General Clerk III

General Clerk III needed to provide administrative services to The United States Agency for Global Media in Washington DC

JOB DUTIES:

• Provide facilities help desk support and first point of contact for customer queries and concerns.
• Respond to queries and service requests received by phone, email, and in person.
• Create, assign, and monitor service requests in Ivanti Service Manager.
• Follow up with customers, facilities team, property management, and contract service providers as needed to ensure any problems are resolved.
• Create and update documents and spreadsheets such as contact lists, duty rosters, staff assignments, parking permit log, requisitions, and invoice payment forms.
• Send, receive, and distribute incoming and outgoing mail and packages.
• Maintain office supply inventories and submit office supply requests.
• Maintain filing system.
• Make copies and scan documents.
• Schedule meetings and assist with special events.
• Coordinate office equipment maintenance.
• Assist with distributing parking permits.
• Help maintain safety equipment and first aid stations.
• Other duties as assigned by the Contracting Officer Representative (COR) and Facilities Director.

JOB REQUIREMENTS:

• Must possess a High School Diploma or equivalent.
• Must have five (5) years’ experience as a General Clerk III or equivalent.
• Must possess strong skills with Microsoft Office Suite (Word, Excel, Outlook,PowerPoint, and Teams) and Adobe Acrobat. Must have experience using Ivanti Service Manager or equivalent.
• Must be able to communicate orally and in writing utilizing a high degree of tact and diplomacy.
• Must complete assignments accurately and in a timely manner on or ahead of scheduled due dates.
• Must be resourceful, show initiative and skill to function in a demanding environment.
• Must show professionalism and have the ability to interact effectively with others.
• Must pay attention to detail and have the ability to complete task(s) independently