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Transformation Program Manager Jobs Near Me

Deloitte

Strategy & Transformation Manager

Columbus, OH · On-site

$97K - $133K/yr

Lead and manage workstreams within our Finance-wide transformation program and other Finance Transformation initiatives, overseeing the full cycle from issue identification and analysis through ...

OhioHealth

Program Manager ePMO

Columbus, OH · On-site

... transformations. Program Managers leverage relationships within a heavily matrixed organization to ensure critical workstreams are appropriately resourced and interdependencies are managed ...

Brooksource

IT Program Manager

Columbus, OH · On-site

$108K - $108K/yr

This is a high-visibility IT Program Manager role sitting at the intersection of Cybersecurity ... Transformation program. Whether you're hiring for software development, cloud computing ...

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How much do transformation program manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for transformation program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.
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Transformation Program Manager jobs near you
A map of the United States highlighting the number of Transformation Program Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Transformation Program Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.
Senior Project Manager - Customer Transformation Program

Senior Project Manager - Customer Transformation Program

Blue Star Partners LLC

Columbus, OH • Remote

$95 - $125/hr

Other

Posted 18 days ago

Job description

Job Title: Senior Project Manager - Customer Transformation Program
Location: Remote (Columbus, OH)
Travel Requirement: Bi-weekly travel to Columbus, OH
Contract Duration: 6-12 months (Strong possibility of extension)
Pay Rate: $100-$130/hour (W-2)
W-2 Option w/ Benefits: $95-$125/hour
Healthcare: ICHRA health benefit option available
Employment Type: W-2 Only (U.S. Citizens only - No visa sponsorship)


Position Summary

We are seeking experienced Senior Project Managers to support a large-scale, customer-facing transformation program. These roles will be aligned to specific functional workstreams and will focus on driving execution across customer experience, CRM, billing, and customer service platforms.

This role requires a strong delivery-oriented Project Manager who knows how to drive progress, track execution, and hold teams accountable in complex, cross-functional environments. The Senior Project Manager will partner closely with business leaders, technology teams, and vendors to ensure customer-facing initiatives are delivered effectively and with a strong focus on customer experience outcomes.


Key Responsibilities

  • Lead execution of customer transformation initiatives aligned to assigned workstreams
  • Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations
  • Develop and manage detailed project plans, milestones, risks, and dependencies
  • Track progress across internal teams and external vendors, ensuring accountability and timely resolution of issues
  • Facilitate collaboration across business, IT, customer service, billing, and digital teams
  • Provide clear and consistent status reporting to leadership and stakeholders
  • Identify delivery risks, dependencies, and gaps impacting customer experience and drive corrective actions
  • Ensure initiatives align with broader customer experience strategy and transformation objectives


Required Qualifications

  • 7+ years of experience leading complex, enterprise-scale projects or programs
  • Proven experience supporting customer transformation or customer experience initiatives
  • Experience working with CRM platforms and customer data workflows
  • Strong execution mindset with demonstrated ability to drive delivery and accountability
  • Experience managing cross-functional teams across business and technology organizations
  • Excellent communication, stakeholder management, and facilitation skills


Preferred Qualifications

  • Experience working with SAP in a customer, billing, or order-to-cash context
  • Experience with customer billing systems, IVR platforms, or call center technology
  • Background in customer service operations or digital customer experience initiatives
  • Experience in utilities, energy, or other regulated industries is a plus

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