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24 7 Chat Support Jobs (NOW HIRING)

EPITEC

Chat Support Agent

Smyrna, TN · Hybrid

$25/hr

Hybrid 7:00 AM - 4:00 PM * Compensation: $25/hr with 10 PTO days and 16 holidays Responsibilities * Provide live chat support to dealership personnel, addressing inquiries related to vehicle ...

Gotham Biotech

Live Chat Support Agent

Portland, ME · Remote

$22 - $25/hr

Requirements Requirements: * 3-7 years of proven experience in customer support, preferably in a live chat or digital support environment. * Excellent written communication skills with a professional ...

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

Job #103916 Job Title Chat Support Agent Location Smyrna, TN 37167, United States Work Environment Fully Onsite Shift 7:00 AM - 4:00 PM Employment Type W2 Contract: Long-Term Pay Range $25.00/hour ...

Intralox

Technical Support Engineer- 24/7

Baltimore, MD · On-site

$68K - $147K/yr

C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Systems Support Engineering Specialist - 24/7 Support. Intralox is a ...

Intralox

Technical Support Specialist- 24/7

Baltimore, MD · On-site

$41K - $82K/yr

C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Systems Support Engineering Specialist - 24/7 Support. Intralox is a ...

Synergy ECP

Network Engineer 24/7 Support

Annapolis, MD · On-site

$250K/yr

This is a mission-critical opportunity supporting operations that run 24/7, 365 days a year . Our team ensures that essential systems stay online, secure, and performing at all times-and that ...

Corvel

24-7 Shift Supervisor

Glen Allen, VA · Remote

$70K - $116K/yr

The 24/7 Shift Supervisor is responsible for directing clinical operation of designated Advocacy 24 ... Responsible for direct supervision and support of assigned nurses in their day-to-day operations 50 ...

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24 7 Chat Support information

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How much do 24 7 chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for 24 7 chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a 24 7 Chat Support job?

A 24/7 Chat Support job involves assisting customers via live chat at any time of the day or night. Support agents troubleshoot issues, answer inquiries, and provide guidance on products or services. This role requires strong communication skills, problem-solving abilities, and the capacity to handle multiple conversations simultaneously. Since support is available 24/7, agents may work in rotating shifts, including nights, weekends, and holidays.

What are the key skills and qualifications needed to thrive in the 24 7 Chat Support position, and why are they important?

To thrive as a 24 7 Chat Support specialist, you need strong written communication skills, quick problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and chat systems is typically required, with some employers preferring experience or certification in these tools. Excellent multitasking, patience, and a customer-focused attitude are standout soft skills in this field. These abilities are crucial to effectively assist customers around the clock and to maintain high satisfaction in a fast-paced, digital support environment.

What are the typical shift structures and how does the 24/7 chat support team collaborate across different time zones?

Many 24/7 chat support roles operate on rotating shifts to cover all hours, including nights, weekends, and holidays, ensuring continuous service for customers worldwide. Team members often work closely with colleagues in different time zones using shared platforms and detailed handover notes to keep track of ongoing support cases. Regular virtual meetings and communication tools help maintain a seamless experience for customers and foster strong team collaboration. This setup provides flexibility for employees and ensures that support standards remain high at all times.

More about 24 7 Chat Support jobs
What cities are hiring for 24 7 Chat Support jobs? Cities with the most 24 7 Chat Support job openings:
What are the most commonly searched types of 24 7 Chat Support jobs? The most popular types of 24 7 Chat Support jobs are:
What states have the most 24 7 Chat Support jobs? States with the most job openings for 24 7 Chat Support jobs include:
What job categories do people searching 24 7 Chat Support jobs look for? The top searched job categories for 24 7 Chat Support jobs are:
24 7 Chat Support jobs near you
Infographic showing various 24 7 Chat Support job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 22% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Chat Support Agent

Chat Support Agent

EPITEC

Smyrna, TN • Hybrid

$25/hr

Other

PTO

Posted 4 days ago

Job description

  • Location: Smyrna, Tennessee
  • Type: Contract
  • Job #103916
Overview
We are seeking a Chat Support Agent to provide real-time assistance to dealership service, parts, and warranty teams. This role supports daily help desk operations and plays a key role in onboarding and supporting users within a learning platform environment. The ideal candidate is detail-oriented, tech-savvy, and able to manage multiple priorities in a fast-paced setting.
Details
  • Location: Smyrna, TN
  • Schedule: Hybrid 7:00 AM - 4:00 PM
  • Compensation: $25/hr with 10 PTO days and 16 holidays
Responsibilities
  • Provide live chat support to dealership personnel, addressing inquiries related to vehicle maintenance, service, and repair
  • Document, track, update, and close support cases while utilizing internal databases and resources
  • Navigate service manuals and internal tools to research and resolve inquiries
  • Support platform onboarding, account setup, and user guidance for dealership tools and programs
  • Gather and communicate feedback from dealership technicians to internal teams
  • Collaborate cross-functionally to meet reporting and operational requirements
  • Create reports, dashboards, and presentations using Excel and PowerPoint
  • Support Salesforce reporting and case tracking activities
  • Conduct outbound calls to assist dealerships with non-diagnostic technical inquiries
  • Initiate remote support sessions to assist with system or technical issues
  • Assist with training coordination, meeting preparation, and special projects
  • Develop and distribute technical alerts to support knowledge sharing
  • Complete additional support tasks as needed
Required Qualifications
  • Strong communication and interpersonal skills
  • Ability to manage multiple time-sensitive tasks and prioritize effectively
  • Typing speed of at least 40 WPM
  • Comfortable using technical resources, databases, and support tools
  • Minimum 2 years of experience in a professional environment
  • High school diploma or equivalent
Preferred Qualifications
  • Automotive service or parts experience
  • IT or technical support experience
  • Associate degree or relevant coursework/training
  • Experience with Salesforce or similar CRM systems
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Ability to quickly learn new systems and platforms

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