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911 Director Jobs (NOW HIRING)

Summit County, CO

911 Dispatch Supervisor

Frisco, CO · On-site

$87K - $104K/yr

Regular Full-Time Department: 911 Center Opening Date: 03/26/2024 Closing Date ... Continuous Description Individuals in this position supervise and direct subordinate staff. Tasks ...

Polk County (WI)

911 Dispatcher

Balsam Lake, WI · On-site

$26.86/hr

Join our team as a 911 Communications Officer and be the lifeline between help and those in need ... as directed to meet staffing needs of the 24/7 Emergency Communications Center Fulfills the ...

Axon

Staff UC Software Engineer, Axon 911

New York, NY · Hybrid

$58.25 - $76.50/hr

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Direct experience with these is a strong signal; adjacent experience is welcome * Comfort operating ...

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911 Director information

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$57.5K

$119.6K

$189.5K

How much do 911 director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for 911 director in the United States is $119,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What is a 911 director?

911 Directors are professionals responsible for overseeing emergency communications centers, ensuring that 911 calls are answered promptly and dispatched efficiently to the appropriate emergency services. They manage staff, coordinate training, implement policies, and ensure compliance with local, state, and federal regulations. Their leadership is crucial for maintaining effective communication during emergencies and for integrating new technologies into the emergency response system.

What are the key skills and qualifications needed to thrive as a 911 director?

To thrive as a 911 Director, you need strong leadership, crisis management abilities, and experience in emergency services, often supported by a bachelor's degree in public safety, emergency management, or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, public safety radio networks, and certifications such as APCO or NENA are typically required. Excellent communication, decision-making, and organizational skills help in managing staff, coordinating with agencies, and maintaining high performance under stress. These skills are vital to ensure efficient emergency response operations and public safety in critical situations.

What are some common challenges faced by a 911 director, and how can they effectively address them?

A 911 Director often encounters challenges such as ensuring adequate staffing levels, maintaining up-to-date technology, and managing high-stress situations among team members. To address these, successful directors focus on ongoing training, foster a supportive work environment, and collaborate closely with local agencies to streamline communication. Proactive leadership and continuous process improvement are essential for maintaining efficient emergency response operations and supporting staff well-being.

What is the difference between 911 Director vs 911 Dispatcher?

Aspect911 Director911 Dispatcher
Primary RoleOversees emergency communication operations, manages staff, develops policiesResponds to emergency calls, provides assistance, dispatches first responders
Required CredentialsTypically requires management experience, certifications in emergency management or public safetyHigh school diploma or equivalent, emergency telecommunicator certification
Work EnvironmentOffice setting, emergency communication centersEmergency call centers, dispatch rooms
Industry UsagePublic safety agencies, emergency management agenciesPublic safety agencies, police, fire, EMS dispatch centers

The main difference is that the 911 Director manages and oversees the entire emergency communication operation, while the 911 Dispatcher handles incoming calls and dispatches responders. The Director focuses on administration and policy, whereas the Dispatcher is on the front lines providing immediate assistance.

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What are the most commonly searched types of 911 jobs?

The most popular types of 911 jobs are:

What states have the most 911 Director jobs?

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911 Director jobs near you
Infographic showing various 911 Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $119,595 per year, or $57.5 per hour.

Executive Director

Executive Director - GMP Consultants

Golden, CO • On-site

$179K - $278K/yr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Serve as the chief executive officer of Jeffcom 911, providing overall leadership and strategic direction.

  • Oversee the development and administration of policies, procedures, technology systems, and organizational resources.

  • Collaborate with member and user agencies to ensure exceptional emergency communications services and organizational sustainability.

Job description

My Account
Job Openings >> Executive Director
Executive Director
Summary
Title: Executive Director ID: 1257 Organization: Jeffcom 911 Location: Golden, CO First Review : 07/31/2026
More about this job >
Description

EXECUTIVE DIRECTOR
Jeffcom 911 - Golden, Colorado
First Review: July 31, 2026
Salary Range: $179,410-$278,088 annually DOQ
View the Position Profile
Job Description
Benefits
Candidate Supplemental Questions
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Jeffcom 911 is seeking an Executive Director for Colorado's second-largest emergency communications center, serving approximately 600,000 residents across Jefferson and Clear Creek Counties. Located immediately west of Denver, this expansive region of the Colorado Front Range offers metropolitan access along with historic communities, mountain scenery, and abundant outdoor recreation.   
JEFFCOM 911

Jefferson County Communications Center Authority, also known as Jeffcom, is a regional public safety communications center established in 2018 and governed by an eight-member Board of Directors. Jeffcom provides emergency dispatch services for 29 police, fire, and emergency medical agencies and operates from a new 24,000-square-foot facility in Golden with a budget of $27 million. The center is staffed with 136 communication specialists and 18 supervisors and handled 592,392 total calls in 2025, including 233,494 emergency and 207,955 non-emergency calls. 
THE EXECUTIVE DIRECTOR 

Reporting to the Board of Directors, the Executive Director serves as the chief executive officer of Jeffcom 911 and is accountable to the Board of Directors for the overall leadership, strategic direction, operational performance, financial stewardship, and organizational success of the Authority. The Executive Director works collaboratively with member and user agencies to ensure exceptional emergency communications services, stakeholder engagement, and long-term organizational sustainability. The Executive Director oversees the development and administration of policies, procedures, technology systems, and organizational resources necessary to effectively serve the community and support public safety responders. 
WHY APPLY

The next Executive Director of Jeffcom 911 will have the opportunity to lead one of Colorado's largest and most innovative regional emergency communications centers. Serving 29 partner agencies ranging from urban centers to rural mountain communities, Jeffcom is recognized nationally for its technology, operational capabilities, and regional impact. The organization is financially stable, operates from a modern facility, and is supported by talented, mission-driven professionals. With a supportive Board, strong technology foundation, and momentum for positive cultural change, the next Executive Director will be well positioned to help shape and strengthen the future of emergency communications across the region. 


For questions on this position, please contact:
Gordie Olson
GMP Consultants
golson@gmphr.com
720) 518-7420
 
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