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Returns Specialist Jobs (NOW HIRING)

O'Rourke Sales Company

Returns Clerk

Davenport, IA · On-site

$15 - $20.25/hr

O'Rourke Sales Company has an opportunity for a Returns Specialist to join our Returns Team at our Davenport, IA Location. We are an established national distributor offering numerous lines of ...

ShawStewart

Billing/Returns Specialist

Minneapolis, MN · On-site

$22 - $27/hr

Requirements Minimum Requirements: • 3+ years of work experience • Excellent PC skills, including Microsoft Office and the ability to learn new software • Strong communication skills, both ...

Baltic Born

Returns and Storefront Specialist

Lehi, UT · On-site

$15.25 - $17.75/hr

REPORTS TO Returns Manager JOB SUMMARY The Returns Specialist inspects and processes product returns in a high-volume, fast-paced working environment. This team member will inspect product ensuring ...

Cosmo Appliances

Returns Inspector

Chino, CA · On-site

$17 - $22/hr

We are looking for a capable Returns Specialist who can assist in ensuring that all warehouse policies and procedures are properly adhered to and that we are achieving our product distribution goals.

Cosmo Appliances

Quality Inspector - Returns

Chino, CA · On-site

$17 - $22/hr

We are looking for a capable Returns Specialist who can assist in ensuring that all warehouse policies and procedures are properly adhered to and that we are achieving our product distribution goals.

International Renting and Leasing

$16/hr

The Rental Return Specialist is responsible for managing the vehicle return process, ensuring ... Vehicle Returns & Inspections * Conduct thorough and accurate visual inspections of vehicles upon ...

PARR Lumber

Material Return Specialist

Damascus, OR · On-site

$22.14 - $26.62/hr

The Specialist is essential to help ensure that all material returns are received properly and in a ... Ensures incoming material returns are properly staged with appropriate recognition tags * Ensures ...

PARR Lumber

Material Return Specialist

Damascus, OR · On-site

$22.14 - $26.62/hr

The Specialist is essential to help ensure that all material returns are received properly and in a ... Ensures incoming material returns are properly staged with appropriate recognition tags * Ensures ...

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Returns Specialist information

See salary details

$20.5K

$53.9K

$97K

How much do returns specialist jobs pay per year?

As of Aug 23, 2026, the average yearly pay for returns specialist in the United States is $53,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a returns specialist?

A Returns Specialist is a professional responsible for managing the process of returning products from customers to a company. They handle customer inquiries, process return requests, inspect returned items, and ensure refunds or exchanges are completed according to company policy. Returns Specialists also work closely with inventory and customer service teams to streamline the returns process and maintain accurate records. Their role helps improve customer satisfaction by resolving issues efficiently and ensuring that returns are processed smoothly.

What are the key skills and qualifications needed to thrive as a returns specialist?

To thrive as a Returns Specialist, you need strong organizational skills, attention to detail, and experience with inventory management or logistics, often supported by a high school diploma or equivalent. Familiarity with returns processing software, warehouse management systems, and basic Microsoft Office tools is typically required. Excellent communication, problem-solving abilities, and customer service skills help you efficiently handle return inquiries and resolve issues. These skills ensure accurate processing, customer satisfaction, and smooth reverse logistics operations.

What are some common challenges faced by a returns specialist, and how can they be effectively managed?

Returns Specialists often encounter challenges such as processing high volumes of return requests, handling dissatisfied customers, and coordinating with multiple departments to resolve issues promptly. To manage these effectively, strong organizational skills and clear communication are essential. Developing a thorough understanding of company return policies and staying updated on product information can also help address customer concerns efficiently. Collaborating closely with warehouse, customer service, and finance teams ensures smooth return operations and helps maintain customer satisfaction.

What is the difference between Returns Specialist vs Customer Service Representative?

Returns SpecialistCustomer Service Representative
Handles product returns, refunds, and exchangesProvides general customer support and assistance
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in retail, e-commerce, or logisticsWork environment in various industries including retail, telecom, and service sectors
Commonly involves processing returns and resolving related issuesAddresses a wide range of customer inquiries beyond returns

While both roles involve customer interaction, Returns Specialists focus specifically on processing returns and refunds, requiring specialized knowledge of policies and inventory systems. Customer Service Representatives handle broader customer concerns, often in a more general support capacity. The roles overlap in communication skills and work environments but differ in scope and technical requirements.

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Returns Specialist jobs near you
Infographic showing various Returns Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $53,925 per year, or $25.9 per hour.

Warehouse Floater - Repair & Returns Specialist

Evolution Power Tools LLC

Davenport, IA • On-site

$15 - $18.50/hr

Full-time

Re-posted 12 days ago

Job description

Position Summary
The Warehouse Floater – Repair & Returns Specialist plays a critical cross-functional role within warehouse operations. This position primarily focuses on power tool repairs and processing retail store returns, while also providing flexible support to pick and pack operations for outbound shipments. The role requires strong mechanical aptitude, attention to detail, and the ability to adapt to shifting operational priorities.
Key Responsibilities

Power Tool Repair & Refurbishment

  • Diagnose, troubleshoot, and perform repairs on returned or damaged power tools.
  • Conduct functional testing to verify tools meet quality and safety standards.
  • Replace defective components and perform routine maintenance as required.
  • Accurately document repair actions, parts used, and repair outcomes in internal systems. (Sales Force, excel, and Outlook) 
  • Escalate complex, unsafe, or reoccurring repair issues to management. 
Retail Returns Receiving & Processing

  • Receive and inspect returned products from retail partners.
  • Assess product condition and determine disposition (repair, refurbish, return to inventory, or scrap).
  • Verify return documentation and maintain accurate inventory records.
  • Ensure returned items are processed efficiently to minimize backlog and inventory discrepancies.
  • Maintain organization and cleanliness of the returns and repair areas.
Pick, Pack & Outbound Operations Support

  • Assist with picking, packing, and staging outbound customer and retail orders as needed.
  • Ensure orders are picked accurately, packaged securely, and prepared for shipment on time.
  • Support inventory movement, replenishment, and cycle count activities.
  • Maintain compliance with safety procedures and warehouse best practices.
Qualifications & Skills

  • Mechanical aptitude and hands-on experience with power tools are strongly preferred.
  • Prior warehouse, returns processing, or repair experience a plus.
  • Ability to read basic schematics, manuals, or repair guides.
  • Strong attention to detail and commitment to quality.
  • Comfortable working in a fast-paced, changing environment.
  • Ability to lift up to 100 lbs. and stand for extended periods.
  • Intermediate computer skills for inventory and repair documentation. (Including ability to type and multi-task on a computer environment) 
Key Attributes

  • Flexible and dependable team player willing to support multiple warehouse functions.
  • Problem-solver with a proactive approach to identifying and resolving issues.
  • Organized, safety-conscious, and quality-driven.
  • Strong work ethic with a willingness to learn new processes and skills.
Work Schedule

  • Full-time position, typically Monday through Friday, during standard warehouse operating hours. (9am to 5:30pm with a half hour lunch) 
  • Schedule may vary based on operational needs, including seasonal volume increases, peak shipping periods, or return surges.
  • Occasional overtime or extended hours may be required to support repairs, returns processing, or outbound shipping deadlines.
  • The role is a floater position, requiring flexibility to shift between repair, returns, and pick/pack functions as workload demands.