Client Service Representative

Veterinary Receptionist

We are seeking a highly motivated Veterinary Receptionist to join our fantastic, animal-loving and close-knit team at Integrative Animal Health Center in Bolton, Massachusetts.

We have state-of-the-art technology with digital x-ray and surgery three to four days every week, in addition to unique offerings such as acupuncture, chiro, low-level laser, and physical rehabilitation (including under water treadmill), Chinese herbs, and homeopathy. One of our veterinarians also sees exotics! Our hospital is located right off the highway making for an easy commute from many directions. We pride ourselves on maintaining a healthy team culture with work-life balance at the top of our priorities!

Our ideal Veterinary Receptionist candidate is positive, friendly, and eager to support a team of talented individuals.

Key Responsibilities:

• Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions.
• Receives and relays telephone, fax, and email messages accurately and promptly

Requirements:

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people
• Must have the ability to work Saturdays (8am-12:30pm)

A common purpose with an uncommon passion—this is Rarebreed Veterinary Partners. We are a purpose-driven team placing talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for all our employees.  Afterall, work should be your happy place! We focus on providing the best culture, tools, and support to our hospitals to allow the staff to focus on what they love most, caring for our animals.

We don’t want to offer you a job, we want to offer you a career! Supporting our employees' career goals is one of the many ways we're committed to employee happiness. This is why we have partnered with Penn Foster – to offer our employees access to career-focused programs through the Penn Foster Veterinary Academy Program at a Rarebreed discounted rate!

What else do we have to offer?

At Rarebreed, we provide employees in the veterinary profession the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:

• Competitive base compensation plus bonus incentive
• Competitive medical, dental, and vision insurance coverage (or opt-out incentive)
• Company-paid 3% 401(k) contribution
• Generous paid time off to ensure work/life integration
• Employee Referral Award Program
• Company-paid life insurance, short term, and long-term disability
• Medical and Dependent Care Flexible Spending Accounts
• Access to Employee Assistance Programs
• Continuing education time off and reimbursement
• Pet Care discounts for your family pets at our clinics
• Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
• Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing.

Employment will require successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/