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911 Manager Jobs (NOW HIRING)

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only ... You'll act as an account manager with several responsibilities, including project initiation ...

City of Cedar Rapids

911 Dispatcher

Cedar Rapids, IA

$57K - $73K/yr

Join our team as a 911 Dispatcher and become a vital lifeline between those in need and emergency ... Demonstrates an understanding of the applicability of the incident command/management system, as ...

Axon

Customer Success Manager, Axon 911

Richmond, VA · Remote

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only ... You'll act as an account manager with several responsibilities, including project initiation ...

Ware County Government

911 Director

Waycross, GA · On-site

JOB TITLE: 911 Director DEPARTMENT: Public Safety Communications Center, Ware County JOB SUMMARY ... The County Manager assigns work in terms of goals and objectives. The work is reviewed through ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

$124K - $138K/yr

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only ... You'll act as an account manager with several responsibilities, including project initiation ...

Axon

Customer Success Manager, Axon 911

Richmond, VA · On-site

$124K - $138K/yr

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only ... You'll act as an account manager with several responsibilities, including project initiation ...

Axon

Customer Success Manager, Axon 911

Richmond, VA · Remote

$124K - $138K/yr

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only ... You'll act as an account manager with several responsibilities, including project initiation ...

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$35K

$71.6K

$116.5K

How much do 911 manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for 911 manager in the United States is $71,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a 911 Manager, and how can they be effectively managed?

A 911 Manager often faces challenges such as high-stress decision-making, staff retention, and ensuring around-the-clock coverage. Balancing administrative responsibilities with the urgent needs of emergency communications can be demanding. Effective management includes ongoing training, fostering a supportive team environment, and implementing clear protocols to handle peak call volumes and critical incidents. Additionally, strong communication and collaboration with local law enforcement, fire, and EMS agencies are essential for seamless operations.

What is a 911 Manager?

A 911 Manager is a professional responsible for overseeing the operations of a public safety answering point (PSAP) or emergency communications center. They manage staff, develop policies, coordinate training, and ensure that emergency calls are handled efficiently and effectively. The 911 Manager also works closely with law enforcement, fire, and medical services to optimize response times and implement new technologies. Their leadership is crucial in maintaining seamless communication during emergencies and ensuring quality service for the public.

What are the key skills and qualifications needed to thrive as a 911 Manager, and why are they important?

To thrive as a 911 Manager, you need expertise in emergency communications, supervisory experience, and typically a background in public safety or emergency management. Familiarity with Computer-Aided Dispatch (CAD) systems, FCC regulations, and certifications such as APCO or NENA are commonly required. Strong leadership, crisis management, and effective communication skills are crucial for managing teams and high-pressure situations. These abilities ensure the efficient coordination of emergency responses, team performance, and public safety.

What is the difference between 911 Manager vs 911 Dispatcher?

Aspect911 Manager911 Dispatcher
Required CredentialsEmergency management certification, leadership experienceHigh school diploma, dispatcher training, emergency communication certification
Work EnvironmentOffice setting, overseeing operationsDispatch center, handling emergency calls
Employer & Industry UsagePublic safety agencies, emergency managementPolice, fire, EMS dispatch centers
Common Search & ComparisonLeadership, management rolesOperational, communication-focused roles

The main difference between a 911 Manager and a 911 Dispatcher is that the 911 Manager oversees emergency communication operations and manages staff, requiring leadership skills and certifications. In contrast, the 911 Dispatcher handles emergency calls directly, focusing on communication and quick response. Both roles are vital in public safety, but they differ in responsibilities, credentials, and work environment.

More about 911 Manager jobs
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What are the most commonly searched types of 911 jobs? The most popular types of 911 jobs are:
What states have the most 911 Manager jobs? States with the most job openings for 911 Manager jobs include:
What job categories do people searching 911 Manager jobs look for? The top searched job categories for 911 Manager jobs are:
911 Manager jobs near you
Customer Success Manager, Axon 911

Customer Success Manager, Axon 911

Axon

Lansing, MI • Remote

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Axon rating

8.6

Company rating: 8.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

15th of 139 rated electronics manufacturers

Job description

Who we are:

 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer-helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job-it means helping shape the future of emergency response and building a safer, more connected world.

About the Role

To bring value to our users and promote the usage of Carbyne's technology. This is a high-touch role where you'll be expected to provide excellent results and customer satisfaction. You'll act as an account manager with several responsibilities, including project initiation, operations, training, and onboarding. 

  • Work closely with our customers to manage all operational activities, ensuring that Carbyne fulfills the contracted KPI/SLA, and serve as the primary escalation point for incident reporting. You'll engage Carbyne's relevant technical resources, when necessary. You'll also collect, analyze and use data and feedback in order to make our customers' experience with our product seamless, consistent, and exceptional. 


Here's What You'll Be Doing 

  • Serve as the lead point of contact for any and all matters specific to our customers.
  • Develop trusted relationships with decision-makers, key personnel, and IT staff.
  • Engage in a high-touch communication model with customers on a regular basis, based on Carbyne's best practices. 
  • Clearly communicate product usage and analytics on a quarterly or as needed basis to the relevant stakeholders. 
  • Work closely with internal teams to present, meet, and exceed customer expectations and perceptions. 
  • Identify and track enhancement requests for future features and functionality.
  • Advocate for customer success and adoption. 
  • Partner with Carbyne's sales team to develop a plan for customer success and expansion to achieve growth goals. 
  • Identify upsell opportunities and communicate any potential risks that would threaten renewal.
  • Master Carbyne's products to promote customer adoption and usage, communicating the most relevant features/functionality for their specific business needs. 
  • Enhance the effectiveness and efficiency of operational processes and systems. 
  • Develop and implement customer success policies and procedures. 
  • Identify and implement strategies to improve customer satisfaction and product adoption. 
  •  Understand various post-sale adoption methods and devise ways to measure and improve customer onboarding and handoff experience. 

What You Bring 

  • Proven experience as a Customer Success Manager within the SaaS tech industry
  • Experience in generating training materials and executing training sessions on-site/remotely 
  • Strong client-facing and communication skills 
  • Advanced troubleshooting and multi-tasking skills 
  • Passionate about building lasting customer relationships 
  • Ability to think strategically and lead 
  • Customer service orientation 
  • Comfortable speaking in front of large groups 
  • Willingness to travel up to 30% of the time for client visits 
  • Proven customer success experience is within SaaS company serving public safety 

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Development Programs
  • And yes, we have snacks in our offices


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