Customer Services Representative Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Services Representative position? Of course continuing to gain experience working as a Customer Services Representative may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Services Representative and making sure your resume reflects your experience properly.

In order to do so, you’ll want to know that both employers hiring for a Customer Services Representative and those who list the position of Customer Services Representative on their resumes predominantly feature Customer Service and Communication Skills as the most common and important terms, respectively. But the list quickly begins to diverge with resumes showing English Speaking, MS Office and Scheduling at positions three, four and five, while job listings show a different pattern. Do you know what you would list?

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Services Representative jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Services Representative or to advance your career into beyond this role.

Employers list the keywords Customer Service and Communication Skills in 50.33% of Customer Services Representative job postings. Having such a significant share of the pie suggests these terms are critical to your resume. Database, MS Office and Multi Tasking are still quite important, but a smaller sliceof the employer Customer Services Representative job postings with their combined total of 20.57%. At 21.61%, Accuracy, Detail Oriented, Interpersonal Skills, and Accountable appear far less frequently, but are still a significant portion of the 10 top Customer Services Representative skills and requirements according to employers.

The top three keywords people who held Customer Services Representative descriptions listed on their resumes are Customer Service (appearing on 31.31%), Communication Skills (appearing on 10.87%), and English Speaking (appearing on 9.22%). 51.4% of resumes with Customer Services Representative descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. MS Office, Scheduling, and Data Entry are still quite common, and a respectable share of skills found on resumes for Customer Services Representative with 23.69% of the total. At 24.89%, Technical, Cashier, Detail Oriented, and Microsoft Excel appear far less frequently, but are still a significant portion of the 10 top Customer Services Representative skills and qualifications found on resumes.

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Services Representative job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Services Representative on their resumes.

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Services Representative roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Services Representative job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.

Employer job listings often list Ability To Work Independently, Build Rapport, Researching, Product Knowledge or Innovation as requirements in Customer Services Representative job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Services Representative role may help you stand out more to hiring managers.

Both employer job listings and resumes from people who’ve held the role of Customer Services Representative tend to always include skills and requirements found in this list. Whether you’ve only got Database, Deposits, Accuracy, Interpersonal Skills, Multi Tasking, Customer Service, Communication Skills, Technical, Accountable, Troubleshooting, Detail Oriented, MS Office, Collaboration, Data Entry, Spanish Speaking or Invoicing in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Services Representative.

Employer job listings seldom list Outlook, Microsoft Excel, English Speaking or Scheduling as important skills or qualifications in Customer Services Representative job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Services Representative role may go unnoticed or even discounted by hiring managers.

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Services Representative. Get started on your journey with a new ZipRecruiter Profile today!