Systems Administrator

Position Summary:

This position is primarily responsible for maintaining internal networks and connections to the Internet. Candidates must possess hands-on experience deploying and supporting servers, as well as experience in areas of network (switches and firewalls) administration, Exchange support, and virtualization technologies. Must have experience deploying/supporting managed switches and firewalls, and experience supporting organizations with 25 or more employees

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Maintain servers (Domain Controllers, E-mail servers, DNS, DHCP, File, Print, Remote Desktop)
• Installing and administering Microsoft Windows 10/11 workstations
• Provide technology refresh (server migration, network equipment upgrades)
• Support managed switches, firewalls, and other networking equipment

• Install and maintain various Web servers
• Provide networking assistance to users, including help with network connections and passwords
• Assist with linking Web servers to database systems
• Utilize various Web-based scripting languages to create online forms that link users to databases.
• Manage upgrades and backups
• Research and implement security and firewall strategies
• Develop network, news, and host security policies
• Manage remote client dial-in access
• Monitor network traffic and make necessary recommendations for additional resources or hardware
• Manage set up and maintenance of intranets related to system administration functions
• Collaborate with engineering group to allocate server resources and install new servers

• Provide after-hours, on call technical service, as assigned

• Up to 50 % travel may be required throughout the DMV region. Must have a valid Driver's License and reliable transportation

• Perform other duties/projects as assigned

Certifications and Licenses:

• Desired Skills: SonicWALL firewalls; HP/Cisco switching; Veeam Backup; VoIP Solutions
• Certifications (helpful, but not required): CCNA, MCSE, MCSA, Network+, Security+, AZ-104, AZ-600, AZ-700, AZ-800

Education and/or Experience:

Proven interest and aptitude in computer technology is a must; five to seven years related experience and/or training, or equivalent combination of education and experience; college degree in relevant field helpful, but not required. Please be prepared to describe and elaborate on the skills and experience listed on your resume.

Must be able to demonstrate working knowledge of the following:

• Advanced desktop/server troubleshooting in Windows and Mac environments
• Experience with hands on management of Office 365 and GSuite
• Experience migrating from Exchange to Office 365 by yourself or setting up/managing Office 365
• Experience with virtualization and cloud services
• Experience managing enterprise audio/visual equipment and teleconferencing
• Experience with VOIP phone systems

Computer Skills:

To perform this job successfully, an individual should have knowledge of Database software; Design software; Development software; Internet software; Spreadsheet software and Word Processing software. Working knowledge of Windows Server 2012 R2/2019/2022, Exchange Server 2013/2016/2019, Active Directory, DNS, DHCP, VMware and Microsoft Hyper-V virtualization technologies; and storage (SAN/NAS/DAS) and server backup technologies.

Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; thinks critically.
• Technical Skills - Assesses own strengths and weaknesses; shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments; makes each customer feel like our only customer.
• Interpersonal Skills – Works well with others; focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things, when appropriate.
• Oral Communication - Speaks clearly and fluently in English; responds well to questions; participates in meetings.
• Written Communication - Writes clearly, legibly, and informatively; able to read and interpret written information.
• Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; accepts feedback from others; gives appropriate recognition to others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Works with integrity; does the right thing because it’s the right thing to do, whether or not someone is watching.
• Organizational Support - Follows policies and procedures.
• Judgment - Includes appropriate people in decision-making process; makes timely, appropriate decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Professionalism – Maintains professional decorum in business atmosphere; dresses in appropriate business attire; approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; commits to amount of time necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; asks for and offers help when needed; capable of working independently with minimal supervision

Language Skills:                        

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may, on very rare occasion, be exposed to fumes, airborne particles, vibration and risk of electrical shock. The employee is occasionally exposed to working near moving mechanical parts. The noise level in the work environment is usually moderate. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.