Senior AV Technician

TekWissen LLC

Kingsville, MD

Expired: 25 days ago Applications are no longer accepted.

Full-Time

Job Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global operator, franchisor, and licensor of hotel, residential, and timeshare properties. The company is primarily focused on management, franchising, and licensing of its lodging properties. It also occasionally develops, acquires or renovates hotel and residential properties, directly and through partnerships, joint ventures, and other business structures with third parties.

Position: Senior AV Technician

Location: Bethesda, MD, 20814

Duration: 3+ Months

Job Type: Contract

Work Type: Onsite

Job Description:

Responsible for all aspects of audio-visual, collaboration, conference room, meeting scheduling, event setup and support at client Headquarters in downtown Bethesda, Maryland.
The Senior Technician will collaborate with end-users, support team members and IT engineers to work across the organization and drive solutions, while ensuring high quality customer service.
Provide troubleshooting and escalation support for all collaboration and Audio / Visual technology.

CANDIDATE PROFILE

Education and Experience

Required:

Bachelor's degree or equivalent work experience, education, training, or certifications
5+ years in Information Technology that includes experience in the following:
Supporting Office 365 and other collaboration environments
Administration and management of Microsoft Teams and other conferencing platforms, such as Zoom or Webex
A/V systems knowledge and support (i.e. Poly, Crestron) with experience managing live events (i.e. live productions, live sound/camera, etc.)
Deploying, configuring, and troubleshooting Windows OS, Mac OS, and iOS
Customer-facing support in a professional environment, preferably supporting executive-level customers in high-pressure situations

Other Experience, Skills and Attributes

Advanced knowledge of collaboration tools such as Teams, Webex, and Zoom
Advanced audio/visual systems & support knowledge (i.e. live production experience, audio engineering, etc.
Ability to work effectively with executive-level customers in high-pressure situations
Office365 certifications (i.e. Teams Certified)
Excellent communication skills and problem-solving ability.
Ability to work independently and with others.
Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
Familiarity with corporate domain environments, and general networking troubleshooting
Excellent customer service and interpersonal skills
Ability to remain calm under pressure
Positive, professional image

CORE WORK ACTIVITIES

Manage and troubleshoot issues in conference rooms and large event spaces (i.e. company-wide meetings, etc.) at client International's Global Headquarters
Work with internal L3 engineering teams and outside vendors as needed to troubleshoot and resolve complex issues
Assist customers with live events, meetings, etc. from inception to final production
Work with the team to create run-books and standard operating procedures for all meetings, events, and scheduling procedures
Provide on-demand training to customers and internal stakeholders
Adhere to established quality control and security protocols
Maintain a positive, professional attitude while upholding strict confidentiality at all times
Build, leverage and maintain effective relationships across the organization
Multi-task and prioritize daily tasks in accordance with business priorities and executive availability requirements
Utilize ServiceNow to track and manage problems and incidents
Maintain ownership of customer problems until a mutually satisfactory resolution is obtained