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911 Director Jobs (NOW HIRING)

Callaway County

911 Dispatcher

Fulton, MO · On-site

$40K/yr

After a successful training period, employees may receive up to a $2,000 annual salary increase, at the discretion of the 911 Director. CCJC is located at 1201 State Road O, Fulton, MO 65251. This is ...

Gallatin County, MT

911 Shift Supervisor

Bozeman, MT · On-site

$27.97 - $33.27/hr

Duties include conducting or directing subordinate dispatchers in activities such as prioritizing ... 911 Director and Assistant Director of Operations. * Establishes objective, measurable, and ...

Clovity, Inc.

911 Systems Consultant

Philadelphia, PA · On-site

Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior approval from the 911 IT Director. The resource must document all work activities in detail on the weekly ...

Gallatin County

911 Shift Supervisor

Bozeman, MT

$27.97 - $33.27/hr

Duties include conducting or directing subordinate dispatchers in activities such as prioritizing ... 911 Director and Assistant Director of Operations. Establishes objective, measurable, and ...

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911 Director information

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$57.5K

$119.6K

$189.5K

How much do 911 director jobs pay per year?

As of Jul 25, 2026, the average yearly pay for 911 director in the United States is $119,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 911 Director, and why are they important?

To thrive as a 911 Director, you need strong leadership, crisis management abilities, and experience in emergency services, often supported by a bachelor's degree in public safety, emergency management, or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, public safety radio networks, and certifications such as APCO or NENA are typically required. Excellent communication, decision-making, and organizational skills help in managing staff, coordinating with agencies, and maintaining high performance under stress. These skills are vital to ensure efficient emergency response operations and public safety in critical situations.

What is the difference between 911 Director vs 911 Dispatcher?

Aspect911 Director911 Dispatcher
Primary RoleOversees emergency communication operations, manages staff, develops policiesResponds to emergency calls, provides assistance, dispatches first responders
Required CredentialsTypically requires management experience, certifications in emergency management or public safetyHigh school diploma or equivalent, emergency telecommunicator certification
Work EnvironmentOffice setting, emergency communication centersEmergency call centers, dispatch rooms
Industry UsagePublic safety agencies, emergency management agenciesPublic safety agencies, police, fire, EMS dispatch centers

The main difference is that the 911 Director manages and oversees the entire emergency communication operation, while the 911 Dispatcher handles incoming calls and dispatches responders. The Director focuses on administration and policy, whereas the Dispatcher is on the front lines providing immediate assistance.

What are some common challenges faced by a 911 Director, and how can they effectively address them?

A 911 Director often encounters challenges such as ensuring adequate staffing levels, maintaining up-to-date technology, and managing high-stress situations among team members. To address these, successful directors focus on ongoing training, foster a supportive work environment, and collaborate closely with local agencies to streamline communication. Proactive leadership and continuous process improvement are essential for maintaining efficient emergency response operations and supporting staff well-being.

What are 911 Directors?

911 Directors are professionals responsible for overseeing emergency communications centers, ensuring that 911 calls are answered promptly and dispatched efficiently to the appropriate emergency services. They manage staff, coordinate training, implement policies, and ensure compliance with local, state, and federal regulations. Their leadership is crucial for maintaining effective communication during emergencies and for integrating new technologies into the emergency response system.
More about 911 Director jobs
What cities are hiring for 911 Director jobs? Cities with the most 911 Director job openings:
What are the most commonly searched types of 911 jobs? The most popular types of 911 jobs are:
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What job categories do people searching 911 Director jobs look for? The top searched job categories for 911 Director jobs are:
911 Director jobs near you
Infographic showing various 911 Director job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 73% Full Time, 21% Part Time, 2% Contract, and 1% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $119,595 per year, or $57.5 per hour.
911 Dispatcher

911 Dispatcher

Callaway County

Fulton, MO • On-site

$40K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 13 days ago

Job description

Callaway County Joint Communications (CCJC) is the 24/7 911 answering point and dispatch center serving Callaway County, MO. Our 911 Dispatchers are the 'first' first responders and provide a calm voice in the midst of chaos. We are proud to serve our friends and neighbors, to be there to answer their call for help, and to get them the medical, fire, or law enforcement response that they need. Are you ready to answer the call?

CCJC is accepting applications for a full-time 911 Dispatcher position. The starting salary for this position is $40,000 annually, or $19.23 per hour, and comes with a full benefits package, including free health insurance, two retirement programs, paid vacation/sick/holiday leave, life insurance, and more. After a successful training period, employees may receive up to a $2,000 annual salary increase, at the discretion of the 911 Director.

CCJC is located at 1201 State Road O, Fulton, MO 65251. This is a 24/7 operation and offers two shifts: 5:00am - 5:00pm & 5:00pm - 5:00am.

This is an entry-level position with paid training provided.

Callaway County is an Equal Opportunity Employer.



Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Employee Assistance Program (EAP)

Employee Discounts


Responsibilities

The job duties include, but are not limited to:

  • Receives and processes 911 calls, including both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS).
  • Determines the appropriate call types and course of action based on the nature of the calls.
  • Receives incident reports, including emergency calls through 911, and simultaneously enter information into the computer-aided dispatch system.
  • Operates public safety dispatching equipment for multiple jurisdictions and agencies.
  • Monitors radio on ongoing basis, responding as needed.
  • Accesses statewide unified law enforcement system (MULES) to run tags, send messages, enter warrants, stolen vehicles, missing persons, etc.

Requirements
  • Applicant must be at least 18 years of age.
  • Applicant must possess high school diploma or equivalent.
  • Applicant must pass pre-employment drug screen.
  • Applicant must pass pre-employment criminal background screen.
  • Applicant must pass pre-employment CritiCall test, which tracks the applicant's ability to multitask, handle stressful situations, and typing skill. Applicants must type at least 35 WPM.
  • Applicant must complete CCJC application. YOU WILL BE EMAILED AN APPLICATION WHEN YOU CLICK TO APPLY. ONLY APPLICANTS THAT COMPLETE AN APPLICATION WILL BE CONSIDERED FOR THE POSITION.