Insurance Customer Service Representative

Embark on an exciting journey with Corinthian Insurance Agency, a reputable insurance agency rooted in Medway, Massachusetts. We have adopted a hybrid remote work model, providing our employees with the perfect blend of flexibility and traditional office setting. At Corinthian, excellence is our standard, and customer satisfaction is our top priority.

We are in search of a dedicated Insurance Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, handling inquiries, processing policy changes, and ensuring a seamless customer experience. Your contribution will play a crucial role in maintaining our reputation for exceptional service.

If you are a motivated individual with a passion for customer service and a desire to excel in a supportive work environment, Corinthian Insurance Agency is the perfect place for you. Apply today and become a part of our dynamic team!

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Customer Inquiries: Address client questions and concerns with professionalism and accuracy.

Policy Adjustments: Assist clients with updating their insurance policies to meet their changing needs.

Claims Processing: Provide support in processing insurance claims and ensuring timely resolution.

Client Support: Offer exceptional customer service to build long-term relationships with our policyholders.

Documentation: Maintain accurate records of client interactions and policy changes.

Team Collaboration: Work closely with colleagues to provide comprehensive support to clients and maintain service excellence.

Experience or knowledge with horses and/or farms or stables

Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and team members.

Customer Focus: A passion for providing top-tier customer service and exceeding client expectations.

Insurance Knowledge: Familiarity with insurance products, terminology, and industry practices.

Adaptability: Ability to work in a hybrid remote setting while maintaining productivity and teamwork.

Team Collaboration: Work effectively with colleagues to achieve shared goals and deliver exceptional service.

Technology Proficiency: Comfortable with using CRM software, email systems, and other communication tools.

Property and Casualty licensed candidates are preferred, but will consider those willing to become licensed within 6 months of hire.