What Is a Bell Captain and How to Become One
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What Is a Bell Captain?
A bell captain is responsible for the operations of the bellhop staff at a hotel. As a bell captain, it is your job to supervise staff and assign tasks. Your duties include creating staff schedules, training new team members, communicating with other department leaders, and performing standard bell tasks as required. This career requires extensive customer service experience, specifically in the hospitality industry. Additional qualifications include strong communication skills and excellent physical stamina, which is needed to push carts, carry luggage for guests, and walk for hours each day. Most bell captains start their career as a bellhop.
How to Become a Bell Captain
The primary qualifications for a career as a bell captain include a high school diploma or equivalent and previous hospitality experience. Post-secondary education is usually not required for this position. Many start their careers as a bellhop for a hotel or resort, learning how to communicate well with guests and provide excellent customer service, and work their way up to a bell captain position. You need the physical strength and stamina to be able to stand on your feet for extended periods and to lift and handle luggage. Additional qualifications include proficiency with basic computer programs, such as Microsoft Word and Excel, and excellent leadership and communication skills.
