Fulfillment Supervisor

Job Description

The Comoto Fulfillment Team in Lawnside, NJ is looking for its next Inbound Supervisor.  This role has a schedule of 5:15am - 4:15pm Sunday through Wednesday, with an expectation of a 4 day, 45 hour workweek.  Yes, this means 3 days off per week!

This is a salaried position at $54,000 annually.  

Interested applicants should submit a cover letter / letter of interest as a separate document or in the box marked "Message to Hiring Manager" on the application.

The Comoto Lawnside Fulfillment Center is no exception to the words we live by - the customer experience is directly impacted regularly by the efficient workflow of our distribution and the anticipated arrival of our iconic packaging. To stay at the top of our game, we’re on the lookout for a Supervisor who is capable of providing high level, cost effective, and customer-centric gong-worthy service while leading a team of exceptionally talented and driven team members.

Under the supervision of the Fulfillment Manager (FM), our next operations supervisor is responsible for the daily operations in the Fulfillment Center and must be able to interpret (and enforce) company guidelines while maintaining the strong fulfillment culture. If you're nodding your head "yes" to all of the above, read on - this might be the position for you.

A Day-In-The-Life of Our Fulfillment Supervisor Might Include: 

Establishing and maintaining a "best in class" culture. (The next Supervisor won’t be afraid to have fun with the team!)

Ensuring that the team delivers excellent internal and external customer service

Creating a labor plan for the department and working with counterparts to share labor throughout the FC when needed

Maintaining a dock-to-stock workflow for received product to be put away within 24 hours

Having the ability to make decisions and report any concerning activity to FM or senior management

Being responsible for the accuracy of daily metrics in the following categories: Department Performance & Team performance

Diving deep to understand the root cause of improving/declining metrics.

Performance management as necessary on a team/employee level.

Implementing and maintaining 1:1s with your team

Ensuring that team leads and their team members have all the necessary supplies

Ensuring that inbound freight shipments are logged in the Inbound Dock Management JIRA board and processed within one week of delivery.

Ensuring that Just-In-Time and ground shipments are processed within 24 hours of delivery.

Maintaining a receiving accuracy of 99.9%

Maintaining 100% same day receiving accuracy

Spending 30 minutes on the calendar in each Path, per week

Maintaining and updating the misship form

Establishing and continuously updating SOPs for the Receiving department on all processes

Managing and overseeing daily performance of Team Lead and team members

Upholding the standards of the the handbook/culture on a daily basis within the FC

Ensuring that Team Leads provide high internal customer experience on a daily basis 

Teaching and empowering Team Lead to run all aspects of the daily operation

Delegating projects to the Team Lead and working with Team Lead to execute the projects