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911 Manager Jobs in Florida (NOW HIRING)

City Of Winter Garden

911 Dispatcher

Winter Garden, FL · On-site

$21.94/hr

Description 911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for ... Performs other duties as assigned by Communications management or a command officer. The ...

Gopuff

Site Manager, Normandy Isles, #911

Miami Beach, FL · On-site

$55K - $75K/yr

The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift ...

AmeriPro Health LLC

Paramedic - 911

Lake City, FL

$600/day

Provide safe, continuous monitoring and medical management during patient transport. * Complete all patient care reports accurately, thoroughly, and promptly in the approved electronic system.

AmeriPro Health LLC

Paramedic - 911

Lake City, FL · On-site

$600/day

Provide safe, continuous monitoring and medical management during patient transport. * Complete all patient care reports accurately, thoroughly, and promptly in the approved electronic system.

AmeriPro Health LLC

Paramedic - 911

Lake City, FL · On-site

$600/day

Provide safe, continuous monitoring and medical management during patient transport. * Complete all patient care reports accurately, thoroughly, and promptly in the approved electronic system.

AmeriPro Health LLC

Paramedic - 911

Lake City, FL

$600/day

Provide safe, continuous monitoring and medical management during patient transport. * Complete all patient care reports accurately, thoroughly, and promptly in the approved electronic system.

AmeriPro Health LLC

Paramedic - 911

Lake City, FL

$600/day

Provide safe, continuous monitoring and medical management during patient transport. * Complete all patient care reports accurately, thoroughly, and promptly in the approved electronic system.

AmeriPro Health LLC

Paramedic - 911

Lake City, FL · On-site

$600/day

Provide safe, continuous monitoring and medical management during patient transport. * Complete all patient care reports accurately, thoroughly, and promptly in the approved electronic system.

AmeriPro Health LLC

Paramedic - 911

Lake City, FL · On-site

$600/day

Provide safe, continuous monitoring and medical management during patient transport. * Complete all patient care reports accurately, thoroughly, and promptly in the approved electronic system.

AmeriPro Health LLC

Paramedic - 911

Lake City, FL · On-site

$600/day

Provide safe, continuous monitoring and medical management during patient transport. * Complete all patient care reports accurately, thoroughly, and promptly in the approved electronic system.

AmeriPro Health LLC

Paramedic - 911

Lake City, FL · On-site

$600/day

Provide safe, continuous monitoring and medical management during patient transport. * Complete all patient care reports accurately, thoroughly, and promptly in the approved electronic system.

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911 Manager information

See Florida salary details

$26.2K

$53.5K

$87.1K

How much do 911 manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for 911 manager in Florida is $53,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $66,100.00 per year, depending on experience, location, and employer.

What is a 911 manager?

A 911 Manager is a professional responsible for overseeing the operations of a public safety answering point (PSAP) or emergency communications center. They manage staff, develop policies, coordinate training, and ensure that emergency calls are handled efficiently and effectively. The 911 Manager also works closely with law enforcement, fire, and medical services to optimize response times and implement new technologies. Their leadership is crucial in maintaining seamless communication during emergencies and ensuring quality service for the public.

What are the key skills and qualifications needed to thrive as a 911 manager, and why are they important?

To thrive as a 911 Manager, you need expertise in emergency communications, supervisory experience, and typically a background in public safety or emergency management. Familiarity with Computer-Aided Dispatch (CAD) systems, FCC regulations, and certifications such as APCO or NENA are commonly required. Strong leadership, crisis management, and effective communication skills are crucial for managing teams and high-pressure situations. These abilities ensure the efficient coordination of emergency responses, team performance, and public safety.

What are some common challenges faced by a 911 manager, and how can they be effectively managed?

A 911 Manager often faces challenges such as high-stress decision-making, staff retention, and ensuring around-the-clock coverage. Balancing administrative responsibilities with the urgent needs of emergency communications can be demanding. Effective management includes ongoing training, fostering a supportive team environment, and implementing clear protocols to handle peak call volumes and critical incidents. Additionally, strong communication and collaboration with local law enforcement, fire, and EMS agencies are essential for seamless operations.

What is the difference between 911 Manager vs 911 Dispatcher?

Aspect911 Manager911 Dispatcher
Required CredentialsEmergency management certification, leadership experienceHigh school diploma, dispatcher training, emergency communication certification
Work EnvironmentOffice setting, overseeing operationsDispatch center, handling emergency calls
Employer & Industry UsagePublic safety agencies, emergency managementPolice, fire, EMS dispatch centers
Common Search & ComparisonLeadership, management rolesOperational, communication-focused roles

The main difference between a 911 Manager and a 911 Dispatcher is that the 911 Manager oversees emergency communication operations and manages staff, requiring leadership skills and certifications. In contrast, the 911 Dispatcher handles emergency calls directly, focusing on communication and quick response. Both roles are vital in public safety, but they differ in responsibilities, credentials, and work environment.

What are the most commonly searched types of 911 jobs in Florida?

The most popular types of 911 jobs in Florida are:

What are popular job titles related to 911 Manager jobs in Florida?

For 911 Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching 911 Manager jobs in Florida look for?

The top searched job categories for 911 Manager jobs in Florida are:

What cities in Florida are hiring for 911 Manager jobs?

Cities in Florida with the most 911 Manager job openings:

911 Manager jobs near you
Infographic showing various 911 Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $53,535 per year, or $25.7 per hour.

911 Dispatcher

City Of Winter Garden

Winter Garden, FL • On-site

$21.94/hr

Full-time

Re-posted 15 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
911 Dispatcher - Public Safety Telecommunicator
Sign-on Bonus of up to $5,000.00 for experienced Dispatchers. Bonus amount calculated based on total years of experience.
Pay is qualification based with a range of $21.25 - $34.65 per hour.
Experienced Dispatchers qualifications will be considered when determining starting rate!
The hourly starting rate for entry level 911 Dispatchers is $20.94 per hour. Due to a shift differential, Telecommunicators who work the overnight shift, earn an additional $1.00 per hour and are paid $21.94 per hour.
This position requires the ability to work rotating 12-hour shifts, holidays, weekends, and emergencies, including overtime, if deemed necessary.
This positon requires an online three minute typing assessment.
WORK OBJECTIVE
Performs highly responsible, specialized work in receiving and prioritizing incoming calls for service and then dispatching emergency and non-emergency personnel and resources through the Police Computer Aided Dispatch (CAD) system. Responsible for obtaining and entering information from these calls and assigning appropriate priorities, signals, and codes to dispatch police units to locations where assistance is required, while also monitoring multiple frequencies and viewing multiple computer/camera screens. Responsibilities also include acting as a liaison with other Law Enforcement agencies through the use of radio, teletype and telephone equipment. The position works within the scope of established laws, rules, and regulations of the work, however, is expected to exercise considerable judgment and initiative in performing work under the established policies and procedures.
ESSENTIAL FUNCTIONS
  • Assists Public Safety Call Takers, when needed, with answering emergency and non-emergency phone calls, gathering information to determine the caller's needs and entering information into the Computer aided dispatch (CAD) system.
  • Receives and assigns complaints to appropriate mobile units for Police Service to resolve calls while also relaying requests from mobile units to appropriate individuals.
  • Alerts/dispatches police units to locations where assistance is required, keeping track of the status and location of on-duty police units.
  • Monitors other Public Safety Radio channels for information pertinent to this agency.
  • Maintains accurate status records of all Department units through various logs.
  • Provides callers with lifesaving instructions in life-threatening situations.
  • Operates base station radio network using the various assigned frequencies.
  • Operates the CAD system, radio equipment, and teletype as part of the F.C.I.C. and N.C.I.C. Network.
  • Performs other duties as assigned by Communications management or a command officer.

The Communications Unit works 24 hours, 365 days a year including holidays. Applicants must be available to work 12-hour shifts that may include weekends, late night and/or holidays as well as the possibility to work extended hours with short notice and the potential for mandatory overtime.
MINIMUM QUALIFICATIONS
  • At least eighteen (18) years of age, with a High School Diploma or GED equivalent.
  • Ability to type proficiently at a minimum speed of THIRTY (30) words per minute.
  • Ability to pass/obtain a Public Safety Telecommunicator certification within 12 months from date of hire.
  • Ability to work rotating 12-hour shifts, holidays, weekends, and emergencies, including overtime, if deemed necessary.
  • Be tobacco free and remain tobacco free throughout employment.
  • Be drug free and subject to random drug screens throughout employment.
  • Previous experience with another law enforcement agency, current/prior certification as a Public Safety Telecommunicator, prior experience transmitting and receiving messages over a radio, and/or bilingual in both English and Spanish are highly desirable, but not required.

Applicants who qualify are required to pass applicable testing and a complete background investigation including computer based testing; interviews; polygraph examination, prior employment, fingerprint and background check (includes complete driving record and criminal history), medical examination, and a drug screen.
Exceptions to the minimum qualifications must be reviewed by the Human Resources Director and approved by the City Manager prior to job offer.
KNOWLEDGE, SKILLS AND ABILITIES
  • Ability to operate/use radio and telephone transmitting and receiving equipment, fax, copier, computer, and various types of computer software.
  • Ability to react calmly, quickly, and promptly when handling emergency situations for sustained periods of time.
  • Must maintain a professional demeanor; demonstrate courtesy, diplomacy, tact and discretion; and provide excellent customer service.
  • Must be detail-oriented with multitasking skills, initiative, a desire to help others, and the ability to function as a team member.
  • Ability to communicate clearly, effectively and concisely, both orally and in writing; engage in active listening and critical thinking; and make sound decisions during stressful situations.
  • Ability to make sound decisions based on policy and procedures when handling escalated, sensitive and unique situations.
  • Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment.
  • Ability to learn the City's geography including key buildings and landmarks.

PHYSICAL & ENVIRONMENTAL DEMANDS
  • The work is sedentary in nature and requires sitting for prolonged periods of time wearing a headset, which restricts movement in the work area. May include periodic standing and walking and lifting or moving light items associated with clerical office operations.
  • Requires the sustained ability to use close and peripheral vision; talk; hear; use hands and fingers to handle, feel, and type; and hands and arms to reach and handle.
  • Work is performed in an enclosed area with moderate background noise from radios, telephones, teletype machines and other equipment.

The City of Winter Garden is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of Winter Garden provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Position Requirements
Full-Time/Part-Time
Full-Time
Position
Public Safety Telecommunicator
Close Date
Location
City of Winter Garden
About the Organization
Salary Range
$21.25 - $34.65
This position is currently accepting applications.

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