Service Desk Technician
- $45,000 to $65,000 Yearly
- Vision , Medical , Dental , Life Insurance , Retirement
- Full-Time
Casne Engineering, a premier Engineering and Technology services firm with a 40-year track record working across many industries, is seeking a Service Desk Technician for immediate day and evening positions. The ideal candidate will have enterprise support experience in critical systems and familiarity with demanding uptime requirements. This position is teleworker friendly with company-supported home office work arrangements.
The Engineering Service Desk (ESD) is responsible for maintaining and supporting Casne Engineering client’s technical Operational Technology infrastructure of hardware and system software. As a Service Desk Technician, you will be part of a dynamic team who will help you build and grow technical and leadership skills while creating, deploying, and supporting production infrastructure. In addition, as a member of the ESD you will be involved in routine upgrades, administration, and application support as well as root cause and post-mortem analyses around security incidents and service interruptions.
Interested candidates should possess the following:
- Strong analytical, technical problem solving, and root-cause analysis mindset
- Experience providing remote support/troubleshooting
- Strong technical writing and documentation skills
- Experience in Windows Desktop and Server support, including installation, configuration, maintenance, and troubleshooting
- Experience with Windows administration including Active Directory, SCCM, WSUS, DFS, and Group Policy
- Strong understanding of computer networking concepts
- Associate degree, Bachelor's or experience/certification focusing on Engineering, Information Technology, Computer Science, or related field.
Other desirable qualifications:
- Experience with Operational Technology (OT) products, such as Ignition Automation, Rockwell Automation, Wonderware, Kepware, Vantiq, Seeq, etc.
- Experience with the OSIsoft PI system platforms, including PI Analytics, the PI Asset Framework,, Performance Equations, and managing the PI Server and interfaces
- Experience working with PLC and DCS-based control systems, smart meters, building management systems, and energy management systems
- Experience with ServiceNow ITSM and CSM
- ITIL knowledge/certification
- Experience in commercial/enterprise data center and co-location environments
- Experience with virtualization technologies VMWare and Hypervisor
Successful candidates will have the opportunity to join a dedicated and collaborative team of skilled engineers, integrators, and technologists working in a variety of interesting applications and industries. Compensation is competitive with full benefits including health insurance, participation in matching 401k plan, profit distributions, incentive stock options, performance bonuses, educational reimbursement, and health savings account.
Casne prides itself on accepting the challenges of our clients and then exceeding their expectations. We offer competitive pay, employment stability, and a comfortable work setting with an energetic team of dedicated professionals. Hybrid work arrangements may be possible depending on project responsibilities. Full-time benefits include health insurance, 401k, Employee Stock Ownership Plan (ESOP), potential equity ownership, performance bonuses, educational reimbursement, HSA/flexible spending, and other fringe benefits.
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