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911 Director Jobs (NOW HIRING)

Axon

Senior UC Software Engineer, Axon 911

New York, NY · Hybrid

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Direct experience with these is a strong signal; adjacent experience is welcome * Comfort operating ...

Axon

Senior UC Software Engineer, Axon 911

Boston, MA · Hybrid

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Direct experience with these is a strong signal; adjacent experience is welcome * Comfort operating ...

Axon

Staff UC Software Engineer, Axon 911

Boston, MA · Hybrid

$57.75 - $76/hr

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Direct experience with these is a strong signal; adjacent experience is welcome * Comfort operating ...

3M HEALTHCARE

VP of Customer Success, Axon 911

Manhattan, NY · On-site

$191.34 - $255.12/hr

About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating ... Manage and develop a team of Sr. Managers/Directors who lead CSM teams * Build scalable processes ...

Axon

Network Engineer, Axon 911

New York, NY · On-site

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only ... Familiarity with AWS networking basics (VPCs, Direct Connect, Route 53, Ingress/Egress traffic flow)

NICE

Account Executive

OR · On-site +1

Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders. * Interview and engage multiple user groups within Public Safety agencies ...

NICE

Account Executive - East

OR · On-site +1

Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders. * Interview and engage multiple user groups within Public Safety agencies ...

Axon

Network Engineer, Axon 911

New York, NY · On-site

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only ... Familiarity with AWS networking basics (VPCs, Direct Connect, Route 53, Ingress/Egress traffic flow)

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911 Director information

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$57.5K

$119.6K

$189.5K

How much do 911 director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for 911 director in the United States is $119,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What is a 911 director?

911 Directors are professionals responsible for overseeing emergency communications centers, ensuring that 911 calls are answered promptly and dispatched efficiently to the appropriate emergency services. They manage staff, coordinate training, implement policies, and ensure compliance with local, state, and federal regulations. Their leadership is crucial for maintaining effective communication during emergencies and for integrating new technologies into the emergency response system.

What are the key skills and qualifications needed to thrive as a 911 director?

To thrive as a 911 Director, you need strong leadership, crisis management abilities, and experience in emergency services, often supported by a bachelor's degree in public safety, emergency management, or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, public safety radio networks, and certifications such as APCO or NENA are typically required. Excellent communication, decision-making, and organizational skills help in managing staff, coordinating with agencies, and maintaining high performance under stress. These skills are vital to ensure efficient emergency response operations and public safety in critical situations.

What are some common challenges faced by a 911 director, and how can they effectively address them?

A 911 Director often encounters challenges such as ensuring adequate staffing levels, maintaining up-to-date technology, and managing high-stress situations among team members. To address these, successful directors focus on ongoing training, foster a supportive work environment, and collaborate closely with local agencies to streamline communication. Proactive leadership and continuous process improvement are essential for maintaining efficient emergency response operations and supporting staff well-being.

What is the difference between 911 Director vs 911 Dispatcher?

Aspect911 Director911 Dispatcher
Primary RoleOversees emergency communication operations, manages staff, develops policiesResponds to emergency calls, provides assistance, dispatches first responders
Required CredentialsTypically requires management experience, certifications in emergency management or public safetyHigh school diploma or equivalent, emergency telecommunicator certification
Work EnvironmentOffice setting, emergency communication centersEmergency call centers, dispatch rooms
Industry UsagePublic safety agencies, emergency management agenciesPublic safety agencies, police, fire, EMS dispatch centers

The main difference is that the 911 Director manages and oversees the entire emergency communication operation, while the 911 Dispatcher handles incoming calls and dispatches responders. The Director focuses on administration and policy, whereas the Dispatcher is on the front lines providing immediate assistance.

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What states have the most 911 Director jobs?

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911 Director jobs near you
Infographic showing various 911 Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $119,595 per year, or $57.5 per hour.

Communication Technician (911 Dispatcher)

Portage County, WI

Stevens Point, WI • On-site

$25.09/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Ready to Make a Difference? Join Portage County as a Communication Technician! Step into a rewarding career with the Portage County Sheriff's Office, where every call matters and every action helps protect lives.
As a Communication Technician, you'll be part of a dedicated team committed to:
• Preserving life and property
• Serving our diverse community with care and professionalism
• Delivering the best emergency and non-emergency communications
Why You'll Love It:
  • Competitive pay starting at $25.09 / hr
  • A mission-driven role where your work truly impacts the community
  • Be the vital link between help and hope

Job Duties Include:
The Communication Center answers 10 emergent 911 phone lines, 9 non-emergent phone lines, monitors over 20 radio channels, pages Fire, EMS, Medical Examiner, sets off weather sirens and creates and sends community alert emergent and non-emergent notifications. Dispatch services are provided for Portage County Sheriff's Office, Stevens Point and Plover Police Departments as well as 33 EMS and Fire Agencies and many other agencies in Portage County. Additional duties include; researching information for Deputies, Officers and Detectives for all three law enforcement agencies, along with UWSP Police, entering warrants for five law enforcement agencies, entering missing persons, stolen vehicles or properties for four law enforcement agencies, entering restraining orders.
Qualified candidates must have:
-High school diploma or equivalent required
-Must be 18 years old and a US Citizen
-No felony convictions unless pardoned by the Governor
One or more of the following preferred:
-Six months or more experience in emergency dispatch or related law enforcement
-One year work experience or four years of volunteer fire, ambulance, rescue experience
-Six months or more experience in customer service and/or in a call center environment
-Public Safety Communications Dispatch diploma from an accredited Technical school
-One year military communications experience that primarily involved direct voice broadcasting to send and receive messages associated with military police and emergency equipment
-Information technology experience
Critical skills to have to be successful in positions include:
-Ability to multi-task and multi-listen, good active listening skills is a must
-Quick decision making skills and ability to prioritize emergency situations
-Computer skills with the ability to use multiple screens
-Good customer service skills and the ability to work as a team
-Ability to handle high stress situations; sometimes for hours at a time during high call volume situations
-Ability to visualize the information given and to think outside the box
-Must be detailed oriented
Portage County offers a GREAT benefit package, which includes the following;
  • Vacation - available on day one!
  • Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
  • Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
  • Flexible spending account
  • Dental insurance
  • State of Wisconsin Retirement Plan - County contribution of 7.2%!
  • Paid holidays
  • Paid sick leave
  • Life insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
  • Long term disability insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
  • EAP (Employee Assistance Plan) - paid by the County
  • 457(b) Deferred Compensation Plan

This will be a reoccurring list.
If you're ready to take on a role that combines purpose, professionalism, and pride, apply today and become the voice that makes a difference!
Portage County is an Equal Opportunity Employer

Apply