Customer Support Specialist

Heiler Painting is a leading painting company based in Philadelphia, recognized as the "Best of Philly" winner in 2023. We pride ourselves on delivering exceptional painting services to residential clients. As an Inc 5000 company, we are a team of professionals committed to excellence and continuous growth.

Job Description: We seek a dedicated Customer Support Specialist to join our team. The ideal candidate will be passionate about providing top-notch customer service and ensuring our clients have a seamless experience with Heiler Painting. This role offers an exciting opportunity for growth within a dynamic and thriving company.

Responsibilities:

- Respond promptly to customer inquiries via phone, email, and text messages

- Provide accurate information regarding our painting services

- Assist customers with placing scheduling estimates, and resolving any issues or concerns they may have

- Maintain customer records and update information as necessary in our database.

- Uphold our company's reputation for excellence in customer service.

Requirements:

- Excellent communication skills, both verbal and written.

- Strong interpersonal skills with the ability to build rapport with customers.

- Previous experience in customer support or a related field preferred.

- Proficiency in computer skills and familiarity with CRM software.

- Ability to work independently and as part of a team.

- Detail-oriented with excellent organizational skills.

Benefits:

- 40-50K Annually DOE with bonus opportunities

- Health insurance package.

- Paid time off and holidays.

- Retirement plan with company match

- Amazing company events

If you're ready to join a company that values its employees and provides opportunities for advancement, apply now to become a part of the Heiler Painting team as a Customer Support Specialist. We look forward to hearing from you!