Customer Service Rep

In Written By: HR/Sales Position Title: Customer Service Representative

Reviewed By: Lisa West, Customer Service Supv. Department: Sales

Date: 07/20/2022 Location: Giant Cement Company

Revision: 1 Employment Type: Salary, Non-Exempt

Objective: To provide excellent customer service and handle order entry administration duties.

Dimension: The Customer Service Representative will manage day-to-day contact with customers in open environment processing customer orders for Keystone and Giant Cement, communicating with carriers, dispatching trucks, along with other administrative duties.

Nature and Scope of Position:

1. Organizational Framework
   1. Reports to the Customer Service Supervisor
2. Work Environment
   1. Team oriented.
   2. Multiphone lines for Keystone and Giant Cement.
   3. Very fast paced office.

1. Education/Experience

a. Requires a high school diploma or GED equivalent

1. Knowledge/Ability
   1. Experience with cement sales and dispatching of trucks, helpful, but not required.
   2. Computer systems, such as Word, Excel, Teams, SAP
   3. Must be able to use multi-line phone system. Handling numerous calls throughout the day.

Principle Accountabilities

1. Provide excellent customer service by taking orders and processing them in an efficient and timely manner.
2. Handle customers’ issues and communicate with other departments.
3. Coordinate shipments with transportation vendors.
4. Communicate with shipping departments on product availability, customer/salesman request, etc.
5. Handle fast-paced office in an open environment.
6. Inventory control dealing with both plants and terminals.