Shipping Coordinator/Supervisor

Duties & Responsibilities:

• Oversees incoming and outgoing shipping activities to ensure the accuracy, completeness, and condition of shipments
• Review open customer orders and backorders to efficiently meet the customer shipping schedule and satisfy the requested ship dates
• Communicates with customer service to ensure timely fulfillment of orders
• Assigns and monitors sales orders to ensure on-time shipments
• Communicates accurate order/shipment/export details regarding the status of shipments to Customer Service
• Ensures the product quality and items are being fulfilled per order and the correct shipping methods are being adhered to
• Works with the Shipping Supervisor as a liaison between staff and management to relay information
• Ensures all safety guidelines are followed within the work area to prevent incidents
• Actively takes steps to maintain morale
• Demonstrates the ability and desire to lead and develop operators fairly and ethically and at the same time maintains focus on the best interests of the company and customers
• Demonstrates good communication skills through continuous interaction with operators, fellow coordinators, supervisors, etc.
• Closely monitors and seeks to improve on-time daily shipments
• Monitors the workload in their area ensuring priority and on-time shipping needs are met; tracks and reports any outages that may impact customers
• Works with the Shipping Supervisor to guide associates within the Shipping/Receiving area to ensure the accuracy and timeliness of order processing
• Ensures all packages are picked up by the appropriate shipping service and the warehouse is secured after pickup
• Actively participates in cross-functional root cause and corrective action analysis to resolve customer-related or internal shipping issues
• Identifies areas for continuous improvement opportunities for efficiency gains and quality improvements
• Continually seeks to improve areas of productivity, quality, safety, communication, and morale
• Performs additional responsibilities as requested to achieve business objectives

Qualifications:

• Associate's Degree in Material Management or equivalent with five years experience in a manufacturing shipping environment preferred
• Basic computer skills in Microsoft Office suite and ERP
• Experience with international shipping and customs requirements
• Strong interpersonal skills
• Strong verbal/written communication skills
• Strong verbal/written communication skills
• Good organizational skills
• Must have proficient knowledge in small parcel shipping
• Ability to adapt to changing organizational and operational needs
• Must be able to stand/walk/sit for up to 8-10 hours per day
• Must be able to use a computer for up to 8-10 hours per day