Application Support Specialist

Gross Residential is currently seeking an experienced Application Support Specialist to oversee support to a national footprint of property managers, responding to incoming client questions and requests regarding the Company's software systems, including OneSite by RealPage, Active Building/Resident Portals, Market Analytics, RUM Utility Management, Apartment IQ, and Google Analytics. Experience with any of the following would add extra value, but is not required: iSolved Human Capital Management, Sage 300 Accounting, RealPage Accounting.

We are looking for an entrepreneurial-minded person who enjoys building relationships with the on-site teams who will be your internal customers. Does that sound like you? Become part of the Gross Residential family and grow your career path today.

Responsibilities:

Essential Core Responsibilities:

Your primary role is to work with Gross Residential's property management personnel to assist them questions or problems they have with Property Management Systems. Working from our main corporate office in the Cleveland, Ohio area, you will lead these general initiatives:

Investigating system or data problems and taking corrective action in the system

• Testing new releases or functionality of OneSite.
• Performing general ledger audits or corrections.
• Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem.

This is a newly created position and has many opportunities to grow. We are seeking someone to start supporting the properties immediately, but the ideal candidate will seek further ways to add value in other operational areas of the organization.

Qualifications:

Bachelor's Degree a plus, preferably in Information Technology, Business, or Real Estate. Help Desk Ticket Troubleshooting, Customer Service Skills, On-site experience is very valuable but not required. Experience in Yardi or Entrata would be very transferable.

Required Skills:

• Working knowledge of the Property Management Systems
• Property Management experience (Business Manager, Assistant Manager/ Bookkeeper/Leasing Manager)
• Excellent communication, verbal & written skills
• Good PC skills and understanding of hardware/software installations
• Working knowledge of Excel, PowerPoint, and Word

If you love making people feel at home, you'll love working at Gross Residential, a family-owned and operated company. Whether you're just starting your career or joining later in your journey, we're eager to help you find your perfect fit. Gross Residential is a full-service residential property management firm that is deeply rooted in the construction and development of our own communities. Since our early days dating back over a century, we set the standard of excellence and value for multifamily management and development. Active in several states in the U.S., Gross Residential owns and oversees over 13,000 apartment homes. Gross Residential continues to grow the portfolio by building and developing new communities every year. Operating as a family-owned business, the fourth generation of ownership continues to steward our rapid growth. Unlike most operators in the multifamily space, the Gross Residential business model does not generally involve the sale or disposition of our communities. This gives our teams many opportunities to grow within the organization.

What We Offer:

• Competitive pay
• Medical, dental, & vision benefits
• Health Savings Account with Company contribution
• 401k with Company match
• Paid vacation, sick, personal, and holiday
• Supportive work environment
• Opportunities for professional development