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24 7 Chat Support Jobs (NOW HIRING)

Senior Helpers

Caregiver, On Call 24/7

Albuquerque, NM · On-site

$12.75 - $16.25/hr

... • On call, Available 24/7 for short notice shifts • Car with insurance in your name is ... and emotional support to our clients • Assist with daily living activities including eating ...

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24 7 Chat Support information

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How much do 24 7 chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for 24 7 chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a 24 7 Chat Support job?

A 24/7 Chat Support job involves assisting customers via live chat at any time of the day or night. Support agents troubleshoot issues, answer inquiries, and provide guidance on products or services. This role requires strong communication skills, problem-solving abilities, and the capacity to handle multiple conversations simultaneously. Since support is available 24/7, agents may work in rotating shifts, including nights, weekends, and holidays.

What are the key skills and qualifications needed to thrive in the 24 7 Chat Support position, and why are they important?

To thrive as a 24 7 Chat Support specialist, you need strong written communication skills, quick problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and chat systems is typically required, with some employers preferring experience or certification in these tools. Excellent multitasking, patience, and a customer-focused attitude are standout soft skills in this field. These abilities are crucial to effectively assist customers around the clock and to maintain high satisfaction in a fast-paced, digital support environment.

What are the typical shift structures and how does the 24/7 chat support team collaborate across different time zones?

Many 24/7 chat support roles operate on rotating shifts to cover all hours, including nights, weekends, and holidays, ensuring continuous service for customers worldwide. Team members often work closely with colleagues in different time zones using shared platforms and detailed handover notes to keep track of ongoing support cases. Regular virtual meetings and communication tools help maintain a seamless experience for customers and foster strong team collaboration. This setup provides flexibility for employees and ensures that support standards remain high at all times.

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What are the most commonly searched types of 24 7 Chat Support jobs? The most popular types of 24 7 Chat Support jobs are:
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24 7 Chat Support jobs near you
Infographic showing various 24 7 Chat Support job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 22% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
24/7 Application Monitoring and Support Supervisor

24/7 Application Monitoring and Support Supervisor

CACI International, Inc.

Sterling, VA • On-site

$84K - $178K/yr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Job Title: 24/7 Application Monitoring and Support Supervisor
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The Opportunity:
CACi is seeking a dedicated and proactive 24/7 Application Monitoring and Support Specialist/Manager to join our Makalu team. In this role, you will be responsible for ensuring the continuous availability and performance of our applications by monitoring systems, providing user support, and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting ChatSurfer and Bodhi Applications.
Responsibilities:
Shift Scheduling
  • Create 24/7 Shift Schedule and manage staff coverage and any leave

Management:
  • Manage 5-person team including personnel management tasks like timesheets, performance reviews, hiring support, etc.

Real-Time Monitoring:
  • Continuously monitor application performance and system health using monitoring tools and dashboards.
  • Identify and respond to alerts and notifications in a timely manner.

User Support:
  • Provide timely and effective support to users experiencing application issues.
  • Document user issues and track them to resolution, ensuring a positive user experience.
  • out issues and provide clear instructions for resolution.- Communicate with users to gather detailed information ab

First-Line Troubleshooting:
  • Quickly diagnose application issues and perform initial troubleshooting.
  • Resolve common issues independently and escalate complex issues to the development and sustainment teams with detailed information and context.
  • Work with cross-functional teams to ensure issues are resolved efficiently and effectively.

Collaboration with Development Teams:
  • Liaise with application developers and sustainment engineers to provide feedback on application performance and identify areas for improvement.
  • Assist in the deployment and testing of application updates and patches

Documentation and Reporting:
  • Maintain accurate records of monitoring activities, incidents, and resolutions.
  • Generate reports on application performance and incident trends for management review.

Communication:
  • Provide clear and concise communication to stakeholders regarding application status, incidents, and resolutions.
  • Collaborate with team members and other departments to ensure alignment and effective issue resolution.

Qualifications:
Required:
  • Active and current TS/SCI with polygraph
    Bachelor's degree in Information Technology, Intelligence, or a related field (or equivalent experience).
  • Minimum of 5-7 years of experience in leadership, application monitoring, user support, or a related roles.
  • Demonstrated leadership experience
  • Strong understanding of application performance monitoring and troubleshooting techniques.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to work rotating shifts, including nights, weekends, and holidays.

Desired: •
  • Relevant certification (Security+) is encouraged

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$84,900 - $178,400
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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