ZipRecruiter

Log In

1

Returns Specialist Jobs (NOW HIRING)

Magnus Home Products

Be Seen First

E-Commerce Customer Service & Returns Specialist

Erlanger, KY · On-site

$20 - $24/hr

E-Commerce Customer Service & Returns Specialist Location: Erlanger, KY (In-Office) Schedule: Monday - Friday, 10:00 AM - 6:30 PM Position Type: Full-Time Job Overview Our growing e-commerce home ...

O'Rourke Sales Company

Returns Clerk

Davenport, IA · On-site

$15 - $20.25/hr

O'Rourke Sales Company has an opportunity for a Returns Specialist to join our Returns Team at our Davenport, IA Location. We are an established national distributor offering numerous lines of ...

ShawStewart

Billing/Returns Specialist

Minneapolis, MN · On-site

$22 - $27/hr

Requirements Minimum Requirements: • 3+ years of work experience • Excellent PC skills, including Microsoft Office and the ability to learn new software • Strong communication skills, both ...

Staff Management | SMX

Be Seen First

1st Shift - Warehouse Returns Specialist

Roanoke, TX · On-site

$17.50/hr

Hiring IMMEDIATELY for 1st shift Warehouse Returns Specialists at Callaway Golf. 1st shift hours vary between 6:00 am and 6:00 pm, Monday through Friday. Some Saturdays are required. New hires may be ...

Cosmo Appliances

Returns Inspector

Chino, CA · On-site

$17 - $22/hr

We are looking for a capable Returns Specialist who can assist in ensuring that all warehouse policies and procedures are properly adhered to and that we are achieving our product distribution goals.

Cosmo Appliances

Quality Inspector - Returns

Chino, CA · On-site

$17 - $22/hr

We are looking for a capable Returns Specialist who can assist in ensuring that all warehouse policies and procedures are properly adhered to and that we are achieving our product distribution goals.

International Renting and Leasing

$16/hr

The Rental Return Specialist is responsible for managing the vehicle return process, ensuring ... Vehicle Returns & Inspections * Conduct thorough and accurate visual inspections of vehicles upon ...

PARR Lumber

Material Return Specialist

Damascus, OR

$22.14 - $26.62/hr

The Specialist is essential to help ensure that all material returns are received properly and in a ... Ensures incoming material returns are properly staged with appropriate recognition tags * Ensures ...

PARR Lumber

Material Return Specialist

Damascus, OR · On-site

$22.14 - $26.62/hr

The Specialist is essential to help ensure that all material returns are received properly and in a ... Ensures incoming material returns are properly staged with appropriate recognition tags * Ensures ...

previous page

Showing results 41-60

All JobsTravel JobsDriving JobsCar Rental Agent JobsReturns Specialist Jobs

Returns Specialist information

See salary details

$20.5K

$53.9K

$97K

How much do returns specialist jobs pay per year?

As of Sep 2, 2026, the average yearly pay for returns specialist in the United States is $53,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a returns specialist?

A Returns Specialist is a professional responsible for managing the process of returning products from customers to a company. They handle customer inquiries, process return requests, inspect returned items, and ensure refunds or exchanges are completed according to company policy. Returns Specialists also work closely with inventory and customer service teams to streamline the returns process and maintain accurate records. Their role helps improve customer satisfaction by resolving issues efficiently and ensuring that returns are processed smoothly.

What are the key skills and qualifications needed to thrive as a returns specialist?

To thrive as a Returns Specialist, you need strong organizational skills, attention to detail, and experience with inventory management or logistics, often supported by a high school diploma or equivalent. Familiarity with returns processing software, warehouse management systems, and basic Microsoft Office tools is typically required. Excellent communication, problem-solving abilities, and customer service skills help you efficiently handle return inquiries and resolve issues. These skills ensure accurate processing, customer satisfaction, and smooth reverse logistics operations.

What are some common challenges faced by a returns specialist, and how can they be effectively managed?

Returns Specialists often encounter challenges such as processing high volumes of return requests, handling dissatisfied customers, and coordinating with multiple departments to resolve issues promptly. To manage these effectively, strong organizational skills and clear communication are essential. Developing a thorough understanding of company return policies and staying updated on product information can also help address customer concerns efficiently. Collaborating closely with warehouse, customer service, and finance teams ensures smooth return operations and helps maintain customer satisfaction.

What is the difference between Returns Specialist vs Customer Service Representative?

Returns SpecialistCustomer Service Representative
Handles product returns, refunds, and exchangesProvides general customer support and assistance
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in retail, e-commerce, or logisticsWork environment in various industries including retail, telecom, and service sectors
Commonly involves processing returns and resolving related issuesAddresses a wide range of customer inquiries beyond returns

While both roles involve customer interaction, Returns Specialists focus specifically on processing returns and refunds, requiring specialized knowledge of policies and inventory systems. Customer Service Representatives handle broader customer concerns, often in a more general support capacity. The roles overlap in communication skills and work environments but differ in scope and technical requirements.

More about Returns Specialist jobs

What cities are hiring for Returns Specialist jobs?

Cities with the most Returns Specialist job openings:

What are the most commonly searched types of Returns Specialist jobs?

The most popular types of Returns Specialist jobs are:

What states have the most Returns Specialist jobs?

States with the most job openings for Returns Specialist jobs include:

What job categories do people searching Returns Specialist jobs look for?

The top searched job categories for Returns Specialist jobs are:

Returns Specialist jobs near you
Infographic showing various Returns Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $53,925 per year, or $25.9 per hour.

E-Commerce Customer Service & Returns Specialist

Magnus Home Products

Erlanger, KY • On-site

$20 - $24/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

E-Commerce Customer Service & Returns Specialist

Location: Erlanger, KY (In-Office)
Schedule: Monday – Friday, 10:00 AM – 6:30 PM
Position Type: Full-Time

Job Overview

Our growing e-commerce home products company is seeking a friendly, detail-oriented Customer Service & Returns Specialist to join our team in Erlanger, KY. In this role, you will be the bridge between our customers and our high-quality home products (focusing on kitchen and bath fixtures). Most of your time will be devoted to digital customer support but you will also assist with hands-on quality inspection of returned goods.

If you are a great problem solver who loves helping people and has a sharp eye for detail, we want to hear from you!


What We Offer

  • Competitive medical benefits
  • Paid Time Off (PTO)
  • 7 paid holidays per year
  • Consistent, reliable weekday schedules (no late nights or weekends)

Key Responsibilities

  • Customer Support: Greet customers warmly via phone, email, and social media. Assist with orders, cancellations, tracking, billing questions, and warranties.
  • Problem Resolution: Resolve customer complaints efficiently. Suggest solutions for product issues and gently persuade canceling customers to reconsider by offering alternatives or promotions.
  • Returns Inspection (No Heavy Lifting): Unbox, review, and inspect incoming parcel and freight returns to verify their condition. (Warehouse teams handle the heavy movement; you focus strictly on quality inspection and documentation).
  • Carrier Claims: File detailed documentation and claims with parcel and freight carriers for goods damaged during transit.
  • Team Collaboration: Work closely with the Customer Service Manager to meet departmental goals and ensure a seamless customer experience.

Skills & Requirements

  • Experience: 2+ years of experience in a customer service or retail support environment.
  • E-Commerce Familiarity: Experience working with online consumer sales, order processing, or e-commerce platforms.
  • Technical Skills: Proficient with Microsoft Word and Excel. Ability to quickly learn internal order management systems.
  • Communication: Exceptional oral and written communication skills with a talent for turning negative situations into positive customer experiences.
  • Work Style: A reliable team player who thrives in a fast-paced environment, meets deadlines, and can work accurately with minimal daily supervision.

Preferred (Bonus) Qualifications

  • Background or familiarity with the kitchen, bath, or sanitary ware industry.
  • A Bachelor’s Degree in Business (or equivalent industry experience).
  • Experience mentoring or helping train newer team members.

Company Description

Magnus Home Products is a direct to consumer e-commerce company. www.magnushomeproducts.com .

We specialize in high end products for the bathroom and kitchen. We offer a combination of directly imported and USA based supplier partners to provide our customers the best products at competitive prices.

Our team boasts an average of over 10 years experience in the kitchen and bathroom industry, allowing us to provide our customers an exceptional buying experience.