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Returns Specialist Jobs (NOW HIRING)

Propper

Returns Specialist

Dickson, TN · On-site

We are currently recruiting for candidates to fill a Returns Specialist position. JOIN OUR TEAM! At Propper International , we're always looking for people who take pride in their work and want to be ...

Holley Performance

Returns Specialist

New Braunfels, TX · On-site

$18.94/hr

Returns Specialist Location: New Braunfels, TX Business Unit: Simpson Race Products | Holley Performance Brands Hourly Rate: Starting at $18.94 Schedule: Monday - Friday 7 am-4 pm Position Summary ...

Addison Group

Customer Returns Specialist

Vernon Hills, IL · On-site

$18 - $19/hr

Customer Returns Specialist (In-Office) Location: Buffalo Grove, IL Industry: Manufacturing / Biotechnology Pay: $18 - $19 / Hour (based on experience) Benefits: This position is eligible for medical ...

Homemakers Furniture

Returns

Urbandale, IA

$20/hr

Returns Specialist (Warehouse) Do you enjoy staying active, working with your hands, and helping customers leave happy-even when they're making a return? If so, we've got the perfect role for you!

Homemakers Plaza, Inc

Returns

Urbandale, IA · On-site

$20/hr

Returns Specialist (Warehouse) Do you enjoy staying active, working with your hands, and helping customers leave happy-even when they're making a return? If so, we've got the perfect role for you!

TIMBER

Product Returns Specialist

Redmond, WA · On-site

Product Returns Specialist Redmond, WA | 100% Onsite | Contract through Dec 2026 Have you ever wanted to work behind the scenes for one of the world's most iconic entertainment and gaming brands?

AMain.com, Inc.

Product Returns Specialist

Chico, CA

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

Outova

Warehouse - Returns Specialist

San Marcos, CA · On-site

$21 - $22/hr

The Warehouse Returns Specialist plays a critical role in maximizing inventory recovery and delivering an exceptional customer experience by managing the inspection, processing, and disposition of ...

AMain.com, Inc.

Product Returns Specialist

Chico, CA

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

Homemakers Plaza

Returns

Urbandale, IA · On-site

$20/hr

Returns Specialist (Warehouse) Do you enjoy staying active, working with your hands, and helping customers leave happy--even when they're making a return? If so, we've got the perfect role for you!

Amain Com Inc

Product Returns Specialist

Chico, CA · On-site

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

Amain Com Inc

Product Returns Specialist

Charlotte, NC · On-site

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

KDS Strategic Search Group

Returns Specialist

Carteret, NJ · On-site

$17.25 - $21/hr

Returns Associate (Warehouse / Plumbing Supply) Location : Staten Island, NY Monday through Friday, 9:00 a.m. to 5:30 p.m., with overtime available or required as needed. Why this role * Stable ...

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you are a self-motivated individual with keen attention to detail who thrives in a production-driven ...

Cosmo Appliances

Returns Specialist/Processor

Chino, CA · On-site

$17 - $22/hr

We are looking for a capable Returns Specialist who can assist in ensuring that all warehouse policies and procedures are properly adhered to and that we are achieving our product distribution goals.

The RealReal

Customer Returns Specialist

Phoenix, AZ · On-site

$16 - $17.25/hr

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you are a self-motivated individual with keen attention to detail who thrives in a production-driven ...

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Returns Specialist information

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$20.5K

$53.9K

$97K

How much do returns specialist jobs pay per year?

As of Jul 27, 2026, the average yearly pay for returns specialist in the United States is $53,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $60,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Returns Specialist, and how can they be effectively managed?

Returns Specialists often encounter challenges such as processing high volumes of return requests, handling dissatisfied customers, and coordinating with multiple departments to resolve issues promptly. To manage these effectively, strong organizational skills and clear communication are essential. Developing a thorough understanding of company return policies and staying updated on product information can also help address customer concerns efficiently. Collaborating closely with warehouse, customer service, and finance teams ensures smooth return operations and helps maintain customer satisfaction.

What is a Returns Specialist?

A Returns Specialist is a professional responsible for managing the process of returning products from customers to a company. They handle customer inquiries, process return requests, inspect returned items, and ensure refunds or exchanges are completed according to company policy. Returns Specialists also work closely with inventory and customer service teams to streamline the returns process and maintain accurate records. Their role helps improve customer satisfaction by resolving issues efficiently and ensuring that returns are processed smoothly.

What is the difference between Returns Specialist vs Customer Service Representative?

Returns SpecialistCustomer Service Representative
Handles product returns, refunds, and exchangesProvides general customer support and assistance
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in retail, e-commerce, or logisticsWork environment in various industries including retail, telecom, and service sectors
Commonly involves processing returns and resolving related issuesAddresses a wide range of customer inquiries beyond returns

While both roles involve customer interaction, Returns Specialists focus specifically on processing returns and refunds, requiring specialized knowledge of policies and inventory systems. Customer Service Representatives handle broader customer concerns, often in a more general support capacity. The roles overlap in communication skills and work environments but differ in scope and technical requirements.

What are the key skills and qualifications needed to thrive as a Returns Specialist, and why are they important?

To thrive as a Returns Specialist, you need strong organizational skills, attention to detail, and experience with inventory management or logistics, often supported by a high school diploma or equivalent. Familiarity with returns processing software, warehouse management systems, and basic Microsoft Office tools is typically required. Excellent communication, problem-solving abilities, and customer service skills help you efficiently handle return inquiries and resolve issues. These skills ensure accurate processing, customer satisfaction, and smooth reverse logistics operations.
More about Returns Specialist jobs
What cities are hiring for Returns Specialist jobs? Cities with the most Returns Specialist job openings:
What are the most commonly searched types of Returns Specialist jobs? The most popular types of Returns Specialist jobs are:
What states have the most Returns Specialist jobs? States with the most job openings for Returns Specialist jobs include:
What job categories do people searching Returns Specialist jobs look for? The top searched job categories for Returns Specialist jobs are:
Returns Specialist jobs near you
Infographic showing various Returns Specialist job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $53,925 per year, or $25.9 per hour.
Returns Specialist

Returns Specialist

Propper

Dickson, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

For more than 40 years, making tactical gear with a purpose has been our way of life. Gear that works right, right when it's supposed to, with nothing you don't need - but more than you ever thought you would. All defined by precision, durability, comfort and style. We don't just make the best gear out there. We make it right - right to the core!

We are currently recruiting for candidates to fill a Returns Specialist position.

JOIN OUR TEAM!

At Propper International, we're always looking for people who take pride in their work and want to be part of something meaningful. Even if you haven't seen our name, you've likely seen our products. Since 1967, we've manufactured over 120 million garments for the U.S. military, law enforcement, and public safety professionals.

We're not just a retail brand-we think and operate like a contract manufacturer. For us, it's all about quality, function, and value.

Make it Work. Make it Last. Make it Real. Or Don't Make it at All.

If that resonates with you, we invite you to apply for our Returns Specialist position and be part of a team that delivers on its promises.

JOB OVERVIEW

The Returns Specialist plays a critical role in ensuring a positive customer experience by managing all aspects of product returns. From inspecting returned goods to processing refunds and coordinating replacements, this position helps keep our operations smooth and our customers satisfied. You'll work closely with the customer care and warehouse teams while helping drive continuous improvements in the returns process.

KEY RESPONSIBILITIES

  • Process returned items and ensure accurate documentation.

  • Evaluate product condition and eligibility for refund, replacement, or disposal.

  • Issue refunds or coordinate replacement shipments per company policy.

  • Collaborate with customer care to resolve return-related concerns.

  • Maintain detailed return records and analyze trends for process improvement.

  • Manage disposition of returned goods (repair, restock, or scrap).

  • Update inventory systems to reflect return transactions.

REQUIREMENTS

  • High school diploma or GED required.

  • Previous experience in returns processing, inventory control, or customer service preferred.

  • Strong attention to detail and problem-solving skills.

  • Ability to work independently and handle multiple tasks.

  • Proficiency in Microsoft Office; experience with returns/inventory software a plus.

  • Effective written and verbal communication skills.

PHYSICAL DEMANDS

  • Ability to lift and move returned items (up to 50 lbs.).

  • Stand for extended periods during return inspections and processing.

  • Perform repetitive tasks including item checks and data entry.

BENEFITS

  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Paid time off and holidays

  • Employee discount program

  • A strong team environment and opportunity for career growth

LOCATIONS:
Propper International operates in several U.S. and Puerto Rico locations. This position is based in Dickson, TN, home to our main distribution center.

Ready to make an impact in a company with a legacy of excellence?
Apply today and be part of the Propper team.

Propper International is an equal opportunity employer.

Apply