Communications Training Officer

Summary:  

The Public Safety Dispatch Trainer is responsible for training personnel and for all job tasks associated with initiating emergency and non-emergency response to include answering emergency and non-emergency calls, providing instructions, responding to, and dispatching personnel, responding to general requests for assistance and information, and maintaining critical records.

This is a designated Essential Employee position, whose attendance is required to maintain agency operations during an emergency or inclement weather situation.

Responsibilities:

·         Instructs, trains, mentors, and develops new employees. Training includes, but is not limited to, all the duties of safety operations specialists and licensed telecommunicators.

·         Provides feedback and documentation of trainee’s progress and maintains trainee’s file.

·         Makes recommendations regarding the status of trainees during each training phase.

·         Researches, develops, and implements training programs; ensures compliance with

·         policies and procedures of the Safety Operations Center, the NTTA and the State of Texas.

·         Develop and conduct training classes for continuing education, policy and procedure updates, or other training as determine by management.

·         Maintains training records as necessary or required by NTTA, the State of Texas, and the Safety Operations Center

·         Perform the duties of a Safety Operations Center Specialist II as needed.

·         Maintains the integrity, professionalism, values, and goals of the Safety Operations Center by assuring that all guidelines and policies are followed, and that accountability and public trust are preserved.

·         In the absence of a supervisor and team lead, this position will be expected to oversee the operations of the shift.

Qualifications:  

Minimum:

·         High School diploma (or GED)

·         6-months/1-year of advanced study or training past the high school equivalency. 

·         Three years of prior 911 Public Safety dispatching, or three years in the Safety Operations Center Command Center as a SOCSS II, or a combination of the two, totaling 3 years, with a minimum of one of those years as a SOCSS II.

·         Proof of US Citizenship - Original certified copy of your birth certificate (no photocopy) or original certified copy of your Naturalization papers (no photocopy).

·         Must pass a job-related medical examination including a drug screen, psychological exam; have vision correctable to 20/40 and have normal color vision and normal hearing registered at 500-4000 Hertz set at 20db. 

·         Must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties. 

·         Must pass a background check.

·         Must be able to obtain and maintain TCIC/NCIC, NLETS/TLETS and Security Awareness certifications.

·         Must be able to obtain and maintain all requirements for a Licensed Telecommunicator in Texas.

·         Required to have passed a typing test which shows a typing proficiency of at least 35 wpm. 

·         Valid Texas driver’s license.

Preferred:

·         N/A

About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.

Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.