Specialist in eCommerce Returns (Location: Coral Springs, FL)

Hi Applicants!

We are seeking a skilled and detail-oriented Return Specialist to join our team in managing the return process for our online retail operations. You will be responsible for handling customer returns, exchanges, and refunds efficiently and effectively, ensuring a positive experience for our customers. This role requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with various teams to resolve customer issues promptly. If you are passionate about delivering exceptional customer service and thrive in a fast-paced eCommerce environment, we want to hear from you!

Responsibilities

• Process customer returns and exchanges according to company policies and procedures.
• Review returned items for quality and condition assessment.
• Prepare returns for resale and relist accordingly.
• Communicate with customers regarding return status, refunds, and exchanges via email
• Collaborate with warehouse and inventory teams to manage returned inventory.
• Investigate and resolve any issues related to returns, including missing items, damaged products, or incorrect shipments.
• Maintain accurate records of return transactions and inventory adjustments.
• Identify opportunities for process improvements to enhance the customer return experience.

Requirements

• Proficient in Google Sheets, Excel, and basic computer skills.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Solid problem-solving skills and the ability to work independently or as part of a team.
• Effective time management and organizational abilities.

Join our team and be part of a dynamic eCommerce operation dedicated to delivering exceptional customer service and satisfaction! Apply now to become our eCommerce Return Specialist in Coral Springs, FL.

Perks of the Job

• 100% dental coverage after 60-days
• Paid Holidays, Vacation and Personal Days
• Yearly bonuses and other perks
• Newer Offices/Warehouse currently being remodeled
• Fun and energetic work environment

We are looking for a self-starter. On-site training will be provided, but having a technical background and basic computer skills is a must.

All applicants must pass a background check and have a clean work history.

We are a small company and very selective about who we hire. Please make sure the posted job is a good fit for your skillset. Our company is growing rapidly and provides advancement opportunities and recognizes/rewards hard work.

Josh L

President
Design-Tactics LLC