing on communication and quick response. Both roles are vital in public safety, but they differ in responsibilities, credentials, and work environment.

More about 911 Manager jobs

What cities are hiring for 911 Manager jobs?

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What are the most commonly searched types of 911 jobs?

The most popular types of 911 jobs are:

What states have the most 911 Manager jobs?

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What job categories do people searching 911 Manager jobs look for?

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911 Manager jobs near you
Infographic showing various 911 Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $71,639 per year, or $34.4 per hour.

911 Dispatcher

Summit County, CO

Frisco, CO • On-site

$35.38 - $50.89/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Answers incoming radio, telephone, and computer-generated calls and dispatches necessary personnel and equipment according to procedures.

  • Maintains incident and status histories in the Computer Aided Dispatch (CAD) system and other records, documenting responses and locations.

  • Performs Emergency Medical Dispatch (EMD) functions by relaying information to callers to provide immediate medical assistance.

Job description

Salary: $35.38 - $50.89 Hourly
Location : Frisco, CO
Job Type: Regular Full-Time
Department: 911 Center
Opening Date: 06/03/2025
Description
Serves as a professional 911 Dispatcher for Summit County. Works directly with the public, law enforcement, fire and EMS departments, and numerous other public safety agencies by providing a communications link for both emergent and non-emergent responses to incidents.
Examples of Duties
  • Answers incoming radio, telephone, and computer-generated calls of both an emergent and non-emergent nature; ascertains the nature of each situation and appropriately dispatches all necessary personnel and equipment according to jurisdiction and specific standard operating procedures.
  • Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and other records, documenting agency response and location of personnel and equipment.
  • Operates a terminal requesting and reacting to interagency data on a crime information network. Obtains criminal histories, driver histories, enters and maintains warrants, etc., and maintains strict confidentiality of all information relating to it.
  • Maintains a current knowledge and understanding of all departmental policies and procedures, ensuring consistency in responding to situations.
  • Demonstrates proficiency with all required equipment. Performs basic troubleshooting and minor care and maintenance of communication, office, and radio equipment.
  • Performs Emergency Medical Dispatch (EMD) functions; i.e., relays information to callers to provide immediate medical assistance to a patient or victim.
  • Demonstrates ability to function independently, problem solve, and identify appropriate resources to address day-to-day operational situations.
  • Participates in ongoing projects within the dispatch center.
  • Performs related duties as assigned.

Typical Qualifications
  • Able to pass a typing test (30 words per minute).
  • Able to pass dispatch multi-tasking and critical skills tests.
  • Able to pass a criminal background investigation.
  • High school graduate or equivalent.
  • Able to work 40 hours per week of varied shifts for full-time positions, up to 32 hours per week for part-time positions. Per diem positions are required to work a minimum of 10 hours per month and are not to exceed 20 hours per week.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Request for reasonable accommodation(s) must be made to the Summit County Government Human Resources Department.
Supplemental Information
This is a position that requires high attention to detail. Candidates must possess the ability to thrive, manage success, and manage multiple projects simultaneously. Please illustrate these traits by completing:
1) the job application (do not leave any fields blank or state 'refer to resume')
2) a resume
3) a cover letter that details how your qualifications meet each of the minimum requirements (and, if applicable, the desired qualifications.
For questions regarding the position, please call Dispatch at 970-668-8600 and ask to speak with a Supervisor.
Applications accepted on an ongoing basis.
All positions are subject to a pre-employment criminal background check, and requires proof of citizenship or authorization for employment in the U.S.
Equal Opportunity Employer
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our benefits page

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