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911 Manager Jobs (NOW HIRING)

Denver

911 Technology Systems Manager

Denver, CO · On-site

$135K - $145K/yr

What You'll Do As an IT Manager with the Technology Services team at Denver, you will be responsible for managing a team of Senior IT System Administrators and 911 System Administrators who support ...

City Of Winter Garden

911 Dispatcher

Winter Garden, FL · On-site

$21.94/hr

Description 911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for ... Performs other duties as assigned by Communications management or a command officer. The ...

Alachua County

911 Specialist

Gainesville, FL

$45K - $69K/yr

Assists with management and readiness of the backup 911 center. Assists with monitoring the maintenance and functionality of the county's 911 system on a 24/7 basis, thereby protecting the life and ...

Berkeley County, SC

911 Telecommunicator

Moncks Corner, SC · On-site

$48K/yr

... 911 emergency calls to police, fire and emergency medical units and agencies. * Asks questions to ... Works under the general direction of the Communications Manager and Shift Supervisors. * Performs ...

Williams County, ND

911 Telecommunicator

Williston, ND · On-site

$27.28/hr

... Emergency Management, police, fire, EMS, and other emergency service providers * Maintains ... Must successfully progress through 911 Telecommunicator training program within allotted timeframe

City of Broken Arrow, OK

911 Dispatcher

Broken Arrow, OK · On-site

$23.57 - $25.92/hr

... Management System, preferred. Training knowledge of Triage first aid, TRACIS, Vantage Point Mapping, Sentinel 911, Harris Radios, Incident Command, Swift 911, emergency operations awareness for ...

Summit County, CO

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Regular Full-Time Department: 911 Center Opening Date: 05/15/2026 Closing Date: Continuous ... Candidates must possess the ability to mentor staff, manage multiple priorities simultaneously, and ...

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911 Manager information

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$35K

$71.6K

$116.5K

How much do 911 manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for 911 manager in the United States is $71,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a 911 Manager, and how can they be effectively managed?

A 911 Manager often faces challenges such as high-stress decision-making, staff retention, and ensuring around-the-clock coverage. Balancing administrative responsibilities with the urgent needs of emergency communications can be demanding. Effective management includes ongoing training, fostering a supportive team environment, and implementing clear protocols to handle peak call volumes and critical incidents. Additionally, strong communication and collaboration with local law enforcement, fire, and EMS agencies are essential for seamless operations.

What is a 911 Manager?

A 911 Manager is a professional responsible for overseeing the operations of a public safety answering point (PSAP) or emergency communications center. They manage staff, develop policies, coordinate training, and ensure that emergency calls are handled efficiently and effectively. The 911 Manager also works closely with law enforcement, fire, and medical services to optimize response times and implement new technologies. Their leadership is crucial in maintaining seamless communication during emergencies and ensuring quality service for the public.

What are the key skills and qualifications needed to thrive as a 911 Manager, and why are they important?

To thrive as a 911 Manager, you need expertise in emergency communications, supervisory experience, and typically a background in public safety or emergency management. Familiarity with Computer-Aided Dispatch (CAD) systems, FCC regulations, and certifications such as APCO or NENA are commonly required. Strong leadership, crisis management, and effective communication skills are crucial for managing teams and high-pressure situations. These abilities ensure the efficient coordination of emergency responses, team performance, and public safety.

What is the difference between 911 Manager vs 911 Dispatcher?

Aspect911 Manager911 Dispatcher
Required CredentialsEmergency management certification, leadership experienceHigh school diploma, dispatcher training, emergency communication certification
Work EnvironmentOffice setting, overseeing operationsDispatch center, handling emergency calls
Employer & Industry UsagePublic safety agencies, emergency managementPolice, fire, EMS dispatch centers
Common Search & ComparisonLeadership, management rolesOperational, communication-focused roles

The main difference between a 911 Manager and a 911 Dispatcher is that the 911 Manager oversees emergency communication operations and manages staff, requiring leadership skills and certifications. In contrast, the 911 Dispatcher handles emergency calls directly, focusing on communication and quick response. Both roles are vital in public safety, but they differ in responsibilities, credentials, and work environment.

More about 911 Manager jobs
What cities are hiring for 911 Manager jobs? Cities with the most 911 Manager job openings:
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911 Manager jobs near you
Infographic showing various 911 Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 2% Full Time, 85% Part Time, 2% Temporary, 8% Contract, and 1% Nights. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $71,639 per year, or $34.4 per hour.
911 Diversion Specialist Monday-Friday 11pm - 7am

911 Diversion Specialist Monday-Friday 11pm - 7am

CONTACT COMMUNITY SERVICES INC

East Syracuse, NY • On-site

Other

Posted 21 days ago

Job description

Initial training for this position is expected to take 3 to 4 months. Training will occur Monday-Friday 11am-7pm on-site at Contact’s main office and the Onondaga County E-911 center.
Join Our Team and Receive a $3,000 Sign-On Bonus!
General Summary:
Are you passionate about helping people in crisis while creating positive change in your community? As a 911 Diversion Specialist, you will be at the forefront of an innovative approach to emergency response, helping connect individuals experiencing mental health, substance use, or other social service needs to the right support at the right time.
Working in partnership with 911 dispatchers, law enforcement, emergency medical services, behavioral health providers, and community organizations, you will assess situations, provide immediate intervention, and coordinate connections to appropriate resources. Your work will help reduce unnecessary emergency room visits, law enforcement involvement, and repeat crisis calls while improving outcomes for individuals and families.
This position offers a unique opportunity to make a meaningful impact by combining crisis intervention, case coordination, advocacy, and community collaboration. The ideal candidate is compassionate, resourceful, and committed to supporting individuals with dignity while promoting public safety and community well-being.
Duties & Responsibilities:
•    Respond to 911 calls involving mental health and substance use crises or other human service concerns
•    Develop and implement crisis intervention plans tailored to the individual’s needs, including telephonic de-escalation, referrals to community resources, or connections to community safety net programs
•    Maintain resource list for human response teams, including contact information, hours of operation, and eligibility requirements
•    Receive and prioritize requests for human service dispatch from crisis counselor, law enforcement, and other emergency services personnel
•    Dispatch appropriate human service response in a timely and efficient manner, ensuring communication with person in crisis, community response team, law enforcement, and EMS
•    Monitor the status of ongoing responses, relay information between responders, and provide updates to E-911 and partners as needed
•    Maintain accurate and timely documentation of all interactions and interventions, including response type and outcomes
Education and Experience Requirements
•    Associates in mental health, social work, human services, or other related field of study required. Bachelors strongly preferred.
•    A minimum of one year experience working in a crisis call center, mental health, social services, or related behavioral health setting.
•    Demonstrated ability to manage crises effectively.
Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) • Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. • Regular walking, driving, and the ability to lift up to 20 pounds. • Reasonable accommodation will be made for individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Compensation details: 25-27 Hourly Wage


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