Director of Housing Operations

Director of Housing Operations

The Biloxi Housing Authority is seeking a Director of Housing Operations to lead the Authority’s housing operations (HCV/RAD/VASH/Property Management) and Resident Services program. The incumbent will assist the Executive Director with managing strategic housing initiatives and help to ensure that housing operations are operating effectively, efficiently, and in accordance with the applicable federal, state, and local laws and regulations.

Essential Duties:

• Directs the work of staff including: assigning, planning, and reviewing work, evaluation work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
• Directs the management of the Authority’s housing and resident services programs; assigns work activities, projects, and initiatives; monitors work flow; reviews and evaluates work products, methods, and procedures; ensures compliance with local, state, and federal laws and other related regulations.
• Monitors all program components of Property Management, HCV, VASH, RAD and other assigned areas, including but not limited to: reviewing and approving budget and project plans, establishing department goals and objectives, and developing and adjusting departmental policies and procedures as necessary.
• Works with senior leadership to execute the Authority's vision, goals, and overall strategic plan through department-based goals and objectives; ensures (in conjunction with appropriate department input) the most effective and efficient use of the Authority’s resources by allocating and refocusing resources to address key priorities.
• Conducts regular quality control of activities in operations to ensure compliance with all applicable HUD, state, local, and BHA regulations and policies.
• Provides ongoing analysis and critique of existing systems in assigned areas and reviews and evaluates departmental methods and procedures; works with staff to identify change management areas where the Authority can increase its effectiveness; makes recommendations for improvement in a manner that reduces costs while maintaining high levels of service; works with direct reports to develop and facilitate plans that cultivate positive and effective change.
• Analyzes and interprets legislation and government directives relevant to departmental policy; develops and recommends policy changes.
• Ensures Resident Services program develops and executes initiatives that are in line with the needs of residents and are within funding limits.
• Meets with resident councils, neighborhood groups, civic associations, city, state, and federal agencies, and other relevant entities to explain housing authority programs, policies, and operations.
• Stays abreast of affordable housing matters through careful study of HUD regulations, laws, ordinances, and publications related to public housing. Proactively pursues updated training in all relevant areas of affordable housing (RAD, LIHTC, etc.).
• Performs related duties as assigned.

• BS/BA degree in public administration, business administration, or related field and at least seven (7) years of progressively responsible property management and/or low-income housing experience, including a minimum of five (5) years of experience in a management role, leading and coaching staff. Public Housing Management (PHM) or equivalent certification preferred.
• Any equivalent combination of education, training, and experience which, in the sole determination of the BHA, meets the education and experience required for the position.