Customer Service Representative

Customer Service Representative

Master Meter is a leading manufacturer of Advanced Metering Infrastructure (AMI) and Automatic Meter Reading (AMR) products (water meters) for the water utility industry. For over 40 years Master Meter has provided water utilities with the products and services required to maximize revenue, optimize operations, and deliver world class customer support.

Customer Service Representative (CSR) 
We are looking for an experienced and well-organized Customer Service Representative to build and maintain relationships with customers and be the primary point of contact for day-to-day business between the customer and Master Meter. This is a full-time, on-site position based in Mansfield, TX. Work hours are 8 am – 5 pm, Monday - Friday.

Company Benefits Include:

• Company-paid insurance premiums for Medical, Life/AD&D, and Short and Long-Term Disability Insurances!
• 401(K) Retirement Plan with up to 7.5% company match!
• Year-end bonus (equal to one month’s pay) eligible
• Voluntary (employee paid) benefits include dental, vision, accident, critical illness and hospital indemnity, and life/AD&D insurance, flexible savings accounts, health savings accounts.
• Paid time off including holiday, vacations and sick time. Top of Form

Job Responsibilities
CSR’s support a team of regional salespeople as well as current/potential customers and end-users in those territories. Specific tasks include, but are not limited to:

• Processing a large volume of phone calls, data entry and emails.
• Retrieving purchase orders and return requests from customers, validating customer requirements, confirming pricing and part numbers, entering sales orders in ERP system, obtaining necessary approvals from accounting, acquiring additional documentation, confirming accuracy as required (programming guides, etc.), recording any special instructions, and notifying production department of same.
• Apprising customers of lead time and estimated ship dates and providing outstanding customer support.
• Become knowledgeable of all Master Meter products and services offered, as well as understanding the customers in your assigned territory

Qualifications

• At least 2 years’ experience provide technical customer support via telephone and computer.
• High school diploma or equivalent required; Associate’s or some college preferred.
• Ability to multi-task, prioritize and manage time effectively.
• Excellent communication, interpersonal, and organizational skills.
• Self-motivated, detail-oriented, proactive, eager to learn, adaptable and resilient.
• Proven customer support experience. Strong phone support handling and active listening skills. Able to promptly answer support related communications.
• Proficiency in Microsoft Excel, Word, Outlook, and Power Point.
• Previous experience with ERP or accounting software.
• Familiarity with CRM systems and practices.

Base Pay
Salary: $16.00 - $17.00 per hour

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

 

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