Automotive Service Advisor

Infiniti of Charlotte is currently hiring Service Advisors for our growing Service Department! This position is an excellent opportunity for the right person, with plenty of potential for growth within the company. Our ideal candidate is a result-driven individual with stellar customer service and communication skills, strong attention to detail and an ability to thrive in a fast-paced environment. Experience with DMS software and knowledge of Infiniti / Nissan products is a plus.

Job Responsibilities:

• Assist customers with repair and scheduled maintenance service requests

• Help to ensure the vehicle is fixed right the first time by listening to customer inquiries and requests and accurately documenting all customer concerns on the repair order

• Consult customers on needed scheduled maintenance repairs and review root cause/corrective repair action with the customer

• Communicate with customer throughout repair process

• Inspect every finished repair order for proper completion, pricing accuracy, and legibility

• Assist the Service Manager by distributing work to technicians, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned

• Treat customers with respect and courtesy to help foster long term relationships

Job Requirements:

• Excellent verbal communication and customer service skills

• Professional appearance and demeanor

• Ability to thrive in a fast-paced environment

• Capacity to learn quickly and work well under pressure

• Schedules appointments with customer

• Meets dealership's standards for repair and order production

• Maintains CSI at or above Company standards

• Knowledge of Infiniti / Nissan automotive service writing process preferred

• Ability to work both independently and as part of a team to ensure complete customer satisfaction

• Must have a valid driver’s license and driving record

• Must be able to work a schedule of Monday - Friday and 2-3 Saturdays per month

About Infiniti of Charlotte:

• This position is eligible for a full benefit package including medical, dental and vision

• Paid Vacation

• Air-conditioned Shop

• On the job paid training

• Lots of opportunity for growth. We prefer to promote from within.

• Employee appreciation meals, monthly meetings and prizes

• Employee pricing on service, parts and vehicle purchases.

• We are an equal opportunity employer and a drug free workplace. Drug test and background check required.