Customer Service - Public Records Research Specialist (PRRS)

Public Records Research Specialist (PRRS)

Compensation: $18.00 per hour + monthly bonus based on job performance
Employment type: Full-time
Monday - Friday 7am to 3:30pm
Two Classes Scheduled for: February 13th and March 6th 

I. Order Criminal/Public Record Searches
The PRRS will:

• Review employment applications to abstract multiple information sets as specified by department guidelines
• Order (data entry) criminal/public record searches according to department guidelines and client instructions

II. Search On-line Criminal/Public Record Sources

The PRRS will:

• Manage on-line sources and maintain search instructions for each source
• Conduct on-line criminal/public record searches

III. Process/Record Criminal/Public Record Results

The PRRS will:

• Abstract criminal/public record results as assigned
• Summarize criminal record histories as assigned
• Monitor past due criminal searches and request status checks from vendors

IV. Provide Internal and External Customer Service
The PRRS will:

• Work effectively with and be responsive with other departments
• Provide quality customer service directly to job applicants and ESS clients.

Essential Skills and Abilities
The PRRS will have/be:

• Basic computer knowledge including Microsoft Outlook and Word processing skills
• Extremely accurate data entry skills
• Effective problem-solving skills
• Highly motivated and positive
• Work productively under deadlines
• Excellent written and communication skills
• Top notch people/customer service skills
• Extremely reliable and punctual
• Willing to work overtime when needed

Benefits

• Medical, Dental and Vision benefits after 90 days
• Retirement plan after 1 year