Call Center Customer Service Agent

ESP Services

Camden, NJ

Expired: over a month ago Applications are no longer accepted.

$17 Hourly
Full-Time

Job Description

ESP Enterprises, Inc.

Job Description: Call Center Customer Service Agent

ESP Services is looking for highly motivated Call Center Customer Service Agent capable of providing excellent customer service via answering inbound calls from and completing outbound calls to existing customers and internal repair techs.

Work Schedule:

9:30am-6pm Mon-Fri Training for 2-3 weeks Schedule: 8am-4:30pm

Salary: $17.00 an hour

Location: Woodcrest Station

Duties:

• Answer incoming calls for Transit agency hotline-Help and repair calls

• Assist customers in a courteous manner by explaining services, trouble tickets, and answering general service questions

• Enter customer information into Agent Interface including interfacing to the Premise Based equipment if necessary

• Complete customer investigations and place outbound calls to provide the best possible customer service

• Reporting customer’ service-related complaints to technical and operational staff for diagnosis and resolution

• Report review duties to monitor the operational status of service locations

• General accounting duties

Requirements:

Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner

• Must have high school diploma or equivalent, some college education is preferred

• Must be computer literate and proficient in data entry and e-mail communication

• Must type 35 WPM or faster

• Must possess excellent verbal and written communication skills – experience with Microsoft Word and Outlook is preferred

•Must have the ability to perform basic accounting functions – experience with Excel is a plus

Must have the desire to learn product knowledge and be able to explain products and services accurately to customers

• Must thrive in a fast-paced team environment

• Attention to detail is a must

• Pass background check and drug test and Credit Check

Must be Bilingual: Spanish/English

Education Level: High School or equivalent

Company Description

ESP Enterprises, Inc. has over 19 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States.

ESP Culture Statement

Your ability to work with in our culture is critical for your success.

If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you.

Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.”

We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them.

On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles.

Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now.
Ask the question “what else can I do?”
Asked the question “what coaching do you have for me?”
What can I do better?
Personal ownership and pride
Reject average
Show others that you care
Hold each other accountable

Steve Phelan
President, ESP Enterprises, Inc.

ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States. ESP Culture Statement Your ability to work with in our culture is critical for your success. If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you. Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.” We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them. On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles. Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now. Ask the question “what else can I do?” Asked the question “what coaching do you have for me?” What can I do better? Personal ownership and pride Reject average Show others that you care Hold each other accountable Steve Phelan President, ESP Enterprises, Inc.