Operations Manager

Benefits:

• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Reports To: Owner or General Manager
"A mind built for excellence. A spirit built for service."

What does an Operations Manager with Paul Davis do?

• Celebrate completion of projects with Paul Davis Team Members and property owners that have been returned to the lives they love
• Improve your community by serving others in their time of need
• Continuously learn about improving results and setting proper expectations of others
• Have fun and drive a growing business!

Operation Managers lead a team of restoration and reconstruction professionals after traumatic events, such as a fire or flood, to clean up and repair damage to residential and commercial property. As an OM, you will oversee the production department and direct activities toward long-range goals for growth and profitability.
Why The Team Needs You? Guiding others who serve others while experiencing significant damage to their property is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to support a team to oversee several projects simultaneously. We also want a fun personality that enjoys getting results with others.
Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider our General Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to the industry standard. You will have the autonomy to control your schedule and continually seek learning opportunities that will improve your skill set to lead your team more effectively.
Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision: To provide extraordinary care while serving people in their time of need.
Mission: To provide opportunities for great people to deliver Best in Class results.

Team Compensation and Benefits:

• Ongoing Leadership Development Program and industry events
• Three months of structured training to learn the Paul Davis Way
• Access to Paul Davis University and regular training opportunities
• Computer provided by company
• Company vehicle
• PTO and sick days
• Pay range from $80,000 to $100,000 depending on results.

Team Qualifications (Requirements):

• 5-10 years restoration construction experience
• 5-10 years management experience
• 5-10 years Project Management and Estimating experience
• Bachelors Degree in Construction Management, Construction Engineering, or related experience preferred
• Experienced at reading, interpreting and managing financial statements
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to lead, mentor and bring a diverse group of people together to work effectively
• Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners and employees in the organization
• Demonstrated ability to solve problems and make prudent decisions
• High quality work standards, honesty, integrity & punctual
• Strong knowledge of Microsoft Office 365 (Outlook, Teams, Word & Excel)
• Knowledge of Xactimate & Symbility preferred
• IICRC Certifications a plus
• Builders License preferred
• Ability to lift a minimum of 50 pounds

Role on the Team (Job Functions):

• Professionally represent the Paul Davis Restoration Values and Basics
• Management of Estimators, Project Managers, Emergency Department & Project Coordinators
• Schedule and conduct weekly Goal Setting and Review meetings.
• Schedule & hold meetings with direct reports; train & supervise direct reports on better practices
• Train direct reports.
• Continuously work to ensure compliance with all Paul Davis processes, policies, better business practices and in accordance with laws & regulations in the jurisdictions in which Paul Davis operates.
• Identify business opportunities & strategies
• Coordinate and discuss goals, financial/operational matters on a regular basis with appropriate personnel.
• Create & review job reports, WIP, and customer relations.
• Identify needs of the department for growth.
• Develop & execute plans to meet company goals of sales, gross margin, scorecard & Net Promoter Score.
• Ensure proper communication between departments.
• Ensure compliance with Franchise Agreement and Program work
• Perform other duties as directed by immediate supervisor.

Skills Desired of Team Member:

• Self-motivated to get results
• Loves working with clients and tradesman
• Effectively schedules ahead while maintaining flexibility
• Thrives under high performance environments
• Excellent interpersonal skills
• Is succinct and professional with written communication
• Enjoys taking care of others in their time of need

Are you Paul Davis?
Paul Davis is an equal opportunity employer.