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Returns Specialist Jobs (NOW HIRING)

The Signal Group LLC

Returns Specialist

Novi, MI · On-site

The Returns Specialist and Product Technician is responsible for the entire procedure of processing returns. They work collaboratively with our Third-Party Sales department, the Warehouse team, and ...

The Signal Group LLC

Returns Specialist

Novi, MI · On-site

The Returns Specialist and Product Technician is responsible for the entire procedure of processing returns. They work collaboratively with our Third-Party Sales department, the Warehouse team, and ...

Aerotek

Returns Specialist

Clayton, IN

$26 - $28/hr

Job Title: Returns Coordinator / Returns Specialist The Returns Coordinator / Returns Specialist works onsite in a logistics facility inspecting products returned from customers and accurately ...

Lonestar

Returns Specialist

Houston, TX · On-site

$16.50 - $21/hr

The Returns Specialist plays a critical role in converting stagnant inventory into credit while supporting overall inventory health across the organization. Responsibilities: • Review inventory ...

Holley Performance

Returns Specialist

New Braunfels, TX · On-site

$18.94/hr

Returns Specialist Location: New Braunfels, TX Business Unit: Simpson Race Products | Holley Performance Brands Hourly Rate: Starting at $18.94 Schedule: Monday - Friday 7 am-4 pm Position Summary ...

Addison Group

Customer Returns Specialist

Vernon Hills, IL · On-site

$18 - $19/hr

Customer Returns Specialist (In-Office) Location: Buffalo Grove, IL Industry: Manufacturing / Biotechnology Pay: $18 - $19 / Hour (based on experience) Benefits: This position is eligible for medical ...

Aerotek

Returns Specialist

Clayton, IN

$26 - $28/hr

Job Title: Returns Coordinator / Returns Specialist The Returns Coordinator / Returns Specialist works onsite in a logistics facility inspecting products returned from customers and accurately ...

AMain.com, Inc.

Product Returns Specialist

Chico, CA · On-site

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

AMain.com, Inc.

Product Returns Specialist

Chico, CA · On-site

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

Amain Com Inc

Product Returns Specialist

Chico, CA · On-site

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

Amain Com Inc

Product Returns Specialist

Charlotte, NC · On-site

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

DC Group

Inventory Returns Specialist

Minneapolis, MN · On-site

$18 - $20/hr

This Inventory Returns Specialist position will be located at our headquarters' warehouse in Minneapolis, MN** We are seeking an organized and detail-oriented Inventory Returns Specialist to manage ...

Sonepar

Returns Specialist - Las Vegas

Las Vegas, NV · On-site

Returns Specialist The Returns Specialist is responsible for receiving, inspecting, validating, and processing customer returns for both stock and non-stock material. This position ensures returned ...

Mettler Toledo

Warehouse Returns Specialist

Worthington, OH · On-site

$15.75 - $19.25/hr

Our Opening and Your Responsibilities The Returns Specialist is responsible for processing depot and sales returns sent to AM Hub from internal and external customers. This role supports the ...

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Returns Specialist information

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$20.5K

$53.9K

$97K

How much do returns specialist jobs pay per year?

As of Aug 17, 2026, the average yearly pay for returns specialist in the United States is $53,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a returns specialist?

A Returns Specialist is a professional responsible for managing the process of returning products from customers to a company. They handle customer inquiries, process return requests, inspect returned items, and ensure refunds or exchanges are completed according to company policy. Returns Specialists also work closely with inventory and customer service teams to streamline the returns process and maintain accurate records. Their role helps improve customer satisfaction by resolving issues efficiently and ensuring that returns are processed smoothly.

What are the key skills and qualifications needed to thrive as a returns specialist?

To thrive as a Returns Specialist, you need strong organizational skills, attention to detail, and experience with inventory management or logistics, often supported by a high school diploma or equivalent. Familiarity with returns processing software, warehouse management systems, and basic Microsoft Office tools is typically required. Excellent communication, problem-solving abilities, and customer service skills help you efficiently handle return inquiries and resolve issues. These skills ensure accurate processing, customer satisfaction, and smooth reverse logistics operations.

What are some common challenges faced by a returns specialist, and how can they be effectively managed?

Returns Specialists often encounter challenges such as processing high volumes of return requests, handling dissatisfied customers, and coordinating with multiple departments to resolve issues promptly. To manage these effectively, strong organizational skills and clear communication are essential. Developing a thorough understanding of company return policies and staying updated on product information can also help address customer concerns efficiently. Collaborating closely with warehouse, customer service, and finance teams ensures smooth return operations and helps maintain customer satisfaction.

What is the difference between Returns Specialist vs Customer Service Representative?

Returns SpecialistCustomer Service Representative
Handles product returns, refunds, and exchangesProvides general customer support and assistance
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in retail, e-commerce, or logisticsWork environment in various industries including retail, telecom, and service sectors
Commonly involves processing returns and resolving related issuesAddresses a wide range of customer inquiries beyond returns

While both roles involve customer interaction, Returns Specialists focus specifically on processing returns and refunds, requiring specialized knowledge of policies and inventory systems. Customer Service Representatives handle broader customer concerns, often in a more general support capacity. The roles overlap in communication skills and work environments but differ in scope and technical requirements.

More about Returns Specialist jobs

What cities are hiring for Returns Specialist jobs?

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What are the most commonly searched types of Returns Specialist jobs?

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What states have the most Returns Specialist jobs?

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Returns Specialist jobs near you
Infographic showing various Returns Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,925 per year, or $25.9 per hour.

Returns Specialist

The Signal Group LLC

Novi, MI • On-site

Full-time

Posted 18 days ago

Job description

The Returns Specialist and Product Technician is responsible for the entire procedure of processing returns. They work collaboratively with our Third-Party Sales department, the Warehouse team, and Operations. They are also responsible for testing product being returned and for programming Anchor Units. The Returns Specialist and Product Technician is expected to be a product expert in order to support our customer experience. This role is also responsible for meeting company standards for productivity, product knowledge, resourcefulness, and being solution driven.


Duties and Responsibilities:

  • Process all returns from SolidSignal.com and third-party vendors such as Amazon, eBay, Walmart, Wilson, and BestBuy.
  • Evaluate returns including verifying the item serial number to determine whether they are the correct item.
  • Test and vet returned items to verify if they are defective, their quality, and their eligibility for resale.
  • Open cases with Amazon.com if necessary for unacceptable returns.
  • Issue refunds to customers for returned products.
  • Order replacement parts for returned products as necessary.
  • Complete vendor returns including:
    1. Reach out to vendor to authorize the return.
    2. Ship product to vendor.
    3. Ensure that credit is received for the returned product, working collaboratively with the accounting department.
    4. If product is defective, work with vendor to ensure that credit is issued appropriately.
  • Create new parts in NetSuite when necessary for listing refurbished items for sale and any other purposes.
  • Coordinate with the receiving team in the warehouse to ensure accuracy of received inventory.
  • Program Anchor units and receive units into inventory as finished goods.
  • Run software updates for Anchor units if applicable.
  • Provide product feedback to necessary parties to support improvements in customer experience.
  • Warehouse responsibilities as necessary.
  • Other projects as assigned.

Required Skills/Abilities/Competencies:

  • Strong technical aptitude.
  • Excellent communication skills, both oral and written.
  • Basic math skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently.
  • Ability to create and maintain Microsoft Excel files.
  • Ability to perform basic warehouse tasks such as picking, packing, and shipping.
  • Highly proficient with personal computers and able to learn new software.
  • Strong planning and organizational skills.

Education and Experience:

  • High School diploma or equivalent.
  • 2-3 years of experience working in a fulfillment center environment preferred.
  • 2-3 years of technical support and/or product testing experience preferred.
  • NetSuite experience a plus.

Certificates and/or Licenses:

  • Hi-Lo experience a plus.

Physical or Other Requirements:

  • Ability to sit for up to 8 hours per day at a computer
  • Ability to walk, bend frequently, and lift up to 50 pounds
  • Ability to work on your feet and traverse a warehouse environment throughout the day
  • Required availability for Saturday shifts in Amazon Fulfillment

Work Environment:

Physical location of the business

Warehouse environment


The Signal Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.