Customer Service Representative - State Farm Agent Team Member

Michael Yee - State Farm Agent

Sacramento, CA

$20 to $27 Hourly
Medical , Paid Time Off , Retirement
Full-Time

Job Description

Benefits:

Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)

ROLE DESCRIPTION:
As an Account Representative for our 2 joint agencies, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

A California insurance license in good standing is required for this position.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.

QUALIFICATIONS:

Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
See licensing requirement mentioned above
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Dedicated to customer service
Able to anticipate customer needs
Able to effectively relate to a customer

BENEFITS: