ZipRecruiter

Log In

1

Senior 24 7 Chat Support Jobs (NOW HIRING)

Synergy ECP

Network Engineer 24/7 Support

Annapolis, MD · On-site

$250K/yr

This is a mission-critical opportunity supporting operations that run 24/7, 365 days a year . Our team ensures that essential systems stay online, secure, and performing at all times-and that ...

County of Maui

Planner V (SR-24)

Wailuku, HI · On-site

$6.2K/mo

... August 7, 1968, and retitled as PLANNER V on September 18, 1968, amended September 21, 1992 ... child support, national guard participation or any other basis covered by state or federal laws ...

next page

Showing results 1-20

All Jobs24 7 Chat Support JobsSenior 24 7 Chat Support Jobs

Senior 24 7 Chat Support information

See salary details

$29K

$74.2K

$133K

How much do senior 24 7 chat support jobs pay per year?

As of Jul 27, 2026, the average yearly pay for senior 24 7 chat support in the United States is $74,198.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $95,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior 24 7 Chat Support vs Customer Service Representative?

AspectSenior 24 7 Chat SupportCustomer Service Representative
CredentialsExperience in chat support, technical knowledge, possibly certifications in customer serviceHigh school diploma or equivalent, customer service training
Work EnvironmentRemote or on-site, fast-paced online chat platformsCall centers, retail, or office settings, phone and in-person interactions
Employer & IndustryTech companies, e-commerce, telecomsRetail, hospitality, healthcare, various service industries

Senior 24 7 Chat Support roles typically require more technical knowledge and experience in online communication, focusing on resolving complex issues via chat. Customer Service Representatives handle general inquiries and support across multiple channels. The senior chat support role is more specialized and often involves higher responsibility and expertise.

What are some common challenges faced by Senior 24/7 Chat Support professionals, and how can they be managed?

Senior 24/7 Chat Support professionals often face challenges such as handling high volumes of inquiries during peak hours, managing complex or escalated customer issues, and maintaining consistent service quality across different shifts. To manage these challenges, it's important to develop strong multitasking skills, stay updated with product knowledge, and use effective communication techniques. Additionally, collaborating with teammates and utilizing internal resources can help resolve difficult cases efficiently, ensuring both customer satisfaction and team cohesion.

What are the key skills and qualifications needed to thrive as a Senior 24/7 Chat Support specialist, and why are they important?

To thrive as a Senior 24/7 Chat Support specialist, you need advanced customer service skills, strong written communication abilities, and experience in support environments, often backed by a relevant degree or prior support roles. Familiarity with live chat platforms, CRM systems, ticketing tools, and knowledge base management is essential. Outstanding problem-solving skills, patience, and the ability to multitask under pressure set top performers apart. These skills ensure timely, accurate support for customers around the clock, enhancing satisfaction and maintaining a high standard of service.

What are Senior 24/7 Chat Support professionals?

Senior 24/7 Chat Support professionals are experienced customer service agents who provide real-time assistance to customers via online chat platforms around the clock. They handle complex customer inquiries, troubleshoot technical issues, resolve complaints, and often mentor junior support staff. Their role is crucial for businesses that require continuous customer engagement and high-quality support at any hour. Senior chat support agents typically possess advanced communication skills and in-depth knowledge of the company's products or services.
What are the most commonly searched types of 24 7 Chat Support jobs? The most popular types of 24 7 Chat Support jobs are:
What states have the most Senior 24 7 Chat Support jobs? States with the most job openings for Senior 24 7 Chat Support jobs include:
Senior 24 7 Chat Support jobs near you
Infographic showing various Senior 24 7 Chat Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 30% Part Time, and 9% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $74,198 per year, or $35.7 per hour.
Chat Customer Support Representative - AT&T

Chat Customer Support Representative - AT&T

OneTouch Direct

Tampa, FL • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision

Posted 11 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

438th of 487 rated business services

Job description

Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.
We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.
Your Role Will Include:
  • Responding to customer inquiries via chat with a friendly and professional demeanor.
  • Resolving issues and providing information about AT&T products and services.
  • Handling customer complaints and questions effectively, ensuring satisfaction.
  • Maintaining a positive attitude while managing multiple chat interactions simultaneously.
  • Documenting conversations and ensuring follow-up where necessary.

Requirements
  • Excellent written communication skills with a friendly and clear tone.
  • Previous experience in a customer service role, particularly in chat support, is a plus.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to handle high volumes of chat interactions efficiently.
  • Familiarity with AT&T products and services is advantageous.
  • Proficiency with computers and chat support software.
  • Strong attention to detail and organizational skills.

Benefits
  • The WEEKLY COMISSION will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
  • Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
  • GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow!
  • Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups

What OneTouch Direct employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply