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24 7 Chat Support Jobs (NOW HIRING)

Eisenhower

LVN-24/7 Recognition

Rancho Mirage, CA · On-site

$33.73 - $51.24/hr

Adheres to health-system scripting; seeks assistance if unclear.6. Recognizes appropriate and opportune moments to capture/relay vital information to 24/7 leadership to support philanthropic ...

Eisenhower

LVN-24/7 Recognition

Rancho Mirage, CA

$33.73 - $51.24/hr

Adheres to health-system scripting; seeks assistance if unclear.6. Recognizes appropriate and opportune moments to capture/relay vital information to 24/7 leadership to support philanthropic ...

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24 7 Chat Support information

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How much do 24 7 chat support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for 24 7 chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a 24 7 chat support?

A 24/7 Chat Support job involves assisting customers via live chat at any time of the day or night. Support agents troubleshoot issues, answer inquiries, and provide guidance on products or services. This role requires strong communication skills, problem-solving abilities, and the capacity to handle multiple conversations simultaneously. Since support is available 24/7, agents may work in rotating shifts, including nights, weekends, and holidays.

What are the key skills and qualifications needed to thrive in 24 7 chat support?

To thrive as a 24 7 Chat Support specialist, you need strong written communication skills, quick problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and chat systems is typically required, with some employers preferring experience or certification in these tools. Excellent multitasking, patience, and a customer-focused attitude are standout soft skills in this field. These abilities are crucial to effectively assist customers around the clock and to maintain high satisfaction in a fast-paced, digital support environment.

What are the typical shift structures and how does the 24 7 chat support team collaborate across different time zones?

Many 24/7 chat support roles operate on rotating shifts to cover all hours, including nights, weekends, and holidays, ensuring continuous service for customers worldwide. Team members often work closely with colleagues in different time zones using shared platforms and detailed handover notes to keep track of ongoing support cases. Regular virtual meetings and communication tools help maintain a seamless experience for customers and foster strong team collaboration. This setup provides flexibility for employees and ensures that support standards remain high at all times.

More about 24 7 Chat Support jobs
What cities are hiring for 24 7 Chat Support jobs? Cities with the most 24 7 Chat Support job openings:
What are the most commonly searched types of 24 7 Chat Support jobs? The most popular types of 24 7 Chat Support jobs are:
What states have the most 24 7 Chat Support jobs? States with the most job openings for 24 7 Chat Support jobs include:
What job categories do people searching 24 7 Chat Support jobs look for? The top searched job categories for 24 7 Chat Support jobs are:
24 7 Chat Support jobs near you
Infographic showing various 24 7 Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Help Desk Support, Call Center 24/7 Support

Info Gain Consulting

Alexandria, VA • On-site

$21.50 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Position: Help Desk Support, Call Center 24/7 Support
Location: Alexandria, VA
Work Environment: On-site with potential for authorized telework
Clearance Required: Secret
Status: Funded
Info Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.
To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.
The Job Duties and Responsibilities include but are not limited to the following:
  • Provide trouble call resolution in a knowledgeable, friendly, and professional manner 24 hours a day, 7 days a week with the exception of federal holidays
  • Meet DoD OIG established service level metrics for call response, technical support, and customer service
  • Input trouble calls into the DoD OIG ticket tracking system and ensure all relevant information is gathered and documented
  • Resolve trouble calls in person at the help desk, over phone, and through email
  • Analyze and resolve trouble tickets utilizing tools such as remote desktop
  • Escalate trouble tickets when required by service desk processes to either Tier II, Tier III, or the appropriate team or individual
  • Provide follow-up service to end users to ensure that the service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Assign Trusted Agents responsible for issuing alternate tokens to Mark Center Headquarters personnel when required
  • Document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable
  • Maintain existing and, when required, assist the Government with the creation of new Standard Operating Procedures (SOPs) in support of common Help Desk processes and activities
  • Provide support for Unclassified Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) during primary operation hours (0600 to 1800 Monday through Friday) and NIPRNet only outside of those hours
  • Answer 90% of incoming calls within the first 30 seconds, except in instances of major outages
  • Attempt to resolve problems within the first 15 minutes, escalating tickets after 15 minutes of no resolution
  • Respond to voicemails left during regular business hours within one hour
  • Respond to voicemails left after regular business hours within the first two hours of the next business day, except for urgent issues
  • Maintain a call abandonment rate of ten percent or lower
  • Travel may be required within the Continental United States (CONUS) and the National Capital Region (NCR)
Required Qualifications:
  • Minimum 1 to 3 years of experience providing Tier I help desk or call center support
  • Experience with ticket tracking systems and documenting technical issues
  • Experience providing technical support for desktop operating systems, common Information Technology (IT) services, and applications on both classified and unclassified networks
  • Experience resolving trouble calls via phone, email, and in-person support
  • Experience using remote desktop tools to troubleshoot and resolve technical problems
  • Strong customer service skills with the ability to communicate technical information to non-technical users
  • Ability to work rotating shifts including nights, weekends, and holidays to support 24/7 operations
  • Associate degree or equivalent in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • DoD 8570.01-M Information Assurance (IA) computing environment certifications as approved by agency Information Assurance Workforce Improvement Program (IAWIP) coordinator (such as CompTIA A+, CompTIA Network+, or equivalent)
  • Active Secret security clearance or ability to obtain one
  • United States Citizenship required
Preferred Qualifications:
  • Information Technology Infrastructure Library (ITIL) Foundation certification or higher
  • Experience supporting DoD or federal government customers
  • Experience with Microsoft Windows operating systems and Microsoft Office applications
  • Experience working in a 24/7 support environment
  • Familiarity with NIPRNet and SIPRNet environments
  • Experience with Active Directory account management
  • CompTIA Security+ or similar security certification
Benefits:
•Health (Preferred Provider Organization (PPO) & High-Deductible Health Plan (HDHP)) Insurance, Dental, Vision, Short-Term Disability (STD) & Long-Term Disability (LTD), Basic Life Insurance, 401k Company Match, & Voluntary Products.
Info Gain Consulting is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.

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